2-10 Home Buyers Warranty

They replaced the furnace with the bottom of the line brand. At the time, I did not know any better. This company uses the worst contractors in the market. The contractor who preformed the work from their network did more damage than good. I had the warranty company send another contractor to fix the mess.
Lesson learned is to have them offer you a buy out and hire your own contractor to provide the repairs. Although, the buy-out will not cover the entire cost, I think it is better to have a reputable contractor install your HVAC without the headaches and worry of bad installation.

I used them twice.  The first time for my air conditioner, the service people they sent were not competent and I ended up calling another company and paying them.
The second time I had an emergency plumbing problem on a Saturday evening.  The rep I spoke with said she had no one to send over the weekend and to prevent further damage I could try to find someone myself and send the receipt.  When I sent the receipt, they claimed they had contracted with a plumber to come out Monday and denied my claim. 
I think a person is better off hiring their own pick of a service person and paying the bill than putting money into one of these warranties.

I have contacted this company twice within the last 6 weeks.  Both issues were for air conditioning problems.  The first situation was for a zone control issue on our main unit.  We had called an HVAC company on our own because our unit was not cooling properly.  I had actually forgotten we had the coverage, so that is why I did not call them first.  The company we called came out that same day and added Freon, which is what was needed, and also discovered, after I questioned him about the zoning of the unit not working properly,  that there was not the necessary components needed for the zoning system to operate correctly.  It was going to cost approx. $1500.00 to fix.  We decided to hold off. After this I remembered that we had the warranty, so I called them.  They sent someone out from one of their approved companies.  I had already told them what the problem was because I had already had everything fixed and diagnosed from the previous company (which I had paid for).  Their guy came out, looked at the detailed receipt from the previous company, went and looked at the unit, and said, yep, that's what needs to be done.  For this, I had to pay $50.00.  Then I find out the warranty company excludes a/c zone control systems in what they cover.  When I requested that I get my $50.00 back because had someone told me when I called that this would not be covered in the first place, I would not have needed anyone to come out a second time.  They refused to reimburse me.
Now I call today, because our unit is not cooling again.  Obviously it is leaking Freon, which probably means we will need to either replace the coil or replace the unit, even though the house is only 8 1/2 years old.  I put in a call last night when we discovered the house was getting very warm and they submitted the claim.  I call the a/c company they contract with this morning to find out when they can come out to look at the unit, and they are telling me their next available appt. is next Wednesday, 1 week from today.  When I call the warranty company back to complain that I am not waiting a week to have someone look at my unit, they tell me that since we still have one unit that is working ( the upstairs unit), they don't deem it an emergency, and I will have to wait.  I have called back the a/c company I had out the first time 1 month ago, and they are coming out this afternoon.  I will probably have to pay for most of the repair out of our own pocket, but I know from now on, it's better to self insure for these kinds of issues than to pay your hard earned money to a company that provides TERRIBLE customer service.  I will be letting our real estate agent know about this company as well, as she is the one who gave us their brochure.  BUYER BEWARE with these types of companies.

We had some noises in our furnace and they sent a company out and they did a great job. They have very quick response and they have high quality contractors. They called us and let us know when they were coming. They did an excellent job.

As a property management company, we have more than 20 homes that we
purchased warranties for. Seems 90% of any claims we've had are DENIED,
DENIED, DENIED. It  doesn't seem that they want to pay for ANYTHING that
goes wrong! To add insult to injury, they have dispatched TWO different
contractors to 2 different properties and neither one of the companies
technicians showed up properly equipped or even have TOOLS to handle the job. One of the
plumbers showed up with NO tools and told the tenant that the toilet
needed to be replaced. We called in Mr. Plumber - ON OUR OWN DIME - and
what do you know - he snaked the obstruction out of the pipes and all
was well. But only AFTER 2 miserable service calls dispatched by 2-10
that couldn't do anything!!! Save your money and find ANOTHER home
warranty company. There are plenty out there that WILL work with their
customers. Too bad this isn't one of them.

