ACE APPLIANCE

Description of Work: The dishwasher repairman was supposed to arrive between 11am and 3pm on February 25, 2013. He called at 12noon and said he was not Bosch qualified and would let the office know so they could send someone who was Bosch qualified. The office called (Jennifer) and said they would send someone. About 4:30pm, a repairman called to let us know he was on his way. He showed up at 5pm and we explained the dishwasher was apparently not draining as there was a good amount of suds remaining on the floor of the dishwasher. He used our vinegar to rinse the dishwasher and pronounced it doing okay, charged us $75.00 and left. Two days later, I used the dishwasher and it still presented the same problem only this time the timer also was not functioning properly. Once again, I called ACE and they said they would definitely send a Bosch qualified repairman on Friday, March 1, 2013, between 11am and 4pm. He was a no call, no show. I called ACE and left a message regarding the no call, no show. My husband then found a company recommended by Bosch and called them on March 4th, 2013. The Bosch qualified repairman arrived on time, March 5, 2013, diagnosed the problem and repaired our dishwasher. It has been working fine since then. After the ACE company failed to repair our dishwasher in a timely manner with a qualifed repairman, we have received two messages from a repairman explaining that there was miscommunication in the office, he had been on vacation, two people had called in sick and he wanted to come out and repair our dishwasher. Since we had such a disappointing and frustrating experience with ACE, we chose not to respond to these messages. My husband found someone qualified to do the work!! No, we have not requested a refund as it would probably lead to another hassle. My husband, however, did cancel our appliance insurance company as they recommended this ACE and it proved to be a bigger problem than the dishwasher itself.