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Day & Night Air Conditioning Heating & Plumbing
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical for Home Addition or Remodel - Install,
About us
Day & Night is a full-service Air Conditioning, Heating & Plumbing company in Phoenix, AZ. We have earned an A+ rating with the Better Business Bureau & Torch Award for Ethics. Something we work very hard everyday to keep. We believe the main reason we've been in continuous operation since 1978, is because we treat our customers like family. If your air conditioner or plumbing system is in need of repair or service, give us a call to find out how a customer should be treated. We offer a best price guarantee and have multiple financing options. We offer both Senior Citizen & Military discount. Call for details, we are standing by!
Business highlights
Emergency services offered
47 years of experience
Services we offer
Air conditioning, duct, plumbing, replacement & installation. Sheet metal, sewer cleaning & gas line., softener repair, vent, water heater
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.81,399 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 3% | ||
| 1% | ||
| 1% |
Showing 1176-1200 of 1399 reviews
Jeffrey O.
Dec 2012
I obtained quotes from several vendors before reading the review for Day & Night Air Conditioning on Angie's List. I have an air conditioner outside and my heat is provided by my water heater. I have had the split system before. I like the idea that my air conditioner only runs during the summer and my heat from my water heater runs during the winter, unlike a heat pump that runs all year long.
Other vendors tried to talk me into replacing my system with a heat pump, but Day & Night said they'd look into a replacment system and would let me know what they could find. Marc was my salesman and said he'd email me with some information the next day, which he did. He gave me a couple options, both included a split system option like I prefer. I notified Marc the same day that I wanted to go ahead with the replacement and let him know which option I preferred. I chose the Trane Hydronic coil option with variable speed fan and wireless thermostat. Marc said he'd have an installation supervisor out to check things out the next week. The next week the install supervisor arrived and did a very thorough job of looking at my existing installation and determined there would have to be new electrical run for the new unit. Once done with the inspection, my install was scheduled for that week.
The install crew showed up promptly at 8am and began covering my tile and carpet with drops cloths, from the front door, all the way to the air handler in my closet. They went to work quickly dismantling my old air handler and a/c unit. Throughout the install, all of their technicians were courteous, provided helpful information along the way, and worked very hard the entire time they were here.
The install crew finished their work, cleaned up everything, reviewed the wireless remote with me, and discussed the performance of the unit with me while they completed their testing. Once they were completed with the install, they said to call immediately if I noticed any problem and that the office would contact me in a couple weeks to schedule a time for the sales rep and service technician to come out and perform testing of the system to ensure it's working properly and to collect payment. I had a new system installed and hadn't paid a dime so far.
Two weeks later, the sales rep and service technician made a visit. The service technician spent an hour and a half inspecting and testing the system to ensure everything worked properly. The sales rep collected his payment and off they went.
I should mention that if you haven't experienced a variable speed air handler, you should. It comes on and off slowly and operates so quietly that many times I can't even tell if it's on. That takes some getting used to, but is so nice. And the wireless thermostat has an app for my phone that allows me to operate all settings from my phone.
Also note, Day & Night does more than just a/c. They handle water softeners, plumbing, indoor air quality, etc. Check them out! They are an incredible company. Everyone I came in contact with understands the true meaning of customer service. I'm not the most demanding customer, but I know what I want and like. Day & Night handled everything like true professionals and everyone was focused on doing an exceptional job and making sure I was satisfied. Even though there was additional wiring required and some sealing of my cold air intake due to some work that had been left undone years ago, I was never charged a penny more than the quote I had originally been given. They even provided me with a new metal air filter to go in front of my existing electronic air cleaner and found replacement tabs for closing of the air cleaner grate. No additional cost.
You can shop around. I encourage you to do so. It will only make you appreciate Day & Night much more!
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Wow, thanks for writing such a detailed review of your experience. I'm so happy to read your words and to know that all the processes we put in place to create this kind of experience for the client is working. Everyone here at Day & Night is empowered to deliver this kind of service each and every time. We conduct ourselves to create repeat business and referrals. Thank you so very much. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
B W.
