Madison Lawn Center

Work on the mower was all well and good, the price okay, the return call regarding what the mower needed and the time to complete the work was great (during this slow season), only, the rough starting didn't seem to be resolved. The lower score on responsiveness and the low score on professionalism is due to the response when I expressed dissatisfaction to a particular issue. The issue was that their own website, not someone else's that provides business information, posted hours of operation, on which I relied. Their webpage stated that they were open until 5:00 pm weekdays. I arrived about 4:10 pm on Thursday to pick up the mower (after having been notified that it was ready to pick up some days before). When I arrived, they were closed, with hours posted on the door indicating closing at 4:00 pm. I called their number immediately expressing my unhappiness that they were not open according to their own webpage, on which I had relied. When I returned the next day, the proprietor was defensive, objected to my expressing my unhappiness on the phone, stated that the customer is not always right, etc., etc., at first denying that their webpage posts the hours that I had stated. Then and there he pulled up his main page, which actually did state that closing time was 4:00 pm, but the page that I had gone to was their "contacts" page, which did post 5:00 pm as closing time.
As I expressed to him, it's unreasonable to expect a customer to need to verify a business' webpage regarding their hours, either against another page from the website, or elsewhere. Nonetheless, he still regarded it as my error and was quite defensive. I suggested that we take of business so that I could move on and that I would plan to not return, and he was quite agreeable to that. Later, as he brought the mower around, evidently having a few moments to think about it, he was a bit more apologetic and asked for return business, but, by then, based on his behavior and response at the counter, there was no way I was going to do business with him anymore. The extra trip, directly attributable to the error on their website, cost more than 50 miles and associated time, going in I had expected some compensation therefor, but we never even got that far. I'll travel even further to avoid doing business with him; I simply don't trust him. An "F" for professionalism is far too generous, but it's the lowest grade possible.

Went in on a Saturday to get a blade sharpened. They informed me that I would have to come back on Monday as they only have 2 employees that work on Saturday. The place was absoultely dead, so they could have taken 5 minutes to sharpen my blade and take my $9. This is not the first time I have walked out of this store feeling like I am imposing on them. Never again... I will drive the extra 10 miles to Athens next time.

They did pick up and deliver my riding mower as advertised. However, the charges for this service weren't $50.00 as I had been told. I was charged $100.00. Also, my mower just needed a tune up and blade sharpening. They installed a fuel shut off valve in the fuel line with out asking me, or telling me about it. Their own delivery people didn't know how to use it. My mower wouldn't even start. I loaded it in a pickup truck (no easy task) and took it back to have the mess fixed. It wasn't fixed and I was charged again. There was no communication with me during the 'repair' process and I was blamed for the outcome of their incompetence. I found the staff rude, and ignorant. I found someone else to fix my 4 year old riding mower before more damage was inflicted on it. The person who did fix my mower informed me the 'repair' done by this company was not needed, he cleaned a small piece of debris out of the carborator. I paid over $200.00 and had damage done to my mower needlessly by Madison Lawn Center.

Great...they showed me the different reasons why to buy their piece of equipment. You felt their honesty. They service the equipment before giving it to you. The very next week I went in there to ask them a technical question. They answered it in a professional manner.