
OneGuard Home Warranties
About us
We’re a home warranty company, a company that believes in providing the best service possible to fix what’s broken. Fast. And while home ownership has never been easy, OneGuard is rooted in the belief that life is more important than a leaky faucet. Life is about spending time with family and friends. It's about enjoying time in the backyard. It's about precious time. Time that you can’t afford to waste. Contact us today for your Arizona, Nevada or Texas home warranty service! A home warranty is limited to providing repair or replacement coverage on items when they break down as a result of normal wear and tear. So, proper use and care of systems and appliances is required for coverage. Non-mechanical parts or components that do not contribute to the primary function of appliances are not covered. Check contract for details. Or call one of our Customer Care representatives. We'd love to chat with you.
Business highlights
Services we offer
Cover's Major Systems & Appliances, Home Maintenance Services, Home Protection Plans, as well as
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
8% | ||
5% | ||
3% | ||
9% |
"Thank you so much for your review and “A” rating of OneGuard on Angie’s List. We are very sorry to hear about your experience regarding the increase in pricing and truly value your feedback as it helps us improve overall. Please be assured our top priority is to offer you with the most comprehensive coverage in the industry to exceed your expectations, and we appreciate the opportunity to provide you with peace of mind during unexpected household breakdowns for the past 6 years! On behalf of OneGuard, thank you again! We sincerely look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you very much for sharing your review and “A” rating of OneGuard on Angie’s List! We sincerely appreciate that you took the time to post such positive feedback regarding your service experiences, and it is always our most distinct pleasure to ensure you and your clients receive the best service and most comprehensive coverage in the industry. On behalf of the entire OneGuard team, thank you again for your business and recommendations. We look forward to serving you for all your home warranty and home services needs. Warmest Regards, OneGuard Customer Relations"
In my view, there were two classes of services provided under my "warranty" through OneGuard. First, are the "discount card" services. These are fixed service items such as lock changing, pest control, and A/C servicing. My understanding is that OneGuard has contracted with various providers to perform a limited set of services at a fixed price (your deductible).
In each case I used OneGuard to provide one of these services (lock changes and pest control), the work performed under the service were not the services I wanted performed or that the service provider would recommend. In order to meet the cost required for the service (your deductible) for the provided service the contractor will use different, cheaper chemicals than they otherwise would or spray for control of fewer pests. As another example, the number of keys and locks changed is set regardless of what doors or locks your house has. If you want all the locks changed and that's beyond the basic 'service' provided it would cost you more. I would rather a service be performed correctly and completely rather than be completed partially or differently than a provider would otherwise recommend.
The second service are repairs of failed items in your home. I contacted OneGuard for four separate failures. I would recommend submitting the request online. The cases when I phoned, convincing the operator the failed item was covered was always a challenge. I recommend carefully reading all terms of your agreement prior to calling to save your time and frustration. Note: not only do you need to describe the problem accurately, using the correct terminology, to OneGuard when opening the case but the service technician performing the repairs will need to receive approval as well.
1. A gutter falling of the house? Not covered, that's "structural."
2. Although your plumbing system is covered, septic tanks are not (they'll be glad to up-sell you a separate septic contract). By septic tanks they mean anything related or connected to the septic system. Although they list the items not covered I found that if it is in any way associated with the septic system the item is not covered. However, for the septic system issue I called after the emergency was addressed choosing to use a trusted septic company for the after-hours emergency. That highlights another limitation of the "warranty" -- you must initiate the repair with OneGuard allowing them to select the provider that will come out.
3. Broken toilet flooded your house? They'll replace the toilet. However, the repair person had to call the OneGuard representative to explain precisely what broke to get authorization.
4. Garage door opener failure. I found the following list of items not covered by the 'warranty':
"GARAGE DOOR OPENER
COVERED: Wiring, receiver, switches, capacitor, motor, rail/trolley assembly,
push arm and carriage.
NOT COVERED: Doors, springs, hinges, adjustments, light bulbs, remote
transmitters, track assembly, and non-compliance with current safety
standards."
Luckily one of the hard wired door openers broke which I was able to clearly (and accurately) describe as what was broken to prevent the item from being "not covered". However, I would estimate the cost to either replace the failed part myself or even for a service call to be roughly the cost of the deductible incurred for service to repair the opener.
On the plus side, I found one good company who came to my home to provide services and continue to use them outside of my OneGuard contract.
If you want value from a home warranty this product is not for you. The deductible per incident is roughly what you'd pay without the "warranty". For me, the only item I may have saved money on was the toilet replacement. However, saving $100 on a toilet didn't make up for the warranty purchase cost. Furthermore, that doesn't include the water damage and subsequent homeowner's deductible cost I incurred on top of the original toilet failure. You are better purchasing the services you need from providers you select as you need them.
f you want piece of mind from a home warranty this product is not for you. In my experience I wasn't protected for most failures or the most expensive failures experienced in my home during the first year of ownership. Instead spend the time or money on finding a good homeowner's insurance policy.
