East Valley Disaster Services

The emergency service was decent; while they were unable to secure and shore up the missing wall right away, it was quite alright as it was not completely open to where someone could walk/squeeze through. I am confident that if it were a true "need it now" emergency, they would have been there. The guys doing the emergency restore were mostly efficient. While the emergency paneling was far from pretty (not their fault, it's just lumber!), it did what it needed to do! The repair portion of the job dragged on and could have been better. It took bloody ages. When your home is damaged by an errant driver, your garage is caved in and inaccessible, and you're now the eye sore of the neighborhood, you want things to move quickly. These guys were more concerned with getting insurance to sign off on their sky-high quote (more on that later) than getting anything started. Even once that was done, getting resources aligned (there were members of several different crews needed for this repair) was an apparent challenge; there were days in between visits where there was no activity at all while they waited for so-and-so to have some free time. Nearly all of the workmen that came out - when they were finally scheduled to come out - were very good, provided great quality, attitude, respect for the property, etc. The PM assigned to me was quite lackluster - miscommunications left and right, if you could reach him at all. Leaving a voicemail was usually the best you could do, and "oh, he has the day off" or "has already left for the day" well before what I would consider quitting time if you called the office. He was more concerned with getting the signoff done than making sure the work was satisfactory. I WAS NEVER EVEN ASKED if the job was completed to my satisfaction; I was instead emailed a form to sign acknowledging that the work was done. Additionally, some of the work was shoddy... I ended up replacing/repairing a few things on my own after the job was "done." Some trim pieces, caulking, painting... One of the trim pieces (16' long rubber seal along garage door) was done very poorly and cheaply; as soon as the summer heat started, it warped like crazy. They came back out and "repaired" it, but it looked absolutely awful. They used cheap plastic molding instead of wood molding. The worst part was that they overcharged - by a LOT. Their estimator went crazy with his measurements - his job is literally to come out and write up every single thing they could possibly charge for (understandably) - think worst-case scenario. Their original quote somewhat made sense at the time, but as the work progressed, there were several items that were never required/performed. Guess what... They still billed me for these. For example, there was a spot on the inside wall that cracked from the impact, and it needed some minor repair and paint - like a 2'x2' section. They wanted to repaint every single connecting wall that had the same paint color, so it worked out to nearly half the inside of the house!! I told them to forget it, I'd just touch it up with leftover paint that I already have - that was ridiculous (though I somewhat appreciate the OPTION, it was totally unnecessary given the location of the cracks). They still billed me! They also overbilled me for painting - areas that were never painted on the outside of the house. Several other labor items that were not performed (no need) were billed. Other examples: charging for 200 sqft of stucco work when about 20 sqft was actually done; charging for 9x the amount of drywall replacement than was actually performed; double-charging for exterior paint areas; and more. It took several phone calls to get them to revise the billing to a correct amount, but they gladly would have accepted payment for services never completed. If I were someone who didn't review bills before paying them, these guys would have made out like bandits. While there were a number of high quality workers involved, and most of the office staff I spoke with were very professional and helpful, I would be unlikely to use these guys again.The semi-slow progress and ongoing schedule shifting, poor communications/responsiveness from the PM, and the significant overbilling left quite the sour taste in my mouth. You know, like it was a cash grab and homeowner's convenience be damned. Images: Ceiling (fortunately, it was just in the garage) where they repaired a drywall crack - there were two that looked this bad (shoddy work); molding on the garage door when it started separating - it would not just push back in place, and the gap grew and grew; part of the new column that was built (all brand new) where it pulled apart on both sides, footing to ceiling.

very bad- took over 1 yr and now 2 yrs later the materials used and repairs are falling apart. Not professional at all- wanted me to deal with their vendors and pricing.

We had a slow drip in our guest bathroom. I noticed the floor in our bedroom was damp, I went into the other bathroom and discovered that we had a slow drip that ended up soaking under the tile and went under our wall. They came out, did an inspection, then quoted us a repair. They did timely work and it looks great again. Thankfully their inspection revealed that there was no mold and it didn't drip into our downstairs ceiling. I'm not sure if the price was good or not, we did not have any second estimates. The work looks good though, so we are happy.

Skip was SO easy to work with. Down-to-earth, pleasant, knowledgeable, professional. I'm grateful to Skip and Angie's List for the initial recommendation.

Excellent!   I got the recommendation from our insurance agent and would highly recommend EVDS!  The estimator was very detailed and meticulous in the bid.  The remediation crew was punctual, careful, and friendly to work with.  They took extra care in their work with "green" chemical-free products since we have a biotoxin illness in the family.  The remediation passed the post-test with flying colors.