DaBella - Phoenix

With Angi since April 2018

Quality Begins at Home. We are the premiere home improvement company, with service and products that will keep you happy for years to come. Our customers receive unmatched warranties and exclusive products. We offer exclusive roofing, siding and window systems that are manufactured in America and installed by factory-trained installers, delivering the best possible result every time. DaBella Baths is our exclusive bath division, specializing in tub and shower conversions, bathtub replacement, walk-in showers and walk-in tubs. If you want to work with a contractor who is passionate about service, committed to quality and determined to delight you, then DaBella is for you! We’re ready to turn your dreams into a beautiful reality.

Awards and Badges

Angi Certified

Images

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Amenities

Free Estimates
Yes
Warranties
Yes
Eco-Friendly Accreditations
No
Licensed
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.2

(42) Verified Reviews

Ratings Distribution

5

32

4

2

3

1

2

0

1

7

Rating Details

Price
4.0
Professionalism
4.2
Punctuality
4.3
Quality
4.5
Responsiveness
4.2

Read reviews by category

roofing (28)window replacement (19)door installation (2)
Showing 1-25 of 42 reviews
Gerry B.
3.0
05/02/2023
First, the sales person was very persistent and overly pushy to get us to sign a contract for the roof, which after 3 hours we did. Second, we signed a contract indicating DaBella could decide when to do the job. I received a call out of nowhere a month later from a woman, who did not identify herself, asking me, "Were the materials delivered?" What? Who are you? What materials? I asked if she was from DaBella and she said no, she was the contractor doing the roof and wanted to start the next day. The materials had not been delivered and it took another week for the job to start. The subcontractor lead spoke English but when he wasn't there no one else did. He said the job would take 3 days. After 5 days the job was not done even though there were people working every day. I called a person from DaBella who had left me his card the day we signed the contract to find out what was going on. He gave me a name and phone number to contact who he said was the local office manager. I called that number several times and waited on hold for almost an hour and didn't get anyone to answer. Subsequent calls were either unanswered or picked up by a DaBella office in another state. They took a message and said someone in my home city would call. A week later the same thing and still no one from my city office ever called. During the construction time the only person who was ever any kind of help was the woman who had first contacted me representing the subcontractor. Even then the answers she gave me rarely turned out to be correct. I didn't blame her because she was only telling me what she had been told. The roof was finally finished after 7 days but there was still debris and left over supplies in the front and back yard for 2 more weeks. A hole had been made in the large aluminum patio cover when debris was dropped on it. That was fixed to our satisfaction. Overall I would NOT recommend this company in Phoenix, AZ. Considering all of the frustration and hassle I am not even sure the tile roof was done properly. There is a 10 year warranty on the materials and DaBella backs up the work for 2 years, so we'll see.
Description of Work
New underlayment and fixing gaps in tile. Replace some broken tiles.
Category
roofing
Cost
$26,000
Lynette M.
5.0
02/25/2023
Shayla helped us with our roof planning and helped us with prices and had very good customer service was very respectful and friendly told me all the problems with my roof and got me very good prices and other things.
Description of Work
I needed work done with my roof.
Category
roofing
Hire Again?
Yes
arthur nicholas M.
5.0
12/08/2022
Steve was excellent, gave a detailed explanation of the project and went into great detail of options and results. The company seems very capable and responsible. They are defiantly in contention for our business.
Description of Work
Roof replaced
Category
roofing
Hire Again?
Yes
Barbara F.
4.0
12/06/2022
Carla, Gibson was great with the presentation and great at explaining the process and showing samples. i would recommend her to all my friends
Description of Work
bathroom remodel
Category
roofing
Cost
$20,000
Hire Again?
Yes
Joanie H.
5.0
12/06/2022
Jersey Mike was very informative about our roof and what is the best for us. He is very friendly and easily became part of our family. I would recommend him to all my friends and family.
Description of Work
Had a leak need a roof!
Category
roofing
Cost
$20,000
Hire Again?
Yes
Anne D.
5.0
11/04/2022
My project manager is Deon. He is very professional in demeanor and presentation. He worked very well with my wife and I and we look forward to receiving our windows in the upcoming month. Highly recommend dealing with Deon.
Description of Work
Window Replacement
Category
roofing, replacement windows
Hire Again?
Yes
Ann P.
1.0
08/30/2022