Dec 2012
Arrived on time, did the inspection, made a trip to purchase new faucet handles , applied same in an efficient and timely manner.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, We appreciate the good review of your experience with our company. Your description of us and saying that you would use us again is a great compliment, thank you. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Darryl Y.
Nov 2012
Went very well, no problems.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Thank you for taking the time to write a positive review. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Stuart B.
Nov 2012
I contacted the office via email to inform them of our Angie's List big deal purchase and to request information on how to proceed. The next morning I received a telephone call from the office and arranged an appointment for the same week. The plumber arrived promptly at the beginning of the three-hour window that I was given for the service appointment. The plumber, Jeff, was very friendly and professional. He explained exactly what services he would perform and took the time to show me the equipment and timer and explained it's operation. Jeff completed the work efficiently and quietly. He cleaned up the work area as he went along and left the hot water heater and sink areas cleaner than when he arrived. He tested the equipment and ensured that everything was working properly. He also explained what I should do if we will be away from the house for vacation to save money and energy while the house is empty, and also showed what to do if we will have guests in the house and therefore a higher demand for hot water. The entire job was completed within one hour. I was extremely pleased not only with the work, but with the professionalism and pleasant demeanor of our technician, Jeff. I highly recommend this company and will use them again whenever I need plumbing services!
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Thank you for taking the time to write a wonderful review. We appreciate the detailed comments and will recognize the technician at our next service meeting. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Wayne H.
Nov 2012
It took three trips but mit looks like the problem is solved,
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear customer, I am truly sorry that you had to call us to schedule after we received the part. Our policy says that a client should never have to call us, we call them. You should never have to "wonder" what is going on with the status of your parts order. Thank you for bringing this to my attention. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Cydney R.
Nov 2012
I?d used Day & Night before and had had a good experience, so I called them again. The scheduler was polite and professional, and said she?d have someone out between 11:30 and 2:00. Jeff quickly assessed the situation and determined that in a house as old as mine (without outside access to the main drain), they?d have to remove the toilet and get into it that way. Unfortunately he did not have the big drain machine needed for this job; another technician had it (Jeff had a smaller machine). He scheduled a visit by that technician for the following day, after his earlier appointments. Jason went right to work when he arrived and cleared the drain much faster than I expected. He wiped out and rinsed the tub when he was done. He honored the Big Deal I?d bought, even though it had expired the day before, because they?d been unable to do the work that day. Both Jeff and Jason were very knowledgeable and professional, and I?d be happy to work with either of them again. Thanks to everyone involved!
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear customer, Reading your words "I'd be happy to work with them again" is very gratifying and thank you for saying so. Ironically, our company meetings include the communication that if we practice our trade in a way that allows our clients to say that exact expression after our business with them then we have done our job correctly. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Sheralyn B.
Nov 2012
My 83yr old mother's AC went out during 110+degree weather. One AC company come out and gave her the bad news that the AC had to be replaced. She felt they were trying to upsell her and didn't feel comfortable with the representative. I checked on Angie's list and called Day and Night AC (at 9:30pm), which advertised a complimentary 2nd opinion estimate. They were extremely busy, but said they would be out the following afternoon. They arrived even earlier - 11am. After checking the system out, they concurred that a new unit was in order, however they would try something that might work. The cooling did operate, but only for a few hours. My mother called to advise them and they returned the next day to discuss pricing and payment options available. The rep was never pushy, and we felt he was EXTREMELY honest. After the deal was made (about $200 less), they told us installation would be within the week, but because of my mother's age and health they went ABOVE AND BEYOND. Day and Night actually ordered a crane to put in a temporary unit THAT SAME DAYuntil her unit arrived, with NO additional charges. SUPERIOR CUSTOMER SERVICE!!!!!!
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Thank you for posting such a nice review about your experience with our company. Our company culture allows us to be able to serve the client in a way as you just described. We understand the stress a person can experience trying to make a decision with the outside temperatures so high. You mentioned we installed a temporary a/c unit to give your mom some cooling while she waited for her new unit and didn't charge her for it. We do this because we care simply put. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Mark S.
