"Unfortunately this customer's review is accurate. We encountered an unanticipated scheduling issue due to a busy schedule and an injury of one of the cleaners. We were hopeful that we could adjust the scheduling in order to work around this issue without causing any inconvenience to our customers. Despite our efforts, our office failed to update this customer as he noted in his review. The cleaning team was still set to arrive for this appointment, but as the customer indicate in his review the team was running late and our office did not update the him of the late arrival issue. This situation should have been handled better by us by providing the customer with more information and better communication. We have reached out to this customer in an effort to try and "right" the issues we caused, however we have not heard back. If we do hear back from this customer, we will be happy to work to do what we can to make it up to him."

"This review appears to be in contrast to the feedback we received from the customer. The first appointment occurred on January 6, 2016. When we followed up with the customer, she said everything was great and signed up for weekly cleaning services. The customer cancelled her next appointment (set for January 13), because she had to go to a lunch meeting. During that call, the customer set up her next appointment for January 26th. She also wanted to confirm weekly service after that appointment. She requested an 8:30am time on a weekly basis, which is our most frequently requested time. At the time she made this request, we had no weekly appointments that were available at 8:30am. We did however have 11:30am slots that would work on a weekly basis, but the customer declined. The customer then agreed to move forward on a biweekly basis, every Tuesday at 8:30am, which our schedule had an opening for. During this biweekly schedule, we would be working to open up a weekly time and spot for the customer. After the January 26th appointment, the customer called to cancel services, saying she would need a weekly appointment and decided to go with a different company. The customer did not like the fact that we could not immediately work her weekly requests into our schedule, but we were willing to making it work by seeing what we could do, but she declined. We were responsive to this customer in every way. We, answered all of her calls and addressed all of her questions. We were also working on making her request for a weekly 8:30am appointment work. Furthermore, every appointment has a 30 minute window of time for arrival, wherein the team arrived for this customer’s appointment and were not late. As always, we take quality seriously and strive for perfection. If a mistake is ever made or something is missed during a customer's cleaning, Queen of Maids works to resolve it to the customer’s complete satisfaction. In this case, the customer never expressed any issues from her cleanings."