They came out right away for an estimate. The work was done on time. That's why they get a couple good marks. About 2 years after the installation we began to have problems with sagging gutters. When I initially called to ask that someone come out and take a look, I was told it was out of warranty. I said I didn't care about that, but somebody should come out and take a look even if i had to pay a service call after this amount of time. I was told by the woman in the office that the guy who does their bidding would call me. That never happened. I thought I would just go ahead and have somebody else fix it since there were multiple problems. Even the slope of gutters was off in places so they would not drain correctly. This was on back of house so not immediately obvious unless you happened to be outside and see water draining off of the end of the gutters rather than through the downspout. in another area, water was dripping behind the gutters. i thought maybe my gutters were clogged, but I checked and they weren't. They were inadequately attached to the house and were pulling away from the soffits. My wife was insistent on calling Garcia and Son back. She arranged a time and date with the guy who was supposed to call me back in the first place. He never showed, nor did he call. I wanted to move on with another contractor. My wife called them one last time and said 'if you care about your customers you will call me, come out and take a look at what is going on.' They never called. That was last year. I have replaced the gutters on the back of the house at my expense (Garcia and Son did gutters on back, side and front of house.) After paying for the same work twice in 2.5 years. I would recommend you avoid these people. I was going to let it go but got an email prompt, after all this time, from Angies List asking if I used this company and for a review.