VERIZON WIRELESS

The installer was very professional and explained what he was doing. He verified the system was working properly before he finished. 
This system replaced the satellite internet I had previously and is a big improvement. Although a metered service, at least it's fairly fast -- and the fastest option available out in my rural area.

Since Verizon took over Alltel, the wireless service has declined to unacceptable levels. Calls frequently don't ring through, but go to voice mail, and even then the voice mail notification doesn't happen for up to 45 minutes later. Signal strength is minimal resulting in dropped calls and poor ability to make calls inside stores, etc - typically my phone has one "bar" for signal strength. Verizon admits the problem, but offers nothing in compensation for their low quality service, not even an opportunity to opt out of contracts without penalty. On top of this, the basic LG phone "upgrade" was defective. They did send a new phone, but weren't even willing to send the old one back to Fed Ex when I went in to get my contact list transferred. I had to make the trip to Fed Ex to drop it off.

I wish I had some viable alternatives for high speed internet.

The customer service rep, Rick, explained how the short-cut keys were set at the factory, when accidentally pressing an arrow button would try to take me to the internet access, a feature I do not have. He told me how to re-program that feature so the problem does not happen again and took the fee off of my bill. All without leaving my home!!!

I think I got a very fair price with the number of minutes I needed. I am happy with the phones and the features they have. I have not had any problem with needing them repaired, and any questions I had they answered over the phone.