OneGuard Home Warranties

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I used my normal pool repair company for the leaks but they did assist with the air conditioning issue. The people have been good to work with.

ONe Guard is an excellent warranty company to deal with.   This will be our 4th year with them.  We were with another company almost 20 years but their contactors started to get sloppy and delayed and they balked at doing any warranty work.    ONe Guard has been extremely fair, honest, and professional.   Their contractors are professional and always on time.    We've actually used our warranty a lot because we are not handy at all, and the majority of things called in would require a contractor anyway.   It is a relief that One Guard has selected such wonderful contractors for all different lines of work.    I recommend One Guard to all of our neighbors and family members.

I contacted Oneguard because I am currently under contract to buy a home.  The things I saw online made me want to go with this company for a warranty. I called to get more information, especially about coverage and pools.  Because I was on the phone with the sales department, I was hoping to get more information.  I asked about how the renewal process works, if after the first year I want to keep the service.  The sales person told me it depends.  I tried asking more questions, but received little information.

^^^^^Update

I ended up calling back to Oneguard in hopes of speaking with another representative.  The second rep was great.  She provided helpful information and because of Oneguard's record, the information provided and their services offered, I knew this was the way to go.  I submitted their information to the title company to purchase a policy through oneguard.

I was contacted almost immediately by Oneguard after this review by the supervisor.  She was incredibly friendly and helpful.  She already had listened to my previous calls and had addressed the issues I had with the first phone call.  She went above and beyond to keep my business and I look forward to working with Oneguard.

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they're GREAT!!! We have had them provide our Home Warranty for the past 4 years and they do a fantastic job. The warranty we selected was the Premium Plan with full coverage. Other plans are less expensive. We have used the plan multiple times ove the past 4 years and have had no problems what so ever, they are courteous, prompt and professional. All service providers are equally as courteous, prompt and professional. All work required was completed with exceptional results. Again -- we are a return customer and will continue to use this service.

Joined about three months ago:  repairs since joining-- Had bg exterminator service by the Company as part of included services--$59fee Each of the call outs below cost $59 each 1. Pool pump leak--was difficult to isolate, company made three trips and worked until they found and corrected it. I was impressed with the vendor and intend to use the for additional pool repairs at my own cost. 2. 21 year old Gas stove top, had a gas valve failure---top of the line GE Monogram.  Cooktop stove will be replacing since parts no longer available.  Exact unit no longer available.  Deciding how to proceed---accept their replacement or ??  No final decision yet 3. 12 ear old 50 gal Water heater sprung a lead. Charged extra 150 for installation and disposal of heater on second floor.  Replaced with similar brand, not original brand---after I checked out the replacement brand I was  ok with the replacement.

The contractor did a great job of fixing the problem with our pool.

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On October 4th, 2013 I called OneGuard intake and reported my pool heater was not working.  They sent out a local contractor who over a period of two weeks tried replacing some parts but could not get the heater to work.  He told both me and OneGuard the heater needed to be replaced.  OneGuard sent another contractor to evaluate and he claimed that the heater was not installed to code and was exposed to the rain.  I pointed out that the installers manual indicated the heater should only be installed outside without a cover.  I provided a copy of the manual indicating it should be installed four INCHES not four FEET from the wall as the contractor insisted.  I provided a copy of the various codes showing it was up to code.  Making a very long story short, many phone calls later the contractor visited and told me the heater did not work because of the cold weather and everyone else in the neighborhood using gas to heat their homes.  I waited until it was back in the 70s (no one heating homes) and it still did not work.  I finally had to threaten OneGuard with complaints to the Texas Dept of Consumer Affairs, BBB, and a lawsuit.  They finally replaced the heater.  Warm weather back, spa season over, don't need it til next winter.
OneGuard was misleading, slow to respond, ignored facts.  The contractor who finally replaced the heater said that OneGuard asked him to do his best to find a code violation.  My advice:  Don't rely on a home warranty.  They make money because they do their best not to fulfill their contract.  OneGuard was in breach of contract.  Evil...
UPDATE:  OneGuard read this review and called my home on March 24th to find out why I had writtne negative reviews.  I had warned them from the start of all this that because of their behavior I would place reviews on Angies List and Yelp.  Evidently, Samantha M. at OneGuard did not like this because today she in essence threatened me by saying, "OneGuard will defend its reputation by any means necessary".  Sounded to me like a threat.  They did, however, for the first time apologize. 

