East Valley Disaster Services

The emergency service was decent; while they were unable to secure and shore up the missing wall right away, it was quite alright as it was not completely open to where someone could walk/squeeze through. I am confident that if it were a true "need it now" emergency, they would have been there. The guys doing the emergency restore were mostly efficient. While the emergency paneling was far from pretty (not their fault, it's just lumber!), it did what it needed to do! The repair portion of the job dragged on and could have been better. It took bloody ages. When your home is damaged by an errant driver, your garage is caved in and inaccessible, and you're now the eye sore of the neighborhood, you want things to move quickly. These guys were more concerned with getting insurance to sign off on their sky-high quote (more on that later) than getting anything started. Even once that was done, getting resources aligned (there were members of several different crews needed for this repair) was an apparent challenge; there were days in between visits where there was no activity at all while they waited for so-and-so to have some free time. Nearly all of the workmen that came out - when they were finally scheduled to come out - were very good, provided great quality, attitude, respect for the property, etc. The PM assigned to me was quite lackluster - miscommunications left and right, if you could reach him at all. Leaving a voicemail was usually the best you could do, and "oh, he has the day off" or "has already left for the day" well before what I would consider quitting time if you called the office. He was more concerned with getting the signoff done than making sure the work was satisfactory. I WAS NEVER EVEN ASKED if the job was completed to my satisfaction; I was instead emailed a form to sign acknowledging that the work was done. Additionally, some of the work was shoddy... I ended up replacing/repairing a few things on my own after the job was "done." Some trim pieces, caulking, painting... One of the trim pieces (16' long rubber seal along garage door) was done very poorly and cheaply; as soon as the summer heat started, it warped like crazy. They came back out and "repaired" it, but it looked absolutely awful. They used cheap plastic molding instead of wood molding. The worst part was that they overcharged - by a LOT. Their estimator went crazy with his measurements - his job is literally to come out and write up every single thing they could possibly charge for (understandably) - think worst-case scenario. Their original quote somewhat made sense at the time, but as the work progressed, there were several items that were never required/performed. Guess what... They still billed me for these. For example, there was a spot on the inside wall that cracked from the impact, and it needed some minor repair and paint - like a 2'x2' section. They wanted to repaint every single connecting wall that had the same paint color, so it worked out to nearly half the inside of the house!! I told them to forget it, I'd just touch it up with leftover paint that I already have - that was ridiculous (though I somewhat appreciate the OPTION, it was totally unnecessary given the location of the cracks). They still billed me! They also overbilled me for painting - areas that were never painted on the outside of the house. Several other labor items that were not performed (no need) were billed. Other examples: charging for 200 sqft of stucco work when about 20 sqft was actually done; charging for 9x the amount of drywall replacement than was actually performed; double-charging for exterior paint areas; and more. It took several phone calls to get them to revise the billing to a correct amount, but they gladly would have accepted payment for services never completed. If I were someone who didn't review bills before paying them, these guys would have made out like bandits. While there were a number of high quality workers involved, and most of the office staff I spoke with were very professional and helpful, I would be unlikely to use these guys again.The semi-slow progress and ongoing schedule shifting, poor communications/responsiveness from the PM, and the significant overbilling left quite the sour taste in my mouth. You know, like it was a cash grab and homeowner's convenience be damned. Images: Ceiling (fortunately, it was just in the garage) where they repaired a drywall crack - there were two that looked this bad (shoddy work); molding on the garage door when it started separating - it would not just push back in place, and the gap grew and grew; part of the new column that was built (all brand new) where it pulled apart on both sides, footing to ceiling.

very bad- took over 1 yr and now 2 yrs later the materials used and repairs are falling apart. Not professional at all- wanted me to deal with their vendors and pricing.

We had a slow drip in our guest bathroom. I noticed the floor in our bedroom was damp, I went into the other bathroom and discovered that we had a slow drip that ended up soaking under the tile and went under our wall. They came out, did an inspection, then quoted us a repair. They did timely work and it looks great again. Thankfully their inspection revealed that there was no mold and it didn't drip into our downstairs ceiling. I'm not sure if the price was good or not, we did not have any second estimates. The work looks good though, so we are happy.

Skip was SO easy to work with. Down-to-earth, pleasant, knowledgeable, professional. I'm grateful to Skip and Angie's List for the initial recommendation.

We could not have asked for a quicker response.  They handled everything quickly and did an excellent job!  After the repair, the ceiling and walls were repainted and looked great!  Everyone involved took great care of us and were all professional and courteous.  We would not hesitate to call them again.

Service was effective, efficient and complete.

I was totally impressed with the response from EVDS.  They came out 2 days after I called them (the leak had already been repaired and the flooring had dried out), so it wasn't necessarily an emergency.  They processed the paperwork, contacted my insurance with an estimate and had me scheduled for the repairs 10 days after they were here.  These people are awesome to work with and I would highly recommend them.  They were here when they said they would be, and the workers were very polite.

Excellent!   I got the recommendation from our insurance agent and would highly recommend EVDS!  The estimator was very detailed and meticulous in the bid.  The remediation crew was punctual, careful, and friendly to work with.  They took extra care in their work with "green" chemical-free products since we have a biotoxin illness in the family.  The remediation passed the post-test with flying colors.