• DaBella installs GAF shingles and roofing systems which are great, do you self a favor and go the GAF website to hire a different company to install them. I am sure you will have less headaches. I used bullet points to keep this review as short as possible. • Don’t but too much stock in the sales pitch, the decking they bring is not what they show you and the amount of venting you get is what is minimally required based on what the installers decide. No engineer will come to your house. • There will no communication on their part, we received a discount for being flexible with our install date. Material was delivered with no notice and put on our roof. 2 weeks later they came into install it, again no notice even after we reached out to ask. We told they would let us know the day before, that didn’t happen. • We had an issue with the facia that needed to be looked at before they finished and after talking to the customer service department who was happy to send the message a long, and call the local rep. I had to be almost irate before I could get them to come look at what had gone wrong. They did come out to see it and finally agreed it needed to be fixed. • The roofers who come to install the roof don’t work for DaBella they are subcontractors. We purchased a lot of decking so the soft spots in our roof could be repaired properly. The roof was originally from the 70’s and we knew it needed it. We had to get the general manager out again to get them to replace the decking that was soft, they only wanted to replace the sheets that were extremely bad. • They are good at telling you what they think you want to hear. I was promised two gift cards for dinner on two different occasions. Not that I want them just another example of they don’t’ do what they say. • When they came to get the final check at the end of July there are still a couple of items that need to get done so they took our money and opened a service ticket to get the minor things complete. A week later they said they had to order the pipe boots and it would be 30 days. Here we are past the 30 days and I was just told today the never put the service ticket in and they just ordered them.
Description of Work
new roof installed and some decking replaced
Category
roofing
Nadia C.
5.0
06/04/2022
To be honest I forgot that I scheduled a consultation. Alejandro came out and showed us the products and let us know how it worked and financing options we had. Unfortunately we didn’t have the funds for the deposit so we couldn’t do it but we will be back and do it later on.
Description of Work
Windows replaced
Category
replacement windows
Cost
$14,000
Hire Again?
Yes
Kyle M.
1.0
01/06/2022
Absolute garbage, the windows and doors they install are already in a THICK frame and end up making all your windows and doors smaller. the salesmen tell you everything is made in house and they stand by their product and even offer a double lifetime warranty but when you have an issue its a circle of we dont cover that, we can give you a number to reach out to but the labor isnt covered. The back sliding door is on plastic tracks and you can see it move up and down when you open and close the door. This is the second issue I have had with the same door and the first time they to came out and looked at the door and the rep said it was broken and they would send someone to repair it, I got a call the next day stating that the rep claimed the dogs ran into the door and it was broken because of my dogs and tried to deny coverage of the cheap thin plastic roller that it sits on. This company will lie to your face and promise you everything is taken care of and rave about the warranty and you wont have to worry about anything. Yet here I am making payments on a broken screen door after being denied a second time from them. they also offer a discount on services for a 5 star review on all the main webpages people look so dont believe all the 5*s out there, those are just digital coupons
Description of Work
Windows and Sliding glass door
Category
replacement windows, doors
Cost
$13,500
Alisha R.
5.0
12/21/2021
My husband and I had been looking for a quality window replacement company and we have had several vendors come out, but it just wasn't the right fit until we met with Jakob and Chandler from Dabella. They were knowledgeable and professional and we knew we would be happy to do business with Dabella.
Description of Work
Window Replacement
Category
roofing, replacement windows
Hire Again?
Yes
El G.
1.0
05/29/2021
Not good - long story.. make it short - they estimate $18,600!!! ( dimensional shingles) just to replace my 3 tab roof ( my house is 1,300 sf).. Plus before to set up an the customer representative asked me if I’m single or I’m married? How many people own my house? Excuse me- it’s not related to my project and honestly it’s not of your business…. Weird experience ever! … Anyway- stay away from this company! Waist of time and big joke!
Description of Work
Roof replacement
Category
roofing
Cost
$19,000
Jocelyn P.
5.0
05/01/2021
Zoi Colter was Great and she was patient and answering all of our questions! She educated us and made the whole experience understanding and not pressured to rush through the planning process. She has a very pleasant demeanor and a pleasure to work with. She is our Dabella representative for our future projects.
Description of Work
We are getting windows done
Category
replacement windows
Cost
$5,500
Hire Again?
Yes
Kitty P.
5.0
02/28/2021
Shawn Casey was amazing to work with through the whole process, assisting and updating during COVID slow-down and reduction in production. Company so supportive, installers so professional, courteous, and efficient. DeBella addressed all concerns promptly! Five STARS!!! Recommend them and their products to everyone!!! Fair pricing, too! Shawn Casey, thanks for helping me understand and compare the quality of the window technologies, and bringing it all to fruition in my Mesa, AZ area home.
Description of Work
They installed 18 beautiful triple-pane windows, and two beautiful sliding glass doors last week. I love them so much! My house is so quiet and so warm with great views outside, without glare, while keeping crisp colors.
Category
replacement windows, doors
Cost
$49,000
Hire Again?
Yes

