DaBella - Phoenix

First, the sales person was very persistent and overly pushy to get us to sign a contract for the roof, which after 3 hours we did. Second, we signed a contract indicating DaBella could decide when to do the job. I received a call out of nowhere a month later from a woman, who did not identify herself, asking me, "Were the materials delivered?" What? Who are you? What materials? I asked if she was from DaBella and she said no, she was the contractor doing the roof and wanted to start the next day. The materials had not been delivered and it took another week for the job to start. The subcontractor lead spoke English but when he wasn't there no one else did. He said the job would take 3 days. After 5 days the job was not done even though there were people working every day. I called a person from DaBella who had left me his card the day we signed the contract to find out what was going on. He gave me a name and phone number to contact who he said was the local office manager. I called that number several times and waited on hold for almost an hour and didn't get anyone to answer. Subsequent calls were either unanswered or picked up by a DaBella office in another state. They took a message and said someone in my home city would call. A week later the same thing and still no one from my city office ever called. During the construction time the only person who was ever any kind of help was the woman who had first contacted me representing the subcontractor. Even then the answers she gave me rarely turned out to be correct. I didn't blame her because she was only telling me what she had been told. The roof was finally finished after 7 days but there was still debris and left over supplies in the front and back yard for 2 more weeks. A hole had been made in the large aluminum patio cover when debris was dropped on it. That was fixed to our satisfaction. Overall I would NOT recommend this company in Phoenix, AZ. Considering all of the frustration and hassle I am not even sure the tile roof was done properly. There is a 10 year warranty on the materials and DaBella backs up the work for 2 years, so we'll see.

Shayla helped us with our roof planning and helped us with prices and had very good customer service was very respectful and friendly told me all the problems with my roof and got me very good prices and other things.

Steve was excellent, gave a detailed explanation of the project and went into great detail of options and results. The company seems very capable and responsible. They are defiantly in contention for our business.

Carla, Gibson was great with the presentation and great at explaining the process and showing samples. i would recommend her to all my friends

Jersey Mike was very informative about our roof and what is the best for us. He is very friendly and easily became part of our family. I would recommend him to all my friends and family.

My project manager is Deon. He is very professional in demeanor and presentation. He worked very well with my wife and I and we look forward to receiving our windows in the upcoming month. Highly recommend dealing with Deon.

• DaBella installs GAF shingles and roofing systems which are great, do you self a favor and go the GAF website to hire a different company to install them. I am sure you will have less headaches. I used bullet points to keep this review as short as possible. • Don’t but too much stock in the sales pitch, the decking they bring is not what they show you and the amount of venting you get is what is minimally required based on what the installers decide. No engineer will come to your house. • There will no communication on their part, we received a discount for being flexible with our install date. Material was delivered with no notice and put on our roof. 2 weeks later they came into install it, again no notice even after we reached out to ask. We told they would let us know the day before, that didn’t happen. • We had an issue with the facia that needed to be looked at before they finished and after talking to the customer service department who was happy to send the message a long, and call the local rep. I had to be almost irate before I could get them to come look at what had gone wrong. They did come out to see it and finally agreed it needed to be fixed. • The roofers who come to install the roof don’t work for DaBella they are subcontractors. We purchased a lot of decking so the soft spots in our roof could be repaired properly. The roof was originally from the 70’s and we knew it needed it. We had to get the general manager out again to get them to replace the decking that was soft, they only wanted to replace the sheets that were extremely bad. • They are good at telling you what they think you want to hear. I was promised two gift cards for dinner on two different occasions. Not that I want them just another example of they don’t’ do what they say. • When they came to get the final check at the end of July there are still a couple of items that need to get done so they took our money and opened a service ticket to get the minor things complete. A week later they said they had to order the pipe boots and it would be 30 days. Here we are past the 30 days and I was just told today the never put the service ticket in and they just ordered them.

To be honest I forgot that I scheduled a consultation. Alejandro came out and showed us the products and let us know how it worked and financing options we had. Unfortunately we didn’t have the funds for the deposit so we couldn’t do it but we will be back and do it later on.

Absolute garbage, the windows and doors they install are already in a THICK frame and end up making all your windows and doors smaller. the salesmen tell you everything is made in house and they stand by their product and even offer a double lifetime warranty but when you have an issue its a circle of we dont cover that, we can give you a number to reach out to but the labor isnt covered. The back sliding door is on plastic tracks and you can see it move up and down when you open and close the door. This is the second issue I have had with the same door and the first time they to came out and looked at the door and the rep said it was broken and they would send someone to repair it, I got a call the next day stating that the rep claimed the dogs ran into the door and it was broken because of my dogs and tried to deny coverage of the cheap thin plastic roller that it sits on. This company will lie to your face and promise you everything is taken care of and rave about the warranty and you wont have to worry about anything. Yet here I am making payments on a broken screen door after being denied a second time from them. they also offer a discount on services for a 5 star review on all the main webpages people look so dont believe all the 5*s out there, those are just digital coupons

My husband and I had been looking for a quality window replacement company and we have had several vendors come out, but it just wasn't the right fit until we met with Jakob and Chandler from Dabella. They were knowledgeable and professional and we knew we would be happy to do business with Dabella.