 We took possession of our home on January 21st, 2014 and a home warranty coverage of our choosing was included as part of the closing.  Based on reviews here on Angie's List, we chose to go with OneGuard.  All was well until the evening of March 2, 2014 when the furnace on the main floor stopped working.   It was a rather new, 7 year old high-end American Standard furnace that had passed inspection.   The previous home owner, who was rarely at the house, had paid 10K each for two Heating/AC systems -- one on the main floor and one on the second floor.  

Figuring it was something simple, we called OneGuard Monday morning and they immediately scheduled someone -- who almost immediately backed-out saying it was too far from his location.   They scheduled with a second company, that could not get out for four days -- and that was too long given the temps on the main floor were in the mid-50's and very uncomfortable.   So they scheduled a third contractor who came out the following day (Tuesday).   He looked at the system and said it was the blower motor and controller -- but the current company he worked for was not able to fix it because it required special tools..   So OneGuard set up an appointment with yet another contractor who shows up on Wednesday -- and he is qualified -- and says the blower motor and controller need to be replaced.   

Oneguard wanted a, for lack of better explanation, they wanted a second - second opinion, so they make yet another appointment for a different contractor to come out the following day.  This guy was so clueless he did not know East from West -- and spent a half hour looking at the wrong system -- the one upstairs that was working okay -- only to tell me it was working and the other contractors were idiots.  The joke was on him and he finally did turn around and see the other system, and he came to the same conclusion as the other two - blower motor and controller.

So at this point, we are four days into no heat -- and have had more furnace repairmen into our house than we have had other guests in total.    OneGuard then becomes a little difficult to deal with.   I had reviewed a large number of complaints on other sites about them -- and I was already expecting this reaction from OneGuard.    I knew from the other complaints, that if I fixed the problem myself that OneGuard would never reimburse me.   I also knew that pushing them or being obstinate was a mistake.   I had to stay calm and politely work with them as best possible. 

They requested the home inspection -- which they already had but we sent it again.

The inspection clearly said that the furnace was working as expected -- and all three contractors had indicated that the system was like new and was a top-notch installation job.     The inspection did say that the ducts needed to be inspected and cleaned by a professional.   Fortunately, I had followed the inspectors recommendations and had a company come out to clean those and the fireplace.    However, when they showed up, they checked the system and said it did not need to be cleaned -- and noted that on the receipt.

So when OneGuard asked if we had the ducts cleaned -- I dug up the receipt and sent it to them.  To be sure, I also sent a copy of the cancelled check, and a link to the company website that details their duct cleaning services.

They dragged their feet several more days and finally, on Friday March 14th, they sent the second contractor -- the one who was clearly qualified -- to install a new motor and controller.

Obviously, I am satisfied with OneGuard overall.   Everyone I dealt with was polite and professional.   The delays on their part -- were not acceptable.  I do not know if they were hoping I would give up and fix it myself or if there was some drawn out internal process going on -- but they should either fix it immediately, or turn down the request immediately -- so that their customers know where they stand.    That is the right thing to do.     For someone to wait weeks, or months in some of the cases I read elsewhere, only to be denied, is unethical.

If you are buying a house -- get it inspected and follow-up on the inspectors recommendations.  If the inspector recommends the heater or whatever appliance needs maintenance, have that done by the seller.   If that is not possible, get the OneGuard warranty and immediately pay the $59 to send out a contractor to do the work.   Then, if the appliance breaks down -- there will be no question that it was working properly because one of OneGuard's own contractors did the work through OneGuard.   

If the time comes that you do have a break down -- make sure you have all of your documentation.    Be patient but persistent.  They DO record all conversations -- do not get upset or say anything to give them reason to claim you are unreasonable.   Try to do as much as possible through email -- get the email address of the person in 'Authorizations' that has been assigned your case and use email as much as possible so you have the process documented.   

