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HOT SPRINGS ROOFING INC

Founded 1979 • With Angi since June 2008

3.1

(6) Verified Reviews

Business Details

Phone Number

Address

3236 ALBERT PIKE RD

Hot Springs National Park, AR 71913

Description

ADDITIONAL ADDRESS: PO BOX 2590 71914.

Verified Reviews

A few reviews for this pro...
5.0

04/30/2010


Lori H.

From the office staff to the guys that came out to put on our new roof everything was excellent. We defintely recommend this company.

Description of Work
We had a new roof put on and gutters replaced. We first called to get an estimate and were given a time that they would be out and when they would return a proposal to us. Everything was completed in a timely manner and as stated.The guys at Hot Springs Roofing were excellent. They did a quality job and they were very kind. The crew hand nailed the roof and went the extra mile after the job was complete to make sure all nails were found.

Category gutter repair, roofing, skylights

1.0

04/11/2010


Alana M.

His workers made errors and when I asked they be fixed he told me the following: 1. First, I didn't know what I was talking about. 2. My house was to blame, not his workers (after I showed him I DID know what I was talking about) 3. I was out of warranty. (I showed him the contract, which had 2 months left on the warranty.) 3. When he realized I WAS in warranty, he told me workers would come back and fix the problems at MY cost because he was understaffed. 4. Finally, after intervention by the Better Business Bureau, workers did repair the work, but then scattered over 40 gutter screws in my driveway. Thankfully, I picked them all up and no one lost a tire. **I couldn't believe the owner actually cussed me out on the phone. I later read reviews online where others had similar experiences.

Description of Work
Gutter removal, gutter cleaning, gutter installation.

Category roofing

1.0

12/17/2009


Alana M.

The gutter leaks at the elbow joints, and one entire side slopes AWAY from the downspout and holds water. I called multiple times for someone to spend a few minutes looking at it. I was told by the owner's son I didn't know how gutter works, how fascia board works, and they would do nothing unless I paid him more money. He did not honor the guaranty. I then looked up the company (Hot Springs Roofing / ASAP Guttering) on the Better Business Bureau's website and was very disheartened to see they have rated the company with an F for multiple complaints identical to mine. I then called the owner, who berated me for not understanding how companies are run. I was extremely nice and asked him to simply send someone out to fix two minor problems before they turned into major problems. He hung up on me. I also paid them 125.00 to clean the gutters on my elderly neighbor's home. That, too, was done very poorly. They did two sides of the house, but didn't touch the far sides. I have filed a report with the BBB and have given up on them entirely. Finally, I felt I was told I didn't know what I was talking about by both men due to being female, however, I am also a career firefighter with a broad knowledge of how roofs and fascia board work. And I climbed to my roof myself, used a level to check the gutter, and insisted the gutter was sloping away from the downspout, holding four feet's length of water. The owner said it must be my fascia board (which he did not come out to even look after my complaint to his company) even after I told him the fascia was fine.

Description of Work
Removal of old gutter and new gutter hung.

Category gutter repair

Service Provider Response

I already answered her complaint on my roofing. I will say this again, when we finished, she signed the invoice as it states that she accepts our work and price she owes. so how is our price bad how is our professionalism bad how is our quality bad how is our responsiveness bad why did she sign that everything was acceptable and pay us.
5.0

07/05/2009


Jeff C.

Their bid was well under the competition. The materials were of high quality. They came exactly on time to set up, then returned the next day on time and completed the job in one day. The work was of highest quality. The men were polite and very conscientous on clean up.It was a very hot day, the foreman made sure that the men got adequate water and breaks during the work, All work was performed safely, I was very impressed and will recommend them without reservation.

Description of Work
The men roofed my house. They completely removed the old roof, checked all wood for damage, and re-roofed with all new flashing and quality shingles and felt. They used hammers and nail for a quality job. (Instead of air guns)

Category roofing

1.0

09/29/2008


Clay H.

TERRIBLE EXPERIENCE.

Description of Work
BEWARE!!! BEWARE!!!!. IF YOU CALL TO COMPLAIN, OWNER WILL CURSE YOU WITH EVERY NAME YOU CAN THINK OF. IF YOU HANG UP ON HIM, HE WILL CALL YOU BACK TO CURSE YOU SOME MORE. STAY AWAY FROM THIS COMPANY!!!

Category roofing

Service Provider Response

let's set it straight. clay called our office requesting an est. when my son went to the door, to notify we were there to look at roof. no one answered the door, inspection was made as customary. we had left a card in door to call in. when he called to sec. he was rude to her, and said we didn't want the job, and hung up on her. my son called clay's cell phone number and had to leave voice mail. i then called clay's home, he answered and had been there all along, just refused to answer door. he yelled "we didn't want the job" and was very rude. he hung up. i called back and at that point i did use an expanded vocabulary. how can he rank anything of our punctuality or responsiveness, nor professionalism, if never given anything but abuse and responsibility on his part.
4.0

06/10/2008


Ed H.

Overall the installation and cleanup of old shingles was extremely good, however pickup of nails and staples could have been more thorough.

Description of Work
Work started within several days of hiring and completed in three working days, good job roof installed with crew of four hand nailing.

Category roofing

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    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Warranties
    No

    Services Offered

    SHINGLES,CEDAR SHAKES, COMMERCIAL RUBBER, BUILD UPS OF TAR & GRAVEL. ROOF INSPECTIONS. SKYLIGHTS, TURBINES & RIDGE VENTS, GUTTERS.

    Services Not Offered

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    Frequently Asked Questions & Answers about HOT SPRINGS ROOFING INC

    How is HOT SPRINGS ROOFING INC overall rated?

    HOT SPRINGS ROOFING INC is currently rated 3.1 overall out of 5.

    Does HOT SPRINGS ROOFING INC offer free estimates?

    Yes, HOT SPRINGS ROOFING INC offers free project estimates.

    Does HOT SPRINGS ROOFING INC offer eco-friendly accreditations?

    No, HOT SPRINGS ROOFING INC does not offer eco-friendly accreditations.

    Are warranties offered by HOT SPRINGS ROOFING INC?

    No, HOT SPRINGS ROOFING INC does not offer warranties.

    What services does HOT SPRINGS ROOFING INC offer?

    HOT SPRINGS ROOFING INC offers the following services: SHINGLES,CEDAR SHAKES, COMMERCIAL RUBBER, BUILD UPS OF TAR & GRAVEL. ROOF INSPECTIONS. SKYLIGHTS, TURBINES & RIDGE VENTS, GUTTERS.