Not good - long story.. make it short - they estimate $18,600!!! ( dimensional shingles) just to replace my 3 tab roof ( my house is 1,300 sf).. Plus before to set up an the customer representative asked me if I’m single or I’m married? How many people own my house? Excuse me- it’s not related to my project and honestly it’s not of your business…. Weird experience ever! … Anyway- stay away from this company! Waist of time and big joke!

Zoi Colter was Great and she was patient and answering all of our questions! She educated us and made the whole experience understanding and not pressured to rush through the planning process. She has a very pleasant demeanor and a pleasure to work with. She is our Dabella representative for our future projects.

Shawn Casey was amazing to work with through the whole process, assisting and updating during COVID slow-down and reduction in production. Company so supportive, installers so professional, courteous, and efficient. DeBella addressed all concerns promptly! Five STARS!!! Recommend them and their products to everyone!!! Fair pricing, too! Shawn Casey, thanks for helping me understand and compare the quality of the window technologies, and bringing it all to fruition in my Mesa, AZ area home.

I would like to thank Shawn C for coming out and giving us a quote for replacing our asphalt shingle roof. He was professional and very knowledgeable about roofing options. I appreciate that he was very respectful of my request to communicate via email or text as I work nights. He was prompt for the appointment. He showed me lots of different samples and options. I appreciate his time and attention. The quote was out of our budget for this project, but we may consider DaBella for future projects.

Our salesman was genuine. Tanner was courteous and polite and helpful. We enjoyed our visit with Tanner, so much that we purchased windows that day. If you are looking for replacement windows we would recommend Tanner!!

Carly and Shawn are very professional and personable. While the process was time consuming, the quote was worth the time invested. Look forward to the actual install and continued relationship with DaBella. Excellent product.

I was referred to DaBella as a company that could replace a roof with metal sheet roofing. When I talked to them however, they don't do metal roofs. Since then, I have been besieged with text messages, phone calls and emails from them. Please stop!

My salesman, Steven Carlson, was incredibly informative. He provided a thorough educational session on what appears to be a fantastic, locally made product. We will not only conserve energy, increase the value of our home and be SAFER, we will have a fantastic Doggie Door of the same quality! Steven was able to secure a financing and deferred payment deal that works beautifully with our budget. The warranty extends to another buyer if I sell my home (which I’m NOT) but that was important to me. Although the CoVid19 Pandemic created an installation delay, Steven and the DaBella office have remained in touch. Our windows will be installed in the next couple of weeks and we are Sooo excited! We will revisit our review and include photos when the job is completed!

Super sales person Steve Carlson has taken care of all our questions and needs to this point prior to our installation we are pleased. and excited waiting for our new windows so glad we chose Da. Bella

I think Austin was a great person, friendly outgoing. Explained everything just a great person.He should be a trainer for other reps in your company

It is with complete sadness and a heavy heart that I write this review I am not one to trash talk someone or a company but I am at Uter disbelief at the poor craftsmanship and work performed on my home by the DaBella roofing,Sideing and windows I was sold on a look in a quality product I have no complaints about the GAF product my complaint is strictly with the DaBella and with the service that they provided and performed on my home I was told it would take two days to put a roof on my basic ranch style house it took them five days To complete,I expressed my concerns which fell on deaf ears I am now leftHaving to pay for my AC to be put back in place it was not removed but knocked off balance and air duct was damaged my drip edges have Jagged cuts and do not line up properly I am overly disappointed with the curb appeal of my home I would like to think If this was the president and owner of the DaBella’s home would he or she approve of the same roof and quality I got? I now have to live with and look at a very costly mistake with hiring DaBella roofing siding and windows company..

I bought windows and a door for my house with the "double lifetime guarantee"and after they installed everything they left hardware around the house, didn't put any of the blinds back up. no curtains, NOTHING. they just put in the windows and said goodbye. after the first day I noticed the screen door was incredibly hard to open so I called a tech out to look at it, it took 2 weeks to get a call back and another 2 weeks to someone out. they said it was damaged at the factory and a replacement would be sent out. I finally got a call about 2 weeks later and they told me it wasn't covered because my dogs caused the damage. they came into my house, lied to my face about it being covered, them blamed my dogs who haven't even touched the door so they didn't have to pay fir a new screen door that they installed broken. if I could I would have them install my old windows again and never bother with them again. stay far away from them at all costs. they will try incredibly high pressure sales and blame something unrelated when the smallest problems arise. If I could rate at zero starts I would.

DaBella reached out immediately and we have hired them for the work. It's worked out well so far with the sales process and we'll see how the rest goes.

Gannon came out to visit me and was very professional. He showed me a great quality roof at a fair price. I require to make my decisions, but Dabella will be on my list to call back when I am readh to move forward

Super great service friendly sale rep ( Troy ) Help with pricing and payment plan.