Nov 2012
1st...I was impressed with how often that Day and Night responded to reviews; which is one of the reasons I chose this company. It demonstrated to me that customer service is important to the company.
2nd..The response time was super fast! I called to make and appointment on Thursday 11/15 and was able to get an appointment for Monday the 19th.
3rd and foremost... Erick our technician was absolutely fabulous! My husband and I moved to Phoenix in August from the mid-west, so we had a LOT of questions on the differences between the requirements in the mid-west versus the requirements in a desert climate. It was almost like "fate" that Erick was the technician sent to our house...since he also was from the mid-west (actually from an area about 25 miles from where we lived), he could relate to our questions and had the ability to explain the differences. He was so patient explaining everything and taking the extra time to show me what he was doing and how to address the concerns we have with the air quality in our home. His knowledge and skills are obviously a great asset to Day and Night, but his demonstration of customer service was above and beyond what I've experienced in the past when dealing with heating and air technicians. He listened to our concerns and was able to make suggestions /recommendations to address each of them - there was NO hard sell, no additional charges, etc. We are very impressed, with Day and Night and on Erick's recommendations we are having Day and Night come and do a plumbing inspection and a duct work inspection (which Erick arranged before he left, and again the response was terrific - I've already heard from the home office and have scheduled those appointments).
Erick...Thank you for your time yesterday...and I'm sorry that the 49'rs whooped up on the Bears.....
2nd..The response time was super fast! I called to make and appointment on Thursday 11/15 and was able to get an appointment for Monday the 19th.
3rd and foremost... Erick our technician was absolutely fabulous! My husband and I moved to Phoenix in August from the mid-west, so we had a LOT of questions on the differences between the requirements in the mid-west versus the requirements in a desert climate. It was almost like "fate" that Erick was the technician sent to our house...since he also was from the mid-west (actually from an area about 25 miles from where we lived), he could relate to our questions and had the ability to explain the differences. He was so patient explaining everything and taking the extra time to show me what he was doing and how to address the concerns we have with the air quality in our home. His knowledge and skills are obviously a great asset to Day and Night, but his demonstration of customer service was above and beyond what I've experienced in the past when dealing with heating and air technicians. He listened to our concerns and was able to make suggestions /recommendations to address each of them - there was NO hard sell, no additional charges, etc. We are very impressed, with Day and Night and on Erick's recommendations we are having Day and Night come and do a plumbing inspection and a duct work inspection (which Erick arranged before he left, and again the response was terrific - I've already heard from the home office and have scheduled those appointments).
Erick...Thank you for your time yesterday...and I'm sorry that the 49'rs whooped up on the Bears.....
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Thank you for taking the time to write such a positive review about your experience with our company. It is always heart warming to read about a client so happy that you mention our technician by name. You mentioned that Eric listened and explained things very well and you didn't feel any pressure to purchase anything. Both Eric and I got a nice chuckle from your football comment as we read the review together. Welcome to the Day & Night family! Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Kyle C.
Nov 2012
No issues with the work.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Thank you for taking the time to write a nice review. We are happy that you are pleased but would love the opportunity to know how we can earn an all A rating with you next time. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Sandra M.
Nov 2012
See above.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Thank you for taking the time to write a nice review about your experience with our company. You mentioned we were very helpful and that the price was exactly as quoted and that is because our company culture is committed to doing exactly as promised and nothing less. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Kate M.
Nov 2012
Purchased a second "big deal" from this company because my first experience with them was so good. Jason J. came out and did the installation in my second bath. Very efficient, professional and pleasant. Like their nice company shirts. I'm very pleased with the job and the company.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Customer thank you for saying that we were efficient, professional and pleasant. It says that you had such a good experience before with us that you called again and we can think of no greater compliment. Thank you for mentioning Jason our plumber by name, he appreciates the feed back. We are happy you took the time to write a great review. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
William H.
Nov 2012
Very professional and answered lots of questions. A/C works fine now.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Thank you for your positive review about our company. You mention that we answered lots of questions and thank you for saying that because our team here is committed to providing the very best communication to our clients. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Joseph K.