Service Provider Response

Hello! Thank you for your positive feedback on Shawn. Enjoy your day!
Dana D.
5.0
01/09/2021
I would like to thank Shawn C for coming out and giving us a quote for replacing our asphalt shingle roof. He was professional and very knowledgeable about roofing options. I appreciate that he was very respectful of my request to communicate via email or text as I work nights. He was prompt for the appointment. He showed me lots of different samples and options. I appreciate his time and attention. The quote was out of our budget for this project, but we may consider DaBella for future projects.
Description of Work
Asphalt Shingle Roof Replacement
Category
roofing
Cost
$27,000
Hire Again?
Yes

Service Provider Response

Hello [Member Name Removed]! Thank you for your positive review. We are so pleased that you received a good, detailed service with Shawn. We appreciate you choosing DaBella and hope to work with you in the future. Have a great day!
Gretchen A.
5.0
12/14/2020
Our salesman was genuine. Tanner was courteous and polite and helpful. We enjoyed our visit with Tanner, so much that we purchased windows that day. If you are looking for replacement windows we would recommend Tanner!!
Description of Work
Replacement windows
Category
roofing, replacement windows
Cost
$6,000
Hire Again?
Yes

Service Provider Response

Greetings! We are pleased to hear that you enjoyed your experience with Tanner. Thank you for choosing DaBella and we appreciate the recommendation!
Barb K.
5.0
12/05/2020
Carly and Shawn are very professional and personable. While the process was time consuming, the quote was worth the time invested. Look forward to the actual install and continued relationship with DaBella. Excellent product.
Description of Work
Roofing and Windows
Category
roofing, replacement windows
Cost
$16,000
Hire Again?
Yes

Service Provider Response

Greetings [Member Name Removed]! Thank you for sharing your experience with Carly and Shawn. We look forward to getting started on your project!
Kimberly M.
1.0
11/13/2020
I was referred to DaBella as a company that could replace a roof with metal sheet roofing. When I talked to them however, they don't do metal roofs. Since then, I have been besieged with text messages, phone calls and emails from them. Please stop!
Description of Work
Replace metal roof
Category
roofing

Service Provider Response

Hi there. We are sorry to hear that we were not the right fit for your project. Your number has been added to our Do Not Call list so you will not receive anything more from us. We apologize for the inconvenience and wish you the best of luck in your future home improvement projects. Take Care!
Suzanne R.
5.0
11/01/2020
My salesman, Steven Carlson, was incredibly informative. He provided a thorough educational session on what appears to be a fantastic, locally made product. We will not only conserve energy, increase the value of our home and be SAFER, we will have a fantastic Doggie Door of the same quality! Steven was able to secure a financing and deferred payment deal that works beautifully with our budget. The warranty extends to another buyer if I sell my home (which I’m NOT) but that was important to me. Although the CoVid19 Pandemic created an installation delay, Steven and the DaBella office have remained in touch. Our windows will be installed in the next couple of weeks and we are Sooo excited! We will revisit our review and include photos when the job is completed!
Description of Work
While home window replacement
Category
replacement windows
Hire Again?
Yes

Service Provider Response

Hi there! We really appreciate you taking the time to write this thoughtful and positive review about your experience working with Steven and DaBella. During the pandemic we have strived to offer our same level of excellent customer service and workmanship, and thank you for working with us through that. We can't wait until you see the finished product. Take care.
Doug H.
5.0
10/30/2020
Super sales person Steve Carlson has taken care of all our questions and needs to this point prior to our installation we are pleased. and excited waiting for our new windows so glad we chose Da. Bella
Description of Work
New windows
Category
roofing
Hire Again?
Yes

Service Provider Response

Thanks so much for this great review about your experience working with Steve and DaBella!
Raymond V.
5.0
08/28/2020
I think Austin was a great person, friendly outgoing. Explained everything just a great person.He should be a trainer for other reps in your company
Description of Work
Roof underlayment
Category
roofing
Hire Again?
Yes

