Home Again Used Furniture Etc Inc

4.7(
4
)

Furniture - Sales, Antiques

About us

Home Again buys and sells residential items in good, clean condition. We focus on buying and selling better quality furnishing and accessories, frequently handling names like Ethan Allen, Thomasville, Drexel, Henredon, Baker, etc. Family owned and operated, we strive to offer a good product at a reasonable price and have fun doing so. Additional contact name - David W. Moore.

Business highlights

20 years of trusted experience

Services we offer

We buy - sell - trade. . WE SELL: All kinds of treasures in various styles (depending on market influx) - contemporary, vintage, mid century modern, antiques and collectibles, china, sofas, dining room tables, lamps, bedding, bedroom furniture. . WE PURCHASE: A single item or a whole house. From an individual or an estate. And the whole gamut in between.

Services we don't offer

We do not offer consignment. We purchase outright.

Accepted payment methods

Check
Discover
MasterCard
PayPal
Visa

Reviews

4.74 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%
Rating CategoryRating out of 5
quality
5.0
value
4.2
professionalism
4.7
responsiveness
4.4
punctuality
4.4
Write a review
Showing 1-4 of 4 reviews
Joe C.
03/2015
5.0
furniture sales
  + -1 more
unknown
Description of Work: Purchased furniture. |It went well.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
$250
Robin .
04/2013
5.0
furniture sales
  + -1 more
My husband and I love this store! Now, he does give a tiny groan whenever we visit here, only because he knows I always find something I want, but then he is just as guilty - OUR wish list here keeps growing, lol. We recently moved to this area and need to find some nice used furniture. The store has a large selection- everything from accent pieces to dining to bedroom to china and knickknacks. There may not be many pieces of, say, bedroom furniture, but the stock changes so it is necessary to keep checking back from time to time. If you are not in a hurry to find all the pieces you need, or are just looking for that unique item to tuck in your home, this is a great place to check out. You will find some beautiful antiques, some collector sets/pieces, and many and quot;oldies but still goodiesand quot;. The prices are very reasonable. One commenter stated the payment options are limited - well, this is not a junk shop and the owners do have their interests to protect. As far as not being more accommodating for delivery - getting it brought to our door would be nice, but we don't have a problem with them not providing for that. The selection, quality, and helpfulness of Cindi, the owner, makes up for that with us. We have been here a few times already, sometimes purchasing, sometimes just looking (and making that list!) and will continue to give Home Again our business as well as recommend it to others.
Description of Work: Being new to the area, we were looking for several used pieces to furnish our home. We found Home Again online and traveled about 30 miles to Hot Springs to check it out. So glad we did! The owners are friendly and helpful. There is a large variety of furniture/antiques, accent pieces, and knickknacks. We purchased two lovely sets of stoneware (so far). We made a down-payment and arranged to return in a couple of weeks to pay off and pick up. When we returned, Cindi had the stoneware securely wrapped and boxed adequately for our trip home. They care that you get what you paid for in good condition, and Cindi made it a point to inform us of any imperfections or 'dings' before we purchased.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Home Again Used Furniture Etc Inc
Thanks so much, [member name removed], for taking the time to give us such a great review! Always a pleasure to deal with you and Roger. We are so glad you found us! You are so right, visiting regularly is the way to go when trying to put together a whole house or even just a single room. And we can use that dratted wish list :) to notify folks if all the pieces aren't available at the first stop. It's an easy way for us to better work for you. We do have delivery options, by the way! Let's talk! :) Thanks again!
Joe C.
01/2012
5.0
furniture sales
  + -1 more
Very satisfied and will for sure shop there again.
Description of Work: Have purchased furniture here on 4 different occasions and have been totally satisfied with the transaction. Cindy and the crew have been great to work with. Her prices are very fair and here selection is great. You owe it to yourself to shop here for your furniture need.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Home Again Used Furniture Etc Inc
Member, thank you for taking the time to post your positive experience when shopping with us at Home Again. We are fortunate people like you will take the time to report good experiences, and having actually purchased from us, it is much more significant. Much appreciated!
Tresa M.
12/2011
1.0
furniture sales
  + -1 more
unknown
Description of Work: This used furniture store has a nice selection of merchandise. The owners, Cindi and David were not accommodating on delivery nor payment options. No credit card payments over the phone, out of state check nor cashiers check. I own a business and take these reviews very seriously. I've never been treated so poorly by a merchant.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Home Again Used Furniture Etc Inc
We appreciate the review and welcome all feedback and the opportunity to address the rare complaints we receive. We know it is mostly through negative feedback that a company is allowed to consider what works and what doesn't work and can allow us to address a problem. We always take feedback as an opportunity to review and possibly change something. Yes, it is our company policy not to accept credit cards over the phone (security reasons, fraud, identity theft, etc.) or out of state checks (many states will not cross a state line to collect on a bad check). On occasion this may be waived, but only if we know the person with whom we are doing business. Gone are the days when a company can call a bank and even verify funds. Privacy laws prohibit obtaining any of that kind of information. This leaves a company very vulnerable with regards to checks. Our company policy, posted in several places, is to protect both us and our customers. I am not sure what the customer bases her comments on when saying we were not responsive, not punctual, and not professional. We were certainly very responsive. Punctuality was not applicable, unless we speak of how it relates to responsiveness. I have reviewed the 12 emails that were sent back and forth between Tresa and Home Again and they were all - except the very last one - answered in a more than timely fashion, often just minutes after being sent. The last email Tresa sent was somehow missed. When I happened upon it after returning from our 16-day holiday closing, I immediately replied to her and apologized for missing it. Obviously, this should not have been the basis upon which her experience was based, especially since it was merely a comment not requiring a response. In reviewing the emails from her, I see that she first asked us to take a large reduction on a like-new, good quality piece of furniture that we had only been on the floor a few days. Again, company policy is involved here, as it is our normal procedure not to give discounts on items such as these – like-new condition, just put out on the floor. After an item has been on the floor a reasonable amount of time, we often consider offers. Tresa’s emails reflected her obvious distaste for this policy too. Regarding the customer’s out of state check, she said she had a local contact so I suggested having that person write the payment on her behalf and then she could then reimburse him. This suggestion was immediately rebuffed. On several fronts she pressed very hard to get things exactly as she desired and as she found reasonable. I suspect this point has more to do with her dissatisfaction with our company than whether we were actually responsive, professional, or punctual. I have emails that show the time line of our responsiveness and professionalism. And, as I said, punctuality is not applicable. We strive to make all of our customers happy and our excellent reputation is as a result of this. We do know, however, that there are some people who will not be made happy no matter what. We still do the best we can. We were fair and respectful and considerate with her in all encounters.