Nov 2012
The service went well.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Thank you for taking the time to write a positive review about your experience. We are always striving to earn all "A"s from the clients so let us know what we could have done better so that we can improve ourselves. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Tracy S.
Nov 2012
After purchasing my Deal, I immediately called Day & Night Air Conditioning Heating and Plumbing to schedule the work and I was connected with a friendly and helpful receptionist. Although the earliest they could get someone out to do the work was 3 weeks later, I was reminded that the time needed to inspect, clean and tune-up 4 furnaces and 1 split heat pump would take awhile. The technician, CJ, arrived on time after calling 30 minutes prior to arrival. He was professional and extremely thorough. He explained the scope of work he intended and afterward reviewed his findings on a report. He educated me on the motor capacitor ratings and report readings which really helped me to understand how aging capacitors require more electricity, reducing the efficiency the furnaces, and cost me more money. With a copy of the report to compare with future inspections, I will be able to keep track of the capacitor degradation over time and decide when to replace. I never felt pressured to purchase a maintenance plan or to authorize any of the suggested work. I have used Day & Night before and I would use them again. I will be making a follow-up appointment to remove and chemically clean a very dirty indoor coil CJ discovered on the split heat pump.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, I am so glad to hear that you are happy with our services. I am especially proud of our technician, CJ because he took the time to educate you and offer his advice based on what's best for you the client. You mentioned that you never felt any pressure to purchase anything and I think that's a great compliment to CJ. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
LINDA G.
Oct 2012
All in all it was a great experience. I feel like I really got my money's worth and the service guy was prompt and friendly.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, We appreciate you taking the time to write about the positive experience you had with our company. We are always striving to provide a great experience for our clients. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
David M.
Oct 2012
Everything went well.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Thank you for using our services and we are glad to know that everything went well. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Rosario T.
Oct 2012
I had a leak from the back of my fridge. Day & Night came out and told me it was a simple repair and suggested that I buy a steel hose to replace the plastic one I currently had. I appreciated their service and suggestion as they saved me money when they could have been dishonest and charged me inflated rates as is customary with service calls. The technician was super friendly and on time and was in and out within 10 minutes. I will use them again and recommend them highly! A++++
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, I thank you for taking the time to write such a nice review. You mentioned that we helped save you money and that you felt we were honest with our charges (you expected differently) Let me say that at Day & Night we have a culture of creating long lasting client relationships and we cannot accomplish that by gouging. Thank you for your business. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Julie L.
Oct 2012
This is a first class company and would do business with them again.
Response from Day & Night Air Conditioning Heating & Plumbing
"Member, Thank you for using words like "Fantastic" and "First Class" we do so very much appreciate it. Welcome to the Day & Night family! Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Carol M.
Oct 2012
The representative arrived during the time given. He was very professional and polite. He explained in detail what he was going to do and showed me results as he went along. He did a very thorough job and when he was done he made his recommendations.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Your investment in our Duct Test is one of the best values we have going here. When you determine the amount and cause of duct leakage in your home it can be very eye opening. Once the solution is determined, you can proceed to improve your efficiency, health and dust control in your home. Most don't realize this but if your ducts are leaking, you are most likely breathing nasty unhealthy attic dust throughout your home. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Elisabeth K.
Oct 2012
Employee Randy misdiagnosed reason for backup; boss Jason returned later to check, clean out the drains and also installed a hose bib.
Very satisfied with Jason, he was prompt, courteous and competent.
Very satisfied with Jason, he was prompt, courteous and competent.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Thank you for taking the time to write a review, I apologize that we didn't get the problem fixed the first time. We quickly sent our plumbing manager Jason back out to fix the problem at no charge. We always honor our warranties quickly and happily and it sounds as if Jason did just that. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
MARILYN T.
Oct 2012
They arrived on time, did what they said they would and completed the job satisfactory.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, We appreciate the positive review, and thank you for taking the time. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Carol M.
