Presidential Pools & Spas, LLC

We hired Presidential because they were doing our pool, and we felt the timing would be well-coordinated with the finishing of the pool. The salesman assured us it would be. When the pool was finished, they came around and collected $8000.00 and work was supposed to start. Nothing happened for three weeks. Multiple phone calls, many of which were not returned, and even an e-mail to the head guy of the company, Ken Chandler, went unanswered. After three weeks and a threat to have the contract revoked, they pulled a crew off another job and did our pavers, which had to be done before anything else. Once the pavers were done, the rest proceeded quickly and without problem. Overall, the quality of the work was good, with the exception of a couple of plants, one of which is being replaced within a week (at least, that's what we were told). In all fairness, the problems mainly were with the hardscaping. The softscaping foreman always got back to us.

THE TECHNICIAN WAS PROMPT, VERY KNOWLEDGEABLE IN POOL EQUIPMENT, & EXPLAINED THE PROCESS. HE REMOVED THE BROKEN MOTOR & CLEANED THE AREA PRIOR TO REPLACING THE MOTOR. HE SEALED THE UNIT & CHECKED THE REST OF THE SYSTEM FOR OTHER POTENTIAL PROBLEMS.

THE POOL WAS POURED INCORRECTLY; HOWEVER, THE PRESIDENT CAME OUT & MADE THINGS RIGHT. THE SUPERVISOR WAS ON HAND QUITE A BIT & ENSURED THAT THINGS MOVED ALONG QUICKLY. OUR SERVICE REP LACKED THE "SERVICE" PART OF HER POSITION. COMPLAINTS WERE HANDLED BETTER BY SALES THAN BY SERVICE. NOW THAT THE POOL IS DONE, THE RESPONSE TIME TO ISSUES IS SLOWER THAN BEFORE. OVERALL, THE POOL IS NICE.

BUILT US AN UNBELIEVABLE POOL FOR THE MONEY AND THREW IN MANY EXTRAS WE DID NOT WANT TO BUY SUCH AS OZONE ETC. ALL CONTRACTORS WERE CLEAN AND TIMELY. THE POOL IS FABULOUS. I WOULD DEFINITELY BUILD ANOTHER POOL WITH THEM. AS FIRST TIME POOL OWNERS WE HAVE RECEIVED WONDERFUL SERVICE AND INFORMATION AND SOLUTIONS WHEN WE HAVE HAD WATER PROBLEMS ETC.

THEY BUILT A VERY GOOD POOL, BUT WE HAVE HAD PROBLEMS GETTING THEM TO COME BACK OUT AND FIX THINGS.

PRESIDENTIAL POOLS WAS THE ONLY COMPANY WHICH RETURNED MY PHONE CALLS. THEY WERE ON TOP OF ALL REQUESTS. I NEVER HAD PROBLEMS WITH THEIR WORK EFFORTS/PROFESSIONALISM.

THE PRICES WERE SLIGHTLY LOWER THAN COMPETITORS AND PROVIDED MORE PERKS. WORK WAS COMPLETED IN A TIMELY MANNER, BUT CUSTOMER SERVICE WAS NOT GOOD. THE REPRESENTATIVES GAVE MISLEADING INFORMATION. ONCE THE POOL WAS STARTED THE WORKERS DID GOOD WORK. AFTER THE SERVICE WAS COMPLETE THEY WERE NOT VERY RESPONSIVE ABOUT COMPLETING REPAIRS CAUSED BY THE WORKERS, SOME REPAIRS WERE NEVER COMPLETED.

WE SEARCHED AROUND FOR PRICES ON POOLS AND WAS GIVEN THE BEST PRICE BY PRESIDENTIAL POOLS. THEY HAVE COME BACK AND SERVICED THINGS ON OUR NEW POOL WITHIN 1 DAY OF REQUEST.

WE RECEIVED THE BEST PRICE FOR THE POOL WE GOT THROUGH THIS COMPANY. THEY FINISHED IT IN A TIMELY MANNER, HOWEVER, THEY INSTALLED THE WRONG DIVING BOARD. THEY DID COME BACK TO REDO THE DIVING BOARD AREA AND MADE IT RIGHT.

OVERALL, GOOD REPAIR EXPERIENCE. THEY CAME WHEN THEY SAID THEY WOULD, AND DID WHAT NEEDED TO BE DONE WITHOUT TRYING TO ADD ON.