If you want a service to select a company to send to your home to repair a problem (if the problem is covered), this product is for you. However, since your on Angie's List you probably don't need that service.
"Thank you for allowing Customer Relations the opportunity to look into your situation firsthand. Please be assured our top priority is to ensure you receive the best service and coverage in the industry. OneGuard has always acted in good faith and on your behalf when it comes to covering your home’s systems and appliances, and we sincerely regret that our efforts to assist you did not successfully address your concerns. We understand the re-key and pest control service did not fully meet your expectations. However, we hope you realize the value the warranty has provided when replacing the toilet, and the circuit board for your garage door. With any claim OneGuard receives, we review the nature and cause of the breakdown and determine coverage. We also take a prudent approach to business and always err on the side of our customer, and both of your repair claims were covered with a savings of over $800.00 in out-of-pocket repair costs. We apologize the septic system was not an optional item that was selected when the warranty was ordered. Please be assured it was never our intent to leave you in a position where an item was not covered. Thank you again for allowing Customer Relations the opportunity to review your situation. We truly hope this information helps. Warmest regards, Customer Relations"
"Thank you so much for your wonderful review regarding your experiences working with OneGuard for the past three years! We always strive to provide you with value by offering the most comprehensive coverage and best service in the industry and it is our sincerest pleasure to serve you, and we love hearing about your positive service interactions. On behalf of the entire OneGuard team, thank you again for the review on Angie’s List. We appreciate your loyal business and look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for your “A” rating of OneGuard on Angie’s List! We truly appreciate the opportunity to assist you with all of your home warranty and home services needs, and to offer peace of mind knowing OneGuard is there to help with unexpected household breakdowns. This is truly everything we hope to accomplish as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We sincerely look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for taking the time to share your positive review regarding your recent service experience with OneGuard and our contractor, and “A” rating on Angie’s List! This is everything we strive for, from the initial call to report a breakdown to the completed repair, and we love hearing how pleased you were with the prompt and professional service you received. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you for all your home warranty and home services needs. Warmest Regards, OneGuard Customer Relations"
"Thank you very much for your fantastic review and “A” rating regarding your experiences with OneGuard! Our top priority is to provide you with the most comprehensive coverage in the industry and to always exceed your expectations when it comes to covering your homes vital systems and appliances. We sincerely appreciate your loyal business and recommendations over the past three years! On behalf of the entire OneGuard team, thank you again! We truly look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you very much for taking the time to share your positive review and “A” rating for OneGuard on Angie’s List! Please know it is our distinct pleasure to cover your home’s vital systems and appliances, and we sincerely appreciate the opportunity to serve as your warranty provider for the past seven years. This is truly everything we strive to do and love knowing how pleased you were with the service you received! On behalf of the entire OneGuard team, thank you again for your review and loyal business! We look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for the positive review regarding your service experiences with OneGuard, and “A” Rating on Angie’s List! Please know we sincerely appreciate that you have chosen OneGuard to cover your home’s most vital systems and appliances for over nine years. We truly value your business, and our number one priority is to provide you with the most comprehensive coverage in the industry, and a level of service that exceeds your expectations. On behalf of the entire OneGuard team, thank you again! It is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we truly look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for sharing your positive comments regarding your service experiences with OneGuard and “A” rating on Angie’s List! We know you have options when it comes to covering your home’s systems and appliances and we truly appreciate that you have chosen OneGuard. Please be assured our team is here to help you 24/7, 365 days a year, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again. We look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for the “A” rating on Angie’s List for OneGuard! We truly appreciate it, and that you have chosen OneGuard to cover your home’s vital systems and appliances for over six years. Please know it is always our distinct pleasure to assist you and ensure you are receiving the best service and most comprehensive coverage in the industry. On behalf of the entire OneGuard team, thank you again for your loyal business. We look forward to serving you for all your home warranty and home services needs in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for taking the time to give OneGuard an “A” rating on Angie’s List! We know you have options when it comes to covering your home’s vital systems and appliances and we truly appreciate that you have chosen OneGuard. On behalf of the entire team, thank you for your business. We look forward to assisting you with all your home warranty and home services needs in the future. Warmest regards, OneGuard Customer Relations"
"Thank you so much for your review and “A” rating for OneGuard on Angie’s List! Our top priority is to provide you with the most comprehensive coverage and exceptional service experience in the industry, and we love hearing how pleased you were with the service you received and replacement of the refrigerator ice maker. Please know we truly appreciate your loyal business and the opportunity to serve as your home warranty provider over the past eleven years! On behalf of the entire OneGuard team, thank you again for your review and continued business. We look forward to assisting you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for taking the time to speak with OneGuard’s Customer Relations supervisor regarding your claims, and allowing her the opportunity to look into the situation on your behalf, and achieve a positive outcome. Your situation is extremely important to us and we sincerely regret the level of frustration you endured with your service experiences. We believe in always doing the right thing when it comes to our valued homeowners and understand the importance of providing accurate explanations related to coverage. Please be assured we have taken the necessary steps to ensure this does not happen in the future, and have offered additional training to our representatives based on your feedback. Our ultimate goal is to always deliver a level of service that exceeds your expectations, and we appreciate how receptive you have been to our efforts to achieve a satisfactory resolution. The Customer Relations team is always happy to help you and our supervisor has also given her direct contact information if you need future assistance. Thank you again for your time and consideration. We truly appreciate your business and hope to have the opportunity to serve you in the future. Warmest regards, OneGuard Customer Relations"