I purchased a home warranty from 2-10 Home Buyers Warranty of Virginia, INC upon closing on the house in December of 2010.  The house was built in the eighties and was at the beach, so wanted to make sure we were covered in case anything big came up.  The two air conditioners were a bit old, so we made sure buy extra coverage for the HVAC system.
The following July, while we had renters in the house, both air conditioners died at the same time.  We found a great A/C service company on Angie's list - Advantage Heating and Cooling, and they were great.  They have a policy of not working with home warranty companies (telling), but agreed to try just to help us out.  They gave us an estimate to replace both units and we called the home warranty company.  2-10 received the assessment from Advantage, and then informed us that they would only work with their contractor, who had to do their own assessment.  They gave me the name of the contractor, who I promptly ran through angie's list and found to my disappointment that they had about thirty reports which were unanimously bad.  The company came out a couple of days later and assessed the unit, and reported that they could fix the problem by refilling the coolant and replacing a part.  Advantage told us that they could do the same thing, but advised that the units were in pretty bad condition and we predicted that if we continued to patch them together piecemeal, the old units would fail with increasing frequency - not a satisfactory condition with vacationers in the house.
We went back and forth with 2-10 on this...we asked their contractor for their assessment of the condition of the HVAC units and they insisted upon temporary fixes; not acceptable with vacation renters in the house who would have to allow the contractors in and out during the day rather than enjoying their vacation.  2-10 refused to budge and we ended up paying out of pocket for two new air conditioning units.
I freely admit that when I saw the units before we purchased the house, I thought they might fail, and that is the reason I purchased the HVAC coverage from 2-10.  However, I feel that they failed to hold up their end of the deal.  I believe that their business model takes this kind of situation into account.  It stands to reason that their business strategy would be to minimize costs after they collect the initial premium from the purchaser, and minimizing cost to them has the effect on maximizing cost to the homeowner in the event of a claim, if not in dollars than in frustration, time, and inconvenience.  They refused to fix the problem, insisting on a chewing gum and baling wire approach to repair, and we could not afford to keep working with their substandard contractor week after week with vacationers complaining about a broken air conditioner during their August vacation, so we just took the hit.
Ultimately, 2-10's business model proved successful and they won.  The took our 500 bucks, and we paid out of pocket to complete a repair that was covered under the policy they purchased from them.  My ultimate advice to anyone thinking of purchasing a home warranty from this company is...don't.  This is exactly the kind of "promise and then fail to deliver" type provider that is good for making deals go through when working with naive and unexperienced people, which 2-10 preys upon.

I would rate them overall a B. I would use them again if I had to.

I have good success with them. Once you contact the warranty company they quickly give you a name of a specialist in your area. Either you can contact the specialist or they can. I just pay the $50 fee to the specialist & its all set!

My parents use them as well. They are excellent.

2/10 has sent various repair people to us for various repairs.  We have always (with one exception) been satisfied. When I complained about the one company, they thanked me and didn't recommend them again.

I was boiling milk on the cook top, it overflowed and the cook top stopped working. I called and asked if that is covered under the warranty (since I didn't have any reference to look up). The rep said that it is, and gave me a number for a local electrician. He found that one of the burners had shorted and restored power to the other 3 burners. He said that he needs a part to fix it and that he will call me when he gets the part. Shortly after he left, we turned another burner on and it fried the whole unit. The next day I got a call from 2-10 that the damage is not covered, since I caused it. I argued that cook tops should be spill proof and if there is a damage caused by spillage, it is an accident, and they should cover it. They insisted that since I caused it it is not covered. And if I don't use anything in the house, nothing will ever break. I paid $90 for a service call that basically completely destroyed the unit and I had to purchase a brand new one out of pocket.

I called the warranty company on Thursday night and the wait time to file a claim was 20 minutes on hold until a person came on the line. She took my information and gave me the name of the company that would perform the service call. She said I would hear from the vendor within 48 hours. When I didn't hear from the vendor, I called the warranty company back and got the phone number of the a/c company from them. I called the a/c company and they said their first appointment was Wednesday AM. The a/c company came out and replaced the capacitor. We paid them our $70 co-payment.

Outstanding. I submitted my request at 9 PM via the web, and received a call by 9 AM the following morning and had a service provider ready to show up within 3 hours that same day. The sub company showed up (American Air Heating and Cooling) and inspected, ordered the part, picked it up, and had it installed by 3 PM that same day.

In my pre-Angie's List days, at the new home I had some bathroom faucet issues (builder neglect) and furnace issues (HVAC contractor I found on my own messed things up) and the warranty company was very quick and courteous to submit my claim and send someone out. Both contractors fixed the problem. My only deductible for all work performed was $50 for each incident.

Prompt response for service calls. Would need to have a major problem or numerous small ones to make it cost effective. Had the company call a local plumber to repair a leaking pipe. Received a follow up call from the company to make sure work was done to my satisfaction.

Very friendly staff when I called to file a claim. They even allowed me to use my own contractor for some work to fix a leak. The lady on the phone was willing to spend almost 20 minutes with me to find a reputable contractor (using Angie's List, of course!)

When my oven was acting up, their warranty came through. They had an endless list of contractors. The guy who showed up, had made an improvement and it died a week later. He came back a second time and fixed it at no cost. I haven't had any problems with it, since he was here.

VERY SATISFACTORY, GREAT JOB DONE, PUNCTUAL SERVICEMAN WAS VERY WELL MANNERED AND EXPLAIN EVERYTHING THAT WAS WRONG WITH THE WASHER AND WHAT WAS DONE TO CORRECT THAT PROBLEM.

WE ASKED OUR SELLERS TO PROVIDE A HOME WARRANTY FOR OUR NEW HOUSE AND THIS IS THE COMPANY WHICH PROVIDES THE SERVICE. WHEN I CALLED DUE TO A PROBLEM, I GOT A QUICK, POLITE RESPONSE. THEY SET UP A CLAIM BASED ON MY DESCRIPTION OF THE PROBLEM AND SENT IT OFF IMMEDIATELY TO THE REPAIR COMPANY. THE MATTER WAS RESOLVED IN A COUPLE OF DAYS.