    Contact information

    314 Albert Pike Road, Hot Springs National Park, AR 71913

    www.HomeAgainNow.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    9:00 AM - 5:30 PM
    Wednesday:
    9:00 AM - 5:30 PM
    Thursday:
    9:00 AM - 5:30 PM
    Friday:
    9:00 AM - 5:30 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Furniture - Sales,
    Antiques

    FAQ

    Home Again Used Furniture Etc Inc is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: Closed

    Tuesday: 9:00 AM - 5:30 PM

    Wednesday: 9:00 AM - 5:30 PM

    Thursday: 9:00 AM - 5:30 PM

    Friday: 9:00 AM - 5:30 PM

    Saturday: 10:00 AM - 4:00 PM

    Home Again Used Furniture Etc Inc accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
    No, Home Again Used Furniture Etc Inc does not offer free project estimates.
    No, Home Again Used Furniture Etc Inc does not offer eco-friendly accreditations.
    No, Home Again Used Furniture Etc Inc does not offer a senior discount.
    No, Home Again Used Furniture Etc Inc does not offer emergency services.
    No, Home Again Used Furniture Etc Inc does not offer warranties.
    Home Again Used Furniture Etc Inc offers the following services: We buy - sell - trade. . WE SELL: All kinds of treasures in various styles (depending on market influx) - contemporary, vintage, mid century modern, antiques and collectibles, china, sofas, dining room tables, lamps, bedding, bedroom furniture. . WE PURCHASE: A single item or a whole house. From an individual or an estate. And the whole gamut in between.
    We do not offer consignment. We purchase outright.

    Contact information

    314 Albert Pike Road, Hot Springs National Park, AR 71913

    www.HomeAgainNow.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    9:00 AM - 5:30 PM
    Wednesday:
    9:00 AM - 5:30 PM
    Thursday:
    9:00 AM - 5:30 PM
    Friday:
    9:00 AM - 5:30 PM
    Saturday:
    10:00 AM - 4:00 PM