CAMPING WORLD

Nearly impossible to get anyone on the phone.

On October 19, 2013, we traded our 36? 2004 Newmar Country Star for a new 2014 32? Keystone Cougar. This trade took place at Camping World RV Sales in Robertsdale, Alabama. During the first of November, we took the RV to camp for a few days nearby. During this several days, we made a ?punch? list of small things, such as doors sticking, no aerator on kitchen faucet, etc. We had no rain during our stay there, but did have a rain after the RV was returned to our home and kept closed up. We took the unit back to Camping World on November 20, 2013 (they could not handle it prior to that date) to have the small things adjusted. While the company representative was with my husband in the unit checking the things on our list, he put his knee down in water. The carpet was VERY wet. The unit was left for them to determine the cause. Numerous conversations with the company ensued during the next 2+ months while they had the unit in their possession. These conversations revolved around the fact that they had to obtain permission from the Keystone Company for anything that they did, including tests to try to find the leak, ordering of parts (down to hinges for the leaf on the table). They first said that we did not open the slides far enough and the slide leaked. Not so, as we had NO RAIN while any slide was open. Then they decided that we must not have closed a slide properly, or had something caught in it. There are no trees near where the unit was parked at our home, plus, we always check to see things are properly closed. Never having found the reason for the leak, they called us to come get the trailer, which we did on February 10, 2014. We brought it home, parked it, closed it up tight. After a heavy rain the night of February 19, 2014, we checked the unit and found that the carpet was WET. It was returned to Camping World on February 20. My husband showed the service person the wet area and had him close all slides and check them to ensure complete closure. When my husband checked on it February 25, it was sitting outside and had not yet been looked at. He went by the next morning to talk to someone, since the repair shop had handed us off to the ?warranty person? (who was supposed to call us and hasn?t). He found even more wet carpet in the unit at that time. Remember, THEY closed everything up and ensured that it was closed up tight. We are ready to use the camper in the next few weeks and probably will not have it. Also of concern is the fact that they indicated they have done no mold remediation. There is what appears to be mold on the slide and water damage to some of the wood trim. Additionally, we fear that we will have problems with the flooring underneath the carpet having been wet so much. He has spoken to a representative at Keystone about our concerns, but nobody seems able to do anything and some of the persons involved seem to be only passing us around. They have had our unit in their possession more than half of the nearly 5 months we have owned it. It has been wet at least three times (that we are aware of) and nothing has been done about the leak, or seemingly any attempt made to make this right since they have been unable to find the leak, fix it, and handle all other possible problems resulting from the leaks. We wrote both Keystone and Camping World a letter on 2-28-2014 giving them till March 15 to either provide us a new camper or refund our money. When Camping World received this letter, they phoned us, promising to look into things further. We cannot get any information from them since. No one returns our calls. Their deadline approaches?. Keystone has never responded to our letter.