Oct 2012
Recently we had our air conditioning units inspected from a promotion at a large home supply box store. Two service technicians came and did the inspection on October 3rd 2011. The told me I may need a new contacter and should also add some special additive to the refrigerant to make the unit last longer. As we had had no trouble with the unit I told the fellow I would research company on Angie's List before committing to the work or a service contract. Jump forward to the 10 days and we come home to find the house warm.
Fortunately it was not a very hot day as it was a Saturday and we decided to call someone on Monday. I called Day and Night Monday morning and they scheduled a service technician for that afternoon. Our service technician Ron Stevens arrived about 3pm and did a cursory inside inspection and then we went out to the condenser outside. He lifted the lid and immediately spotted a corroded wire. He took great lengths to let me know what things did and how things worked. The repair took a few minutes and he inspected the contacter which he said was normal. He did a few routine tests and told me everything was in good condition for a 14 year old unit.
Ron was as friendly, knowledgeable and considerate as I could have asked for. We were so taken by his professionalism we singed a service contract. It certainly helped that Day and Nights rating on Angies List is second to none.
A big shout out to Ron, Day and Night and Angies List.
Fortunately it was not a very hot day as it was a Saturday and we decided to call someone on Monday. I called Day and Night Monday morning and they scheduled a service technician for that afternoon. Our service technician Ron Stevens arrived about 3pm and did a cursory inside inspection and then we went out to the condenser outside. He lifted the lid and immediately spotted a corroded wire. He took great lengths to let me know what things did and how things worked. The repair took a few minutes and he inspected the contacter which he said was normal. He did a few routine tests and told me everything was in good condition for a 14 year old unit.
Ron was as friendly, knowledgeable and considerate as I could have asked for. We were so taken by his professionalism we singed a service contract. It certainly helped that Day and Nights rating on Angies List is second to none.
A big shout out to Ron, Day and Night and Angies List.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, We are very appreciative that you took the time to write such a nice review about your experience company. You were wise to spend some time researching your choice of A/C repair companies before making your decision. I see that our technician found some corroded wires that may have been missed by the previous company and he was able to repair them very quickly. I am glad to welcome you to our family. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Veronica A.
Oct 2012
I utilized the services of Day & Night 2x in the last two weeks. Once for AC and the other for plumbing. Both times they did an outstanding job. Their response time is FAST. For the AC repair, they were at my house within 15 minutes. For the plumbing issue, they responded within 30 minutes. They handled both jobs professionally and I was VERY satisfied with their work. I'm so happy with their services I'm questioning why I even need a home warranty because Day & Night has done a far better job than every company the home warranty service has dispatched. I'm very happy and will continue to utilize them for future needs. THANK YOU ANGIE'S LIST!!! My experience with Day & NIght has definitely resulted in a positive return on my investment in the Angie's List service!
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, We are very thankful that you took the time to share with the Angie's List community the experience you had with our company. We take great pride in having a great team here that is dedicated to making clients happy and doing the right thing. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Gregory B.
Oct 2012
It worked out really good. I was very happy with their service.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, We appreciate the good review and especially the five A rating! Jeff Martin, owner of Day and Night Air Conditioning, Heating and Plumbing."
Thomas G.
Oct 2012
They did a very good job. I have used them in the past and their service is always very good.
Response from Day & Night Air Conditioning Heating & Plumbing
"Dear Member, Thank you for taking the time to write a nice review about your experiences with our company and thank you also for your continued business. We won't ever let you down. Jeff Martin, owner of Day and Night Air Conditioning, Heating & Plumbing."
Licensing
State Contractor License Requirements
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FAQ
Day & Night Air Conditioning Heating & Plumbing is currently rated 4.8 overall out of 5.
Day & Night Air Conditioning Heating & Plumbing accepts the following forms of payment: CreditCard
Yes, Day & Night Air Conditioning Heating & Plumbing offers free project estimates.
No, Day & Night Air Conditioning Heating & Plumbing does not offer eco-friendly accreditations.
No, Day & Night Air Conditioning Heating & Plumbing does not offer a senior discount.
Yes, Day & Night Air Conditioning Heating & Plumbing offers emergency services.
No, Day & Night Air Conditioning Heating & Plumbing does not offer warranties.