Service Provider Response

Thanks for the positive feedback. All of our reps are trained to provide exceptional and friendly service, and we're so happy you had such a god experience with Austin!
Aaron U.
1.0
04/08/2020
It is with complete sadness and a heavy heart that I write this review I am not one to trash talk someone or a company but I am at Uter disbelief at the poor craftsmanship and work performed on my home by the DaBella roofing,Sideing and windows I was sold on a look in a quality product I have no complaints about the GAF product my complaint is strictly with the DaBella and with the service that they provided and performed on my home I was told it would take two days to put a roof on my basic ranch style house it took them five days To complete,I expressed my concerns which fell on deaf ears I am now leftHaving to pay for my AC to be put back in place it was not removed but knocked off balance and air duct was damaged my drip edges have Jagged cuts and do not line up properly I am overly disappointed with the curb appeal of my home I would like to think If this was the president and owner of the DaBella’s home would he or she approve of the same roof and quality I got? I now have to live with and look at a very costly mistake with hiring DaBella roofing siding and windows company..
Description of Work
Complete roof
Category
roofing
Cost
$16,000

Service Provider Response

Hello [Member Name Removed]. Our Office Manager will be giving you a call shortly to gather more information. Thank you
Kyle M.
1.0
02/14/2020
I bought windows and a door for my house with the "double lifetime guarantee"and after they installed everything they left hardware around the house, didn't put any of the blinds back up. no curtains, NOTHING. they just put in the windows and said goodbye. after the first day I noticed the screen door was incredibly hard to open so I called a tech out to look at it, it took 2 weeks to get a call back and another 2 weeks to someone out. they said it was damaged at the factory and a replacement would be sent out. I finally got a call about 2 weeks later and they told me it wasn't covered because my dogs caused the damage. they came into my house, lied to my face about it being covered, them blamed my dogs who haven't even touched the door so they didn't have to pay fir a new screen door that they installed broken. if I could I would have them install my old windows again and never bother with them again. stay far away from them at all costs. they will try incredibly high pressure sales and blame something unrelated when the smallest problems arise. If I could rate at zero starts I would.
Description of Work
Nice windows but ZERO customer service and the techs have no problem lying to your face
Category
replacement windows
Cost
$16,000
Lucia G.
5.0
11/14/2019
DaBella reached out immediately and we have hired them for the work. It's worked out well so far with the sales process and we'll see how the rest goes.
Description of Work
Replace all windows in 1995 duplex.
Category
replacement windows
Hire Again?
Yes

Service Provider Response

Feel free to check back in when the work is done too! Thank you for the review and we'll see you soon.
Syliva M.
5.0
08/15/2019
Gannon came out to visit me and was very professional. He showed me a great quality roof at a fair price. I require to make my decisions, but Dabella will be on my list to call back when I am readh to move forward
Description of Work
Roof Replacement
Category
roofing
Hire Again?
Yes

Service Provider Response

We'll be right here ready for you. Thank you!
Lila C.
5.0
08/15/2019
Super great service friendly sale rep ( Troy ) Help with pricing and payment plan.
Description of Work
All Windows
Category
replacement windows
Cost
$8,000
Hire Again?
Yes

Service Provider Response

That's what we do! Thank you for the recommendation, [Member Name Removed].

Phone

Address

11225 N 28th Dr

Phoenix, AZ 85029

Monday
8:00 AM - 9:00 PM
Tuesday
8:00 AM - 9:00 PM
Wednesday
8:00 AM - 9:00 PM
Thursday
8:00 AM - 9:00 PM
Friday
8:00 AM - 9:00 PM
Saturday
10:00 AM - 5:00 PM

Website

https://dabella.us/location/phoenix/

Service Categories

Other Information

Services offered

Roofing, Windows, Bath and Shower Replacement, Tub to Shower Conversion, Walk-in Tubs, Sliding Glass Doors, Garage Doors.

Payment options

Visa
MasterCard
American Express
Discover
Check
Financing

FAQ

DaBella - Phoenix is currently rated 4.2 overall out of 5.

DaBella - Phoenix is open:

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 10:00 AM - 5:00 PM

DaBella - Phoenix accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, Financing

Yes, DaBella - Phoenix offers free project estimates.

No, DaBella - Phoenix does not offer eco-friendly accreditations.

Yes, DaBella - Phoenix offers warranties.

DaBella - Phoenix offers the following services: Roofing, Windows, Bath and Shower Replacement, Tub to Shower Conversion, Walk-in Tubs, Sliding Glass Doors, Garage Doors.