Based on my experience -- if you make the effort on your end through home inspections and repairs, document everything, and be patient with OneGuard, even though you should not have to -- they will honor their warranty.      Do not expect them to do just because you had a home inspection -- there is more to maintaining your home then that. 

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Their prices are comparable with others. They seem to be reputable, fair, and reasonable. They were highly rated on Angie’s List and that is why I chose them.

Very responsive and helpful with the close of escrow process. Received great service for changing the locks through Copperstar Security. Horrible experience with the pre-season air conditioning check. First, One Guard was completely misleading in paperwork showing that this was included in the purchase of the policy. I had to pay an extra $59 upon scheduling the A/C inspection. The vendor sent out, Cool Blew HVAC, was terrible. The technician was extremely unprofessional, showing up 60 minutes late and requiring me to provide progressive driving instructions after he got lost (GPS please?). He was very odd and had zero people skills. He opened my expensive 3M filter without asking, and it turned out to be the incorrect size (new home for me!). He was not remorseful at all, even though I explained it would be difficult to exchange for the correct size now that he did that. He walked off with the filter without consulting me, basically stealing the filter. But best of all, while he was there, our building electricity went out for over an hour. I had another vendor in my condo who had to work in the dark. I found out yesterday thru the management company that the Cool Blew tech had caused the building outage, but he never said a word to me while he was there! When I confronted One Guard "customer care advocates" they didn't believe my story, taking the vendor's word for it. In fact, the tech claimed that the electricity was already off when he arrived, and that it must have been my other vendor! It's is abhorrent that One Guard would believe the inept technician, especially since I took him to the rooftop condenser unit via THE ELEVATOR! I couldn't MAKE this stuff up! I am extremely disappointed, after seeing the positive reviews of One Guard on Angieslist, that they are not advocating for their customers and are in the corner of deceitful vendors. I hope this is an anomaly since I'm "stuck" with them for the next year. I understand things happen, but it's how the company responds to issues that makes all the difference.

We recently purchased a new (used) home, and after researching on Angie's List decided on OneGuard. The seller paid for the basic service during closing, and we paid an additional $550 to upgrade for more coverage. Service fee is $59.00 every time. The company is personable, professional, and easy to get a hold of. You talk to a human being within seconds of calling for a service, and they have very high quality service providers pre-selected in my area.
While OneGuard is based in Arizona, and I live in Texas, you wouldn't even know it because they know more about quality service providers here than I do! Every call I have made results in OneGuard giving me a recommended local service provider. They contact the provider who calls me to set an appointment. When they show up all I owe is $59 flat. It's awesome! Got the whole house re-keyed within days of moving in. Pest control handled our ant problem right away. I am so glad we found this company and will keep them as long as I can.

I expected a haphazard replacement of a pipe that would last another year or so. But no! OneGuard authorized a replacement of my existing pool filter with the same model/brand and replaced the entire unit. It works great now! Their timeliness was very much appreciated and the professionalism was another pleasant surprise. Everyone from the customer service rep that took my call, to the dispatcher, to the pool contractor. Well done, OneGuard! Thank you!

Their $60 service charge has saved me hundreds if not thousands of dollars on work they have performed on my home. When I had a question about what was covered by the warranty, it was explained to me (sometimes over and over)exactly what was needed. I love them so much, I put a warranty on my rental property, too.

They were great.

Came out and said they would need to order a part. Two weeks later they arrived with the part but still would not work. Took the microwave and returned about two weeks later. But several features were not functional. So ordered a new part. Two weeks later they returned and installed the part but now I have no exhaust fan. Another part has been ordered and I'm still waiting for it. It's now feb 24 and have had no word or update. Needless to say I have not renewed the contract. I also cola ones to the he company.

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Very nice work man.

I had an issue with the oven not heating. We called OneGuard and they dispatched a local company as soon as they were available. The service was prompt and informative. The company replaced the component once the part came through and all was within warranty, which was a$59 trip charge.  

Fixed.

My husband handled the issue, and he says only good things about them. The people they send out are top notch. Believe this was a service call for the furnace.