Top Hat Chimney & Roofing

I selected Pre-fabricated fireplace unit repair because there was no selection for my issue. In August of 2022, I contacted Top Hat for a quote to repair my exterior chimney chase. The siding had rotted at the roof level. Upon inspection, I was given a quote of $4052.00. The work was not begun until November. They replaced the siding with what they called Hardi Board, but was basically plywood, no finishing. They mis-measured and installed it with the panels running vertically. The plywood didn't even reach the rooftop. After 5 or so weeks, the plywood failed - coming unfastened and warping. I contacted Top Hat and asked why this happened and was told it was my fault for not painting the plywood. They gave me a new quote to replace the plywood with the same siding that matches my house, another $5000. I am very unhappy with this company and would not recommend them for any outside work. I feel that they took advantage of a Senior who has little experience with chimney repairs.

Very expensive for chimney work. Great cleaners, though.

Great experience super knowable and professional.

Very professional!

Great guys, great work!

We experienced roof and chimney damage after the October 2019 tornados. Besides exceptional repairs quality, Top Hat and Jake in particular helped us work through the insurance process. While this may initially sound like a conflict, this was something we needed as we had never filed a claim, and the insurance company did not perform a thorough inspection. Once engaged with Top Hat, the insurance company performed their own more thorough inspection using a professional engineer confirming the problems Jake had found. Additionally, he helped redesign a chimney system that was lighter and LESS MONEY than replacing the existing chimney as is. Their warranty is also among, if not the best I have seen. Lastly, Jake is involved in the schools locally, and that is extra icing on the cake in my opinion.

Plenty of notice of when showing up. On time, clean,worked quickly, friendly.

Showed up on time, quick diagnosis of issue and fixed quickly. Professional and courteous.

They came in a did an awesome job. Very conscientious about cleaning up after themselves.

no comment.

He showed up on time and responded quickly. He was professional through the project.

They came over promptly to give an estimate, but modifying the estimate took longer than I expected. The work was good and the results are good.

Great service. Job took a little extra and company took care of me. Thanks.

This company came out to inspect and clean my chimney, and stated there was evidence of a previous chimney fire with damage to my chimney (and documented with photos). They reported their findings and also explained that since repairs were needed, there is no point in cleaning a chimney first before anticipated repairs are made. Unfortunately, my insurance company disputed my claim and sent out an independent engineer, who stated he saw no evidence of a chimney fire (and also took photos). However, he recommended the chimney be thoroughly cleaned so that he could make a definitive determination. Based on his inspection, the insurance company denied my claim. I informed Top Hat of the situation, and they offered to come back out to clean my chimney and take more photos in order to document to the insurance company's satisfaction that there has indeed been a chimney fire. I would rate Top Hat's customer service as excellent, and I will update this review when final results are in and any needed repairs are completed.

Was able to work around my budget and find a price that would work for me without having to use low grade material.

Just call me...479-366-0476

Very professional. Clearly explained everything and did not leave a mess. That's a big plus.

Excellent customer service. They went out of their way to schedule my appointment.

Repairman who came was very helpful as I did not know how to use fireplace after many years. He explained it well.

Great response and fast service!!!

Very professional. on time and addressed all my concerns. I would highly recommend them.

Very friendly, professional & knowledgeable regarding the product.