Akel's Carpet One

I worked with Diane Henderson and she was wonderful to work with. I told her what I was wanting and she showed me exactly what I was wanting and in my price range. The floor installers Danny and his crew were excellent. The work they did was impeccable and would highly recommend them. If you are looking for a great group to work with be sure and ask for Diane.

The salesman came to our home to measure and inspect our floors. I had chosen a linoleum at the store. The salesman gave us an estimate for flooring and installation of $1653.00. Then the installer came out, and stated he could not install the flooring without floor repairs and underlayment. I tried to cancel the deal, but was told that the laminate had been cut, and it was mine, installed or not. I ended up having 3 of 4 rooms installed to keep the cost at the original amount. I filed a complaint with the Better Business Bureau, which took over a year for the owner Mr.Akel to respond to. He offered to pay for the $83.00 plumbing bill (when the installer broke my toilet flange in the bathroom), plus $80 for the cost of the linoleum that did not get installed (the fourth room). Why did the salesman not let me know that we needed underlayment and repairs prior to cutting the flooring? The difference between the estimate and the final price was substantial. Be afraid!

This crew of three very energetic men did a wonderful job of laying our carpet. They had precise measuring, did a great job of stretching of the carpet, and they showed great skill. They were very respectful, and we thought they did an awesome job for one day's work.

We had used this company because we had a relative give us a really positive report about them. We really found that the workers from this company worked well together and seemed to display a great team effort. They were extremely thorough about the work they did in our home. We have been very pleased with how the carpets have held up in our home.

I found Carpet One to be very easy to work with. They took instructions well. They did not waste time and they seemed to really know how to manage their time. We have been pleased with how our carpets have held up since the installation. When you are having carpeting installed in numerous rooms like we did, the work is never going to be cheap, so you want to make sure that you are receiving good services for the amount of money you are spending. We felt that Carpet One employees were polite, presented themselves well, and overall did a good job.

Carpet One did a pretty good job of installing the carpets, as they look professionally done. I was happy with the service overall. The price was average compared to other companies. The workers were friendly and courteous. They worked in a timely and quick manner.

I was not very satisfied with the workmanship on the installation of our flooring done by the workers of Carpet One. It will pass, but I think it could have been better. They were not here as scheduled, therefore the job was not completed when expected.

The first time Carpet One installed the carpeting, there were some seams visible and we didn't like the color. They agreed to pull it out and change it for us for the price of another installation. Finally, we were pleased with the end result.

I am not at all happy with the installation process. First, they did not order enough tile for the stairs. Then, they had ordered the wrong nose pieces for the stairs, causing a wait. We had to have all the furniture out of the room that was getting new carpet. The one bedroom had a large desk to difficult to move out the door. What we did was empty it and removed all the drawers so we could just lift it up to roll the carpet under it. The installers absolutely refused to put the carpet in that room because they said they would not lift the desk or work around it. We ended up having to go buy more tiles incurring almost an extra $1,000 for this room. Now the second set of installers came out to put the tiles in guess what they said? They said they could have easily put carpet in that room by simply lifting the desk up a few inches. So we wasted time and money.

Carpet One sent out a crew of two men and one woman to do this job. They did a fantastic job installing our carpet as well as moving all the furniture. They took their time to do each phase of the job such as measuring and stretching. They replaced all of the furniture and the carpet looked great.

What a spectacular experience. So where do I begin? I have had a lot of compliments from friends and neighbors on my floors and I owe the credit to this company. They moved all of the furniture out and moved it all back in without breaking a single thing. They were courteous and nice. They had a crew of 3 or more depending on what was being done.

Well, Carpet One does a great job. The only thing I did not like about them was that they made a big deal out of my credit. My husband died and prior to him dying, we had paid quite a bit of money for medical procedures to keep him alive. That medical debt made my credit history a mess, so I really had to take the time to explain to them that I was going to pay them cash. Their work is very good though.

I was really pleased with the flooring work that they did. I also felt that I was given a fair price, because I had in all actuality called other places to get estimates prior to hiring anyone. The floors have held up really just beautifully though, and if I needed to have the floors redone or touched up or anything like that, I would call them again.

I got the living room, dining room and two bedrooms, plus a hallway done. The price included installation and padding. They did a really good installation they were so fast. There are no seams showings and it is cut exactly to fit. It's been about six months so I am not sure what I paid, but I don't think it was very high.

I have not been totally satisfied with the work they did in the house. Since they put the carpet in, I have noticed seams coming loose and you can see the lines where the carpet connects. I have called them two times. They still have not sent someone out.