Direct Source Partnered with Luxury Bath

Absolutely perfectly. I have had about ten people comment on how good the carport looks. And it does not leak at all.

Great Comany. Service manager Communicated well with service.

From the sales guy who came to the house, to the production people at the office, to the installer who did an excellent job in one day, the whole experience was terrific. I would recommend these guys to anyone!

My experience here was very pleasant. Dealing with other renovation companies, I was a little hesitant on even considering going forward with getting my shower updated. The call center girls were a HUGE help! They talked me through the whole process and reassured my concerns considering the fact that I am on a fixed income. Mr. Mike came out and was so easy to talk to, he sat down with me, designed my shower with me and went over financing. SOLD! lol.. Overall, I’m happy with my experience thus far, just hoping my installation goes just as smooth. will update my review later.

It went amazing they did fast and efficient work. it only a week to finish. The workers were very nice and cooperative. The call center staff were very nice and helpful.

The job went excellent! Angi did a fantastic job getting us in contact with Luxury Bath of the Gulf Coast. They did a very professional job for my mother and she is very happy with their work. I will definitely recommend them for all of our future projects!

I wanted to take a moment to express my gratitude for the amazing job the team at Direct Source Renovations did. I recently had a whole home renovation done (Kitchen, Baths, Flooring, HVAC, Sheetrock, etc.) and I couldn’t be happier with the results. The service was prompt, professional, and the final product exceeded my expectations. The design consultant was courteous & knowledgeable and went out of his way to make sure I understood each phase of the renovation. I would highly recommend this company to anyone in need of any home renovation work.

I ordered and paid for hurricane shutters on Aug 3,2022. I was told they were on a 15 week backlog. About two weeks later they measured and “placed the order.” Two or three weeks later they called to say that the color I wanted was not available so we substituted a different color. I called the office several times before I could get anyone to talk with me. On my most recent call, the “manager”, Jimmy said that after 30 weeks the roll up shutters were just outside his office but he would have to call me back about the status of the other 12 sets. Since then he won’t return my calls.

They do not stand by what they sell n install, after sale no one responds to questions complaints. Any co would be better choice than these guys

The quality of work was 5 out of 5. I would absolutely use the service again. They were great, friendly, timely, and all around good people.

The job went quick and smoothly. The bath came out beautiful! Everyone was so helpful!

Great from start to finish. Our sales rep was excellent and the install.

It could not have gone smoother. Direct Source would answer all questions I had, return phone calls, and completed my roof quickly and correctly. I would definitely hire them again

The service provided byDirect Source was at best poor. There was no management of the project.  I?ve listed the points where mismanagement occurred.
 
The contract included money to move the breaker box and wiring from the back of the house.  With the installed new siding, the back of the house would be free of electrical wiring and equipment. So either Direct Source didn't give the electrical sub-contractor all the information or the electrical sub-contractor didn?t pass the information to their employees. The electrician moved the breaker box but then installed a junction box in the middle of the back of the house.  This was completely unacceptable and the electricians had to move it to the side of the house.  We had no electricity for about 48 hours during this process.  There was no oversight of the project by the Direct Source staff.  
 
I was at home the day the patio cover was installed.  The plan was for the posts to be cemented in the ground.  However, the installers didn?t know this and had cut the posts for mounting on the patio.  I noticed this and the installers revised their plans.  They had to purchase additional materials.  Again, there was no oversight by the Direct Source staff. This is yet another example of poor project management.
 
Finally, the electrician arrived to install the ceiling fans.  Fan beams had been incorporated into the insulated patio cover for the electrical wiring associated with the ceiling fans.   The electrician told me that the wiring for the ceiling fans could not be fished behind the siding.  The patio cover extended too high for easy access.  So, the electrician installed a gray metal conduit horizontally along the underside of the patio cover and vertically near the switch.  Subsequently, I found out that the wiring could have been fished behind the siding, albeit at additional effort and cost.
 
I was very upset with the outcome of this installation.  I had not paid the additional $1300 to move the breaker box and junction box from the back of the house to have these metal conduits ?decorate? the house.  I asked Allen with Direct Source about removing these metal conduits and fishing the wiring.  He told me it would be too expensive and wouldn?t happen. A project manager with experience and doing his job should have planned the work knowing what the outcome of the job.  The electrical wiring should have been run before the siding was installed. 
 
There was no cleanup following the work.  Cox Cable had to come out to reinstall cable to the upstairs for a cost of $367.32.  The alarm company had to come out to hook up to the phone line, another $324.00.  There are still cables, hoses, etc. exposed.  
I cannot recommend Direct Source Home Renovations to anyone.

The project did not start on the day promised, and roofers would only show up after I would call to complain.  A project that should have taken two days ended up taking ten.  When the workers left (no one was home), they left a 5' by 4' pile of trash, did not re-install gutter that they had taken down, failed to paint areas that they had repaired on garage, and left roofing nails and shingles all over yard.  The actual work they performed was satisfactory but the lack of professionalism in fully completing job, not showing up to work on a daily basis and then mess that was left rates the grade of F. 
Rather than call and complain again, I deducted $500 from invoice, wrote letter to Direct Source stating the problem and cc'd my lawyer.
I would NEVER use them again, and only wish I had checked Angie's List prior to contacting them.

The quality of the shutters when showed them of the defects. It was not received by the sales representative well. To avoid any further delay just let them finish installing eventhough we were not fully satisfied and they did not correct the defects eventhough they acknowledge the defects.  I personally feel that the Sales representative was only concern of this commission than being concern on the satisfaction of the customer.  Definitely I will NOT recommend them to my friends.

The guys didn't know what they were doing.after allowing them to install the tile on the bathroom floor, all of it had to be taken up. The job proformance was totally unacceptable. Please don't use this company!!!I had other contractors to come in and look at this job, they couldn't believe what they were looking at.They didn't complete the job, we had to rehire a plumber and another tile person  to come in behind them.WOULD NOT RECOMMEND TO ANYONE ALSO they submitted the BILL AND WAS PAID FOR WORK THAT WAS NOT FINISHED!!!

Direct Source, should be referred to as Direct Source for Headaches.  In the winter, you can not open one of the doors in the screen room but after my experience with Direct Source, I'll have to deal with it until I can hire a professional because I just don't ever want to deal with Direct Source again.  It was a horrible experience.