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Mr. Appliance of Scottsdale & East Valley
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Mr. Appliance specializes in appliance repair and maintenance to keep your appliances in peak working condition. But repairing your appliances is only part of the job. Our goal is to deliver superior service by taking extra steps to protect your home and become your preferred appliance repair expert. Calling Mr. Appliance ensures - prompt, efficient attention, our "leave no trace" clean-up commitment, a solid quote before the service begins - no surprises, courteous and skilled in-home service professionals, never an over-time charge - we charge by the job, not by the hour, all work & parts guaranteed. Mr appliance is locally owned and operated and is part of the largest and fastest growing full service appliance repair company in the world. When your appliances are in need of repair, contact the appliance repair experts at mr appliance. Additional DBAs - Mr. Appliance of Phoenix/ Scottsdale, Mark 1 Appliances Inc, Mr Appliance of Tempe/East Valley. Additional phones - (480) 774-2501, (480) 774-2539.
Business highlights
37 years of experience
Services we offer
Appliance Repairs. Refrigerators, Dishwashers, Dryers, Freezers, Garbage Disposals, Ice Machines, Ice Makers, Microwave Ovens, Ovens, Ranges & Stoves, Trash Compactors, Vent Hoods, Washing Machines, Wine Coolers
Accepted Payment Methods
- CreditCard
Reviews
4.882 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 10% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 51-75 of 82 reviews
Regina B.
Jun 2015
unknown
Sharon C.
May 2015
Excellent service. I called at around noon and it was diagnosed and fixed by 3 p.m.!!
Dave W.
Apr 2015
unknown
John E.
Apr 2015
unknown
Jacquelyn B.
Apr 2015
unknown
Jean N.
Feb 2015
James came out immediately and, with perfect professionalism, he diagnosed the problem and replaced the part. He even took the time to look at a second under counter refrigerator to assure me that it was working properly. When my unit continued to freeze everything, I called back and without any hesitation, James returned with a new part. Apparently, the factory had not set the part properly, and even though there was nothing wrong with the part, James was happy to provide a new one.
I will definitely call this company again, and I will specifically ask for James.
I will definitely call this company again, and I will specifically ask for James.
Kathleen C.
Nov 2014
They were very professional and pleasant to talk with. The job was scheduled quickly and completed quicker. I was especially impressed with the tecnician returning with a part need to install it the day after the diagnosis.
Kathy U.
Oct 2014
unknown
Dennis L.
Jul 2014
very badly. I paid for nothing(service call). They go about their business this way- a power cord for a dryer is $26 part and installed total is $130. The dishwasher removal/install was $110. The microwave was all over the board- they said it needed a kit (molleys for $60) etc but around $160. The washer repair was to be around $142. tax and other- $600. I actually am fine with the washer repair- not knowing what it would take. When I asked him to just fix the washer- he said that the cost would change without the rest of the work. Funny thing is with all the work- there was not any break for the individual tasks- like a 5 minute job to replace a power cord. The cord is $16 at home depot. It is factually a 5 minute job. The dishwasher is no more than a 30 minute job. The microwave- 30 mintes also. I can verify all this because we just replace all our appliances and the following was done- remove washer-install a new washer, remove dryer- install a new dryer both on pedestals and both needing power cords, remove a microwave- install a new microwave, remove a dishwasher- install a new dishwasher, remove a refridgerater- install a new refridgerater. total time- 2 hours- two men in their 20's. The method these folks use is this- a job has a cost and if you have multiple jobs- you pay premium for them all adding to a grand total. I just do not understand this. The parts should have been $60 or so and the labor should have been around $240 - 4 hours $60 per hour.
Response from Mr. Appliance of Scottsdale & East Valley
"To Angie's list customers. Angie's list is a great source for customers to weed out unscrupulous service companies. As an honest business it would be nice if we had a source to weed out unscrupulous customers. This customer called us to give him an estimate to exchange multiple appliances as well as repair the broken ones. We explained to him (as we do all customers) that the technician has to see what he needs to do before we can give an estimate, if the estimate is declined then we charge the service call. We also explained to this customer that if no form of payment is going to be available at the home then we need to put a card on file for the service call. This customer assured me he would be available to meet the technician at the home. When the technician let him know he was heading his way he decided to send his daughter to meet him with no form of payment, and instructed her to have the technician call to get a card over the phone. We did everything exactly as we said we would. the estimates we gave him were well below industry standards for the work that was needed. Apparently this customer was not happy with the estimates we gave him and that is what caused him to write this review. This customer mentions that he had to pay a service call for nothing. This customer never paid us a service call. He is not being truthful in this review just as he was not truthful to us when he agreed to pay us for our services. If this customer had put an add in Craig's list asking for someone to swap and repair his appliances for 20.00 a piece (or what ever he though it was worth) he would have plenty of responses of people willing to do it. He may have to hide his valuables and up his fire insurance, but he would have found someone. Unfortunately for us he decided to call Mr. Appliance."
