Dixie Electric,Plumbing and Air Company Inc

"Thank you so much for your wonderful review. It makes our day brighter to know that all the efforts we make to give the highest level of service to our clients makes a difference. Our constant goal is to exceed our clients expectations and go the extra mile to do the things that other companies just don't want to do. I am so pleased that your experience was exceptional. We look forward to being your "forever" electrical repair company."

"Thank you for taking the time to review us, we really appreciate it. Please remember that we depend on your referrals and we have a wonderful referral program. If you refer someone and they call us and mention your name we will send you a check for $25.00 and give the person you referred $25.00 off their service call!!"

"Thank you for reviewing us! All of us at Dixie Electric Company appreciate you so much. Don't forget to refer us, our referral program earns real money."

"Thank you for your review, and thank you for your comments. As you stated we have a great reputation which you can see by our A+ rating on the Better Business Bureau website, and by the reviews that are written by consumers independently. We actually won the Angies List Award recently. We make it our mission to exceed any reputation or expectation. We know without a doubt that our customers are truly the most important thing to us. We try to make it a point to always follow up our service call with a "thank you" call from our customer care representatives to make sure that we did indeed exceed all standards. We also ask our customers if there is any area we need to improve our service. We are always open to honest communication with our customers so that we can continue to give the most outstanding service possible. Thanks again, I hope that we may remain your electrical repair/upgrade provider for the future."

"We were so happy to see this member's review on Angie's List; we really appreciate her taking the time to share her thoughts about us. However we were concerned to see a "C" for our quality rating. We would love the opportunity to correct any situation that our valuable customer is not thoroughly happy with. We tried to get in touch with her to see what we could have done to make the service experience better. We sent a letter on 05/02/2012 to the address posted and never had a response. We tried to look the customer up in our customer data base for a phone number so we could call and we could not find name listed. We searched by address and the name associated with the address did not match. Also the last work performed at this address was 2008. We truly want to be an "A" in every aspect and we always want to exceed our customers expectations. We are constantly training to improve and would love the feed back so that we can make the changes necessary to make our valued customers completely happy. If she would contact us and let us know how we could have made her service experience better, we would certainly do so."

"Thank you for your wonderful comments, and taking the time out of your day to post them. We really appreciate you and hope to remain your preferred electrical repair/upgrade electricians for the future."

"Thank you for your wonderful review. Thank you for calling us to take care of your electrical repair needs, we appreciate you so much!! We were so glad to serve you. I completely understand that we seem expensive, other customers have felt the same way but they have found out why some companies can do work so cheaply. Where are they cutting costs? At Dixie Electric Company we have certified, thoroughly criminally back ground checked and drug tested technicians who arrive with a "warehouse on wheels" ready to do the job on the spot, but only after giving you an exact to the penny price in writing that is guaranteed not to change once you okay the work to start. Our technicians all have a long history with our company. There are a lot of companies that have employees that come and go, they don't want to spend the money to perform back ground checks and drug tests, so what kind of person are you letting in your home, maybe one that is planning on coming back another day for the wrong reason. Also we use quality parts and give great warranties. We also have 24 hour a day service because we know your emergencies don't just happen in between 8-5!! Please keep these things in mind when scheduling a contractor you only want to make the repair once, and you want it done right, your safety is at important. We are committed to all aspects of customer satisfaction and always want to exceed our customers expectations. Again thank you for reviewing us, we would not be in business without wonderful customers like you!! Thank you."

"Thank you for your review; the comments were wonderful!! We at Dixie Electric appreciate your business and thank you for taking the time to post your thoughts about us."

"Thank you for choosing us to serve you whenever you have the need for an electrician. Thank you for the confidence you have placed in us. We will always strive to exceed your expectations. Please refer us to your friends, we have a wonderful referral program!"

"Thank you for your comments. We truly will come back and take care of any electrical repair or upgrade that we make that fails. Our warranties on most items are one year for material and workmanship. If you have our Home Protection Plan your warranties actually extend to lifetime warranties. You can read about our plan on dixieelectricco.com"

"We take it very seriously when we miss an appointment, and understand completely how frustrating it is to take valuable time off work for a service call and the company never shows up. We strive to be the very best service company in all aspects of our contact with our customers. Unfortunately things don’t always go as we would like; however we will never fail to apologize for any mistake that may occur and we will always attempt to correct the situation to the highest level of satisfaction to our customer. Our mission is to let our customers know in every way how much we appreciate the opportunity to serve them. In direct response to the member's comment, we always call our customers about thirty minutes ahead of time to inform the customer that we are on the way to make sure it is convenient. We don’t, unless told otherwise, go to an appointment without having direct contact with the customer ahead of time. We apparently put the wrong phone number on her account, and did not have her work number on the account either, therefore we could not contact her as promised. The member's service call was scheduled for May 16th, 2007. We were scheduled to do a FREE Home Protection Inspection for her. When she called to see why we had not shown up she was very rude and unreasonable and told us that she only gives people one chance. She would not allow us to try to rectify the situation."

"Thank you for your review, our goal is to be an honest and upfront company."

"Thank you for your wonderful comments. Our goal is to definitely be honest and upfront with our valued customers. I am sure their are others like you who would love to know exactly the cost of doing things on the "wish list" that we all seem to have around the house. Because of our upfront pricing we are able to give the exact cost of repairs and upgrades before you are committed to paying for them, our prices never change even by one penny once we have given them in writing and the customer has approved the work to begin. I know that it is nice to be in control of spending, knowing what you will pay ahead of time rather than someone claim to give a free estimate only to double or triple the original estimated cost after the work is already done. Please refer us to anyone that needs a trustworthy and professional company."

"Thank you for taking the time to post a review about us. We appreciate it very much. We are very happy that we were able to take care of you efficiently and professionally. It is always our goal to go above and beyond our customer's expectations. Please keep us in mind in the future."

"Thank you for your comments, we try very hard to be an "on time" company. We realize that our customers time is valuable, therefore we attempt to make our service call as seamless and efficient as possible. We appreciate you taking the time to review us."

"Thank you for your review. Our mission is to be as in tune to our customers needs as possible. After all without our wonderful customers we would not be here today! Our upfront pricing program allows us to give our prices ahead of time, and our dispatch system allows us to not waste our customers valuable time. We truly appreciate your business."

"Thank you for the fantastic review about your service experience, we are so pleased that you allowed us to serve you. Also thanks for the word of mouth advertising, make sure you tell the person you are referring to mention your name when they call to schedule a call because we have a great referral program where we will send you a check for $25.00 if someone you refer calls us for a service call, also we will give that new customer $25.00 off their repair costs. We would love to send you a check. I would like to say that we do give our repair cost upfront and in writing prior to performing any repairs, and it is guaranteed not to change by even one penny once we are authorized to start the work. We can't however give that price over the phone because every home is different and there are too many variables. Thank you again for taking the time out of your day to post a comment about us. We hope that we remain your preferred electricians for the future."

"Thanks Member, We appreciate your comments!! Thanks for letting those reading this website know that we most definitely warranty our work. If you have a problem with something that we have worked on in your home all you have to do is call us and we will promptly rectify the situation to your satisfaction. That is one of the many things that sets us apart from other companies. We will be here when you need us. We hope to remain your preferred electricians for the future!! Thank you again!!"

"Thanks for your review!! Make sure to tell the people you refer that they should give your name as the lead source when they book their service appointment because if they do we will send you a check for $25.00 and give the new customer $25.00 off any repairs. We would love to send you lot's of checks!!!"