We recently used All My Sons (AMS) movers services in our move from Tucson to Prescott AZ. When AMS sent its representatives out to meet us, we were impressed with their personalities, professional attire and attitude, and their representations as to their services and their pricing. The reps were shown the apartment contents, the garage contents and the 13x20 storage contents, and we all agreed we would need two days and two trucks to do the move. Some boxes and packing were to be included if necessary (only a couple were as it turned out). Furniture was to be wrapped well, unwrapped and reassembled (if any were taken apart) at the new house. The quote we received was very reasonable (we interviewed other in-state movers and AMS was not the lowest quote, nor was it the highest). We decided to go with AMS for all these reasons. On the day of the move, December 7, 2019, the reps were not in attendance. Four men arrived and all seemed to be going well. It was a two-day, two-truck process, as everyone thought it would be. That first day everyone worked hard, and the contents of the apartment, garage and storage area were packed up in the two trucks. They were in good humor and although it was a tight fit, got everything in the trucks by the end of the day. The second day could not have been more different. The first truck arrived at about 1 p.m. (but that first truck would not begin until the other truck arrived about an hour later) after what all had agreed would be about a 4-hour drive time charge. The men (virtually the same ones as had packed us up) seemed tired, listless and surly. We had marked the boxes on the top and sides and we asked that they stack them with the labels out so we could see what they were. They did not do so, did not stack the boxes where we asked, did not even stack them neatly, but just put them willy-nilly all over the place. It subsequently took hours of our time just to get the boxes relocated in the appropriate rooms. The final bill quoted by the lead worker was double the initial quote and he refused to begin unloading until we provided our credit card information. He said that was how they always did it and we would get a refund from the office the next business day - when they had the exact hours; he confirmed this later after consulting the office. The lead worker said he had explained everything in his phone call to the office and told them what had been originally agreed upon; he said just pay the bill and call the office tomorrow they would then reimburse us. The job hours charge for the second day was 9 hours, 4 more than the men actually worked (the calculation was at $238 per hour). The 8 hours travel time, for the second trip, listed on the bill of was double what we had agreed. We called the office the next day and explained all the above and requested only the 4 job-hours overage times the $238 per hour rate be refunded., We have phoned several times since then, have been told the owner would contact us, and have heard nothing. The person we spoke with on the phone acknowledged the company owed us money, but we have received nothing and no response to date.