A-Bear Appliance Repair Service

The tech showed up 20 min late. When he arrived, he walked to the house with no tools. I asked him politely "did you not bring any tools?". He walked away and got in his truck and left. I called their office to let them know what happened. The receptionist said she would have the owners call me. Then technician called me and said "here is your courtesy call, go f*** yourself" and hung up. I called the receptionist back. 3 hours later, the owners called. She defended her employee by saying he probably took me wrong when I asked about the tools. She said she knows he is hot headed, but he does good work. I explained that I missed 3 hours of work dealing with this. That I needed to be compensated for my time and the employee needed to be fired. She said there would be no compensation and they would discuss the situation with the employee. I have looked at their reviews on Google and other places and there are numerous bad reviews in regards to this employee. His name is Herbert Casey.

DO NOT USE THIS COMPANY On Monday , April 18, 2022 approximately 10:40 am, Casey Herbert, Owner/Technican (White - Male) with A-Bear Appliance made a service call to my home regarding my washing machine. Upon arrival, the technican was not pleasant. He informed me the issue with the washing machine and I asked him the estimated cost. He said he did not know he would have to order the part. I asked him about the approximate time-frame it would take to get the part and he responded that he did not know the time frame. I attempted to ask additional questions regarding the repair and he abruptly told me he have other things to do and he would not have time for this.. I said to the technician that he was being very unprofessional to me and he got in my face in a threatening manner and yelled at me ”You are a piece s***” I felt threaten by his behavior and asked him to leave my home immediately or I would called the police. He took his time and turned to me and called me a c*** and left.