COOL WATER POOL & SPA

Description of Work: .

Description of Work: Cool water pools was sent to my house as the preferred contractor of my home warranty. The tech arrived on time and was pleasant. He never started my pool to diagnose the problem and never even got closer than 2 feet away from the faulty pool filter. He said it would need a total replacement and he would call me once it was approved. He called a week later and left a message that there would be additional out of pocket expenses. After several attempts to call back the owner finally answered. He proceeded to argue with me as to which client I was and then finally admitted he had no idea who I was and he would have to call me back. The call never came. Another few days passed with no returned calls from owner, then he called to schedule the service. I asked what the additional costs would be but he had no idea what they were. Again he said he would have to call me back. Again a call never came. 3 days passed and I called and left a final message giving him one last opportunity to earn my business with a prompt call back. Several hours later he called wanting to schedule. I told him it was too late...he didn't get it, completely clueless. After calling warranty company I found out he had filed false claims of filter malfunction just to get the work order approved. He claim a diagnosis that he could not have known by his non existent-hands off assessment with symptomatic complaints I had never claimed. I would have had to pay another 500+ for his service. Very unprofessional and tries to manipulate the system.

Description of Work: Pool pump issues.