HOME DEPOT INC

Awful! The staff screwed up the order from Day One -- Nov 10, 2016. We were given an install date in December, and we tore out the old kitchen in anticipation. But on the day in question, installers did not show up. Instead, another measuring team showed up. They claimed that the original measurements were wrong, and that the cabinets that got delivered to the store were all wrong, and the order had to be completely done over from scratch. Weeks went by, and finally the cabinets and an installer showed up. But one cabinet was delivered broken, and had to be reordered. More weeks went by, the replacement cabinet arrived, and days later a measuring person showed up for the countertops -- but only after badgering the store managers to make that happen! Now the measuring person told us another 2-4 weeks for the countertops to arrive! Meanwhile, store personnel, HQ Customer Service, etc. keep promising to solve the problem, but little progress is made. Furthermore, it is costing me at least $1,500 a month on lost rental income, because there is not a usable kitchen!

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