"Thank you so much for the outstanding review and “A” rating on Angie’s List regarding your service experiences with OneGuard! We really love hearing how happy you have been with our professionalism, honesty, and skillful and trusted service contractors. This is truly everything we strive for when it comes to servicing your home’s most vital systems, and we appreciate that you have used our preferred contractors for non-warranty work too. On behalf of the entire OneGuard team, thank you again for your review and continued business. We look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for the review and taking the time today to speak with Jacqueline in Customer Relations, and being so receptive to her phone call. We truly appreciate the positive grade and also the feedback you posted. Please be assured the information you provided is extremely important and helps us improve, and we sincerely regret any frustration you endured regarding the hold time you experienced and access to the service agreement, and we hope Jacqueline was effectively able to answer your questions. Jacqueline has also provided you with her direct contact information and is always happy to assist you. On behalf of OneGuard Home Warranties, thank you! We appreciate your continued business over the last five years and look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for the “A” on Angie’s List regarding your recent service with OneGuard Home Warranties! We sincerely appreciate your time and consideration to post a letter grade, and that you have chosen OneGuard as your home care solution. Our top priority is to provide you with service that exceeds your expectations and it is always our most distinct pleasure to assist you. On behalf of our entire team, thank you for choosing OneGuard. We truly look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for the positive review on Angie's List regarding the carpet cleaning service. Please know we truly appreciate your feedback and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We sincerely appreciate your continued business and look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
The representative that called me was very helpful, professional, warm, and showed genuine concern for the situation. My intention was to utilize the rekey service immediately since we would be occupying 1 of the units. The representative had me send her the erroneous e-mail and within an hour she called me back to let me know that they will honor my claim. Besides the let down of not getting the great services a new single family homeowner would get, which is an honest mistake, I believe this company is professional and I am looking forward to working with them in the future.
"Thank you so much for the positive review regarding your recent service experience with OneGuard Home Warranties. Our top priority is to provide a level of service that exceeds your expectations and we sincerely regret the miscommunication on our end with respect to coverage. We always want to ensure you are receiving the best service possible, and it makes us extremely happy to hear about the level of support and concern you received, and that our Real Estate Sales team made efforts to honor the re-key service. On behalf of the entire OneGuard team, thank you again! We appreciate the opportunity to earn your business and truly look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for your glowing review and “A” rating on Angie’s List regarding your service experiences with OneGuard Home Warranties. This is exactly what we strive for and we love hearing how pleased you have been with OneGuard and our trusted contractors. It is always our distinct pleasure to provide you with peace of mind through prompt, professional, and courteous service. Your satisfaction is our top priority, and we truly appreciate the opportunity to assist you with all of your home warranty needs and home services needs. On behalf of our entire team, thank you for choosing OneGuard. We look forward to serving you in the future. Warmest regards, OneGuard Customer Relations"
"Thank you so much for taking the time to provide OneGuard Home Warranties with a positive rating. It is always our most distinct pleasure to assist you and ensure you are receiving the best service and most comprehensive coverage in the industry. We know you have options when it comes to your home warranty and we sincerely appreciate that you have chosen OneGuard to cover your home’s systems and appliances over the past four years. On behalf of OneGuard Home Warranties, thank you for your continued business. We truly look forward to serving you in the future. Warmest Regards, OneGuard Customer Relations"
"Thank you so much for taking the time to give OneGuard Home Warranties an “A” on Angie’s List. Our top priority is to provide a level of service that always exceeds your expectations, and we truly appreciate you have chosen OneGuard to cover your home’s vital systems for the past five years! Please know we are always here to help 24/7, 365 days a year if you ever need assistance. On behalf of the entire OneGuard team, thank you again for your continued business. We look forward to serving you for all your home warranty and home services needs. Warmest Regards, OneGuard Customer Relations"
"Thank you very much for taking the time to give OneGuard Home Warranties an “A” on Angie’s List. Our top priority is to provide a level of service that always exceeds your expectations, and we truly appreciate you have chosen OneGuard to cover your home’s vital systems. On behalf of the entire OneGuard team, thank you again for your business. We look forward to serving you for all your home warranty and home services needs. Warmest Regards, OneGuard Customer Relations"
"Thank you for the positive rating on Angie’s List. Please know our number one priority is to provide a level of service and coverage that always exceeds your expectations, and we sincerely regret that you did not renew due to the pricing. We truly value your past business and hope we may have the opportunity to service you again. Warmest Regards, OneGuard Customer Relations"
Licensing
State Contractor License Requirements
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