The people at East Valley Disaster Services (EVDS) were very easy to work with.   They responded quickly to all of our questions and calls.   They were also willing to do the work based on the estimates provided by our insurance company.   We had a difficult time finding a contractor that would provide a bid that was based on the same format and calculations as provided by the insurance company.   Two of the other companies I found on Angie?s List came in with bids that were much higher than the insurance estimate and they would not provide a detailed estimate for comparison purposes.
  
EVDS subcontracted the worked to a company called Arizona Quality Restoration.   We were extremely happy and impressed with the work they performed.  The crew from Arizona Quality Restoration were very professional and the quality of their work was excellent.   Lance was the lead person that performed the work for us and he was on top of every detail.  Lance was the first person on the job and he worked late into the evenings and some weekends to get the work completed on time.   Regarding the quality of the workmanship, we couldn?t be happier.  We had several wall and ceiling areas where the texturing between the old and the new had to blend together and it looks perfect.  I wouldn?t hesitate for minute to hire this company again.

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I cannot say enough about how great EVDS is....and I have high expectations! Coming home from vacation to water spewing out of your wall is not pleasant. We knew there was quite a bit of damage, but being new to Phoenix, had no idea who to call (and trust!). We looked on Angie's List and saw that EVDS had great reviews. I called and they were out to our house the next day. Every crew that worked on the restoration was professional, knowledgeable and hard working. The foreman for our project, Aaron, was absolutly the best. We were informed at all times what was going on and what to expect. We ran into some problems with the hardwood floors and it took some time to get it right; everyone was diligent in making sure that it was right. EVDS also worked what our home owners insurance provided to cover the damages, so the only out of pocket expense we had was our deductible. EVDS stands behind their work and will make sure it is done right and in a timely manner.

They did all tasks quickly and thoroughly. All work was professionally done. Cleanup was good. I had been told that it would take three days to do the work but it was done in less than a day. Three separate crews did their work simultaneously. While the drywall crew fixed interior damage the painters removed the items that gave them clear access to the areas to be painted. The roofer did the trim painting. There appeared to be no conflict between the crews. The charges were exactly what the estimate said.

This company found out it wasn't the dishwasher but the leakage was from a drain pipe inside the wall. They saw how much water there was and they brought in a dehumidifier to take care of the problem. They vacuumed all of the water out and he happened to see more water coming in from the wall. He checked and saw the water was coming from a pipe inside the wall. A plumber came and fixed my problem. He was right on top of everything, personable, and pleasant. You could tell he was there to give the best service.

On 5/12/2013, Mothers Day morning, i found this company, East Valley Disaster Services on Angies List. It was my first experience using this service so of course my wife and i did have a bit of reluctancy. When I called them a lady by the name of Alicia took my call and after speaking with her, i knew I made the right choice. Bruce an LJ showed up within an hour and a half both neat and courteous and went right to work taking pictures and assessing the job they had in front of them. They were absolutely amazing. They used infrared equipment to assess the water damaged areas followed by other sophisticated equipment which measured the room temperature, the barometric pressure and the humidity percentage. I said to myself, this is AMAZING.
They were at my home for about seven hours and prior to their departure sprayed all affected surfaces with a anti microbial to assure against secondary damage. Then vacuumed the mess they made, gave me samples of the affected areas they removed in a sealed plastic bag and promised to return the next day, Monday at 9AM. They were here right on time and again took readings of the humidity and others to assure we were moving to the stage where we could begin reconstructing the water heater and make better use of the closet. Today, Tuesday, they came again and removed the fans however left the large humidifiers to get that little dampness out from the walls. A short time after Bruce had left another gentleman, Brad Bell showed up to assess the costs of reconstruction and worked along side of the insurance adjuster so she could hand me a check today. Also wanted to mention that prior to Brad coming a very polite Regina from the same company called me to tell me what time Brad would arrive. She also said she would send me an email with Brad's picture so I would know who to expect. This East Valley Disaster Services is one great company from top to bottom and I can assure you their actions will speak louder than my words. SIMPLY AMAZING!

Very good work quality executed on time.

Since I wasn't there for the majority of the time, I can't be very specific about the process. They came in, did the work, and next time I was there, it was all taken care of.

Job well done.

it was a great experience working with Jim and Steve. They were patient since both I and my boyfriend were extremely busy with work. They worked with us around our schedule. They gave us suggestions for many big and small improvement that we never thought about. They gave us the esimate and they never increased for price when they added some extra work to make things better. Overall, I'm very happy with their work.

Perfect

They did a nice job and got everything done. They were very nice and did a professional job. I have no complaints.

Very well.

We called many companies and they were the only ones we called that didn't charge an estimate charge and also didn't push to have us put it on our home owners insurance. Met all expectations. We can't tell there was ever any damage. Looks like new again!

Coordination among the subcontractors was very good and the job foreman was very conscientious and hard working. Overall, I was pleased with the result.

After the work commenced one day later than first promised, it stayed on schedule, lasting 3 days for the roofing. The administrator of this work, Luke, was professional at all times and responsive, which was a really good thing! Because the roofing crew left parts of the roof exposed on the 2nd day, and it rained. That night there was a major leak in the kitchen ceiling, and multiple spots in the garage ceiling as well. A drywaller arrived the following Monday, and the next day a painter. The damaged ceilings were repaired quickly and in a workmanlike manner.

While this project did not go 100% smoothly, I would recommend and use this company again.

The job was very well done and professionally managed.