Carol M.
Jun 2014
unknown
Dianna S.
Jan 2014
.
Kevin F.
Dec 2013
fixed refrigerator
Richard R.
Nov 2013
James' professionalism and courtesy was a pleasant surprise. I had called another repair company that I subsequently found out had very bad Yelp reviews. When I cancelled that appointment, I found out why he had bad reviews - the use of the F bomb to someone he didn't even know and calling me an idiot for reading Yelp reviews made me realize I made the right decision.Needless to say, i was a little skeptical when I called Mr. Appliance of Scottsdale. From the people on the phone to the contact with James was a most pleasant experience. I will definitely refer the company anytime to anyone.
Thank you James for affirming there are still service people out there that are courteous and professional.
Rich Roberts
Thank you James for affirming there are still service people out there that are courteous and professional.
Rich Roberts
Connie M.
Nov 2013
I called, and the very professional person in the office scheduled the work for 2 days later. The repairman James called when he was on his way, and arrived well within the window that I had been given. He was unsure about one aspect of the connections on the board -- the new board was not identical with the defective board being removed. So he called the vendor and waited patiently to get confirmation that what he thought should be done was correct.
We had a board on hand because these boards go out every couple of years or so, and last time one went out we ordered a spare. At my request James asked about availability of boards when he called the vendor, so I'd know whether I could and how to order another spare.
All was done in about half an hour. Everything was very professional. The office called right after the work was done to make sure I was satisfied, and they e-mailed me a copy of the work order/invoice.
I was indeed very satisfied.
We had a board on hand because these boards go out every couple of years or so, and last time one went out we ordered a spare. At my request James asked about availability of boards when he called the vendor, so I'd know whether I could and how to order another spare.
All was done in about half an hour. Everything was very professional. The office called right after the work was done to make sure I was satisfied, and they e-mailed me a copy of the work order/invoice.
I was indeed very satisfied.
Tim B.
Oct 2013
Called when we discovered the washing machine was not working. Arrived well within the time window we were given. Promptly was able to fix and test the washing machine.
James S.
May 2013
Technician arrived within 3 hours of placing the service call. Refrigerator was operating normally when the technician arrived so he went through some electronic tests of the system. Noted that the compressor was likely going bad and called LG Technical Service Department to confirm his findings. Very professional and thorough diagnosis of the issue.
Norm P.
Apr 2013
Went well.
Jen C.
Apr 2013
Repair was done in two visits...the first was to diagnose the problem; second was to fix it. I have had no problem yet with the repair.
The part was the "boot" which is the large rubber gasket in the door. The problem was that it had a hole in it that was leaking. I don't know if going with Sears would have enable the repair to be done in one visit. I would use them again but would think twice about it for my Kenmore appliances. Otherwise the technician was friendly, neat and professional.
The part was the "boot" which is the large rubber gasket in the door. The problem was that it had a hole in it that was leaking. I don't know if going with Sears would have enable the repair to be done in one visit. I would use them again but would think twice about it for my Kenmore appliances. Otherwise the technician was friendly, neat and professional.
Anthony S.
Mar 2013
The repair man approached the job professionally and was a joy to have had come to repair our dryer. He knew exactly what he was doing and explained it in easy and precise terms for my wife so she could understand. Will definitely use them again when there is a need.
Caroline S.
Mar 2013
He was very nice. He was neat and tidy. He was personable. I was pleased with him. He did not push other services on me, which I liked.
Sally R.
Feb 2013
It went very well.
Betti L.
Nov 2012
He has been fantastic. The service has gone very well.
Adrienne W.
Sep 2012
Excellent professional service, even when I called to cancel the original appointment. Thank you.
MICHAEL B.
May 2012
Everything went well, and they did the best that they could.
Marlene P.
May 2012
I would highly recommend them. The technician was friendly and efficient, and he offered good advice on how to use and to maintain the ice machine.
Licensing
State Contractor License Requirements
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FAQ
Mr. Appliance of Scottsdale & East Valley is currently rated 4.8 overall out of 5.
Mr. Appliance of Scottsdale & East Valley accepts the following forms of payment: CreditCard
No, Mr. Appliance of Scottsdale & East Valley does not offer free project estimates.
No, Mr. Appliance of Scottsdale & East Valley does not offer eco-friendly accreditations.
No, Mr. Appliance of Scottsdale & East Valley does not offer a senior discount.
No, Mr. Appliance of Scottsdale & East Valley does not offer emergency services.
No, Mr. Appliance of Scottsdale & East Valley does not offer warranties.