Bradley Properties

We made the mistake of going with Bradley Properties because they had a good website and didn't check online review first. We have had *many* problems renting with them, but I will try and be brief: --A water main burst in one bathroom and while the pipe itself was fixed quickly, it took over *two months* before the dry wall and tiling was completed. Bradley Properties would not inform us what the hold up was, and would just say it would be done "soon." Meanwhile we couldn't go in that part of the house because of all the tile dust and debris. --In the heat of summer our swamp cooler went out for the second time in less than a month and a half. It was over 100 degrees outside, but when we called (3pm) the maintenance guy had already gone home so they told us they did not consider it an emergency and we'd have to wait until Monday. Well, Saturday was another scortcher of a day and we could not keep enough fluids in our infant daughter because of the heat in the house. At 9pm that night we registered 90 degrees in her nursery. We called the emergency repair number and explained that this house was unsafe for our daughter, but we were again told it did not qualify as an emergency to them and to wait until Monday. I called my daughter's doctor first thing Monday and they were concerned enough about her condition to tell us that if she remained the same over the next hour or two or got worse that I should bring her straight to the ER for treatment. Once we had cooling again she started drinking more fluids and was okay, but the whole ordeal was completely unneccessary and the company could have taken our individual circumstances into consideration. If it was just my husband and myself it might have been unpleasant to sweat the weekend out but we could have done it, but they knew we had an infant in the house that was not handling it well and they still refused to treat the incident as the emergency it was! --When the repair man showed up he said that these units should be serviced regularly but that Bradley Properties doesn't do that, they just wait for them to break. The maintenance guy at least had the decency to apologize for the situation to us--we never got even the tiniest forced concern from Bradley Properties. --When we moved in we completed a property condition report, standard practice. Well, on it we listed many things that were broken or in disrepair such as the patio screen door, a broken closet door, vent on the over-stove microwave, etc. We moved here in early March and a handyman was finally called to the property in early July! Meanwhile, I had reminded them twice of these problems when I paid our rent in both May and June where I was told either that someone was "handling it" or that they couldn't find the paperwork (which I had brought and offered to let them copy, but they said they would look for it later). --I went to the legal assitance office on Ft Huachuca twice because of the problem listed in the first and second bullets, wondering if either qualified as enough of a hazard to require swifter action. When they looked at our lease they noted a clause in there that says military members must stay at the property for at least six months, regardless of if they recieve orders sending them away before then. The lawyer said they were considering action of putting Bradley on a non-preferred list because this clause violates the Servicemember Relief Act. Last I talked to them they were in the process of compiling complaints against this company to possibly take them to court later for bad business practices due to the large number of complaints. I also complained to the BBB about them. --I would not recommend this company to a property owner either, because it appears that they do no regular maintenance or upkeep when the properties are not rented. When we moved in the swamp cooler was still on and set to cool, despite it being March so the unit had obviously not been serviced since the previous summer. We had to call them to get the heat turned on and spent the first several nights in the house with it being below freezing inside! When we moved in the dishwasher didn't work because it hadn't been run in who knows how long. Also they've never once asked to stop by and see the property since we've lived in it. We own a property that is managed in another state and I would be outraged if they treated our investment like this--fortunately I have a competent and professional property manger in Washington. --Basically, whenever we've had a problem it took forever to get it resolved, if it ever got resolved--some things never were fixed. The icing on the cake was when we notified them of our move-out date and within 12 hours there was a "for rent" sign posted in our front yard. It was really frustrating to see that when it suits them they can respond quickly and efficiently, but if it has to do with property maintenance they ignore the problem for as long as possible. The company is unprofessional, and the ladies who work up front seem constantly disorganized. They quite clearly are out exclusively for profit, not for any type of service for either the homeowner or the renter. I feel very strongly about warning people about this company and am doing all that I can by warning friends, writing online reviews, and complaining to the Ft Huachuca housing office to avoid doing business with this company. The only good thing I have to say about them was that they were honest with our security deposit, which I did not expect after reading other reviews online, but that just means they met their legal obligation in that single aspect.