
About us
Roto-Rooter Plumbers of Huntsville and Madison County was established in 1963 and has been family owned since that time. Roto-Rooter Plumbers is customer oriented, delivering quality same day service, with most calls scheduled within two hours. The current owners, David and Deborra Byrd, understand the value of commitment to their community comes from honest relationships and hard work. Roto-Rooter Plumbers strives to deliver the best service at the best value.
Business highlights
Services we offer
Residential & Commercial Drain Cleaning, Plumbing Repair, Trenchless Pipe, TVI & Line Location, Water Jetting, Pumping, Septic Systems, Back Flow Testing, & Underground Leak Detection.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
- 9
Assorted photos uploaded by Roto-Rooter Plumbing & Water Cleanup
Number of Stars | Image of Distribution | Number of Ratings |
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85% | ||
10% | ||
0% | ||
3% | ||
3% |
Filter reviews by service
"Thank you for your kind words. Victor is an outstanding plumber and we're happy to have him on our team. We appreciate your business and value you as a customer."
"[Member Name Removed] Thank you for the opportunity to serve you. We appreciate great customers like yourself. Your Huntsville Roto-Rooter Team!"
"[Member Name Removed] thanks for letting us serve you. Your right No clog is to clogged for us. Thank You!! Your Huntsville Roto-Rooter Team"
"[Member Name Removed] it was our pleasure to serve you! Thank you so much!! Your Huntsville Roto-Rooter Team"
My spouse handled the visit for a two toilet that are being flushed twice and one time overflowed. REsolved the problem for two weeks with RID-X like product. The line seems to be the problem. The Roto Rooter Team saw no problem with line. Made no suggestion to clear the line. Therefore, No action taken.
No adjusting flush water on toilet to aid in flushing. Walked around outside and did not see a vent pipe/clean spout thing. Inspected a dripping facet at sink. Told to replace. Replace lines to facet. Again no action taken. Just advice.
For $120 dollars was told to replace both the original 1980 toilets and dripping facet. Was told the line was clear. (I don't belive it - since toilet aids resolved problem for both toilets for one month. Told no clearing of the lines will be needed. Toilets are our problem. My spouse paid them for advice. I talked to the office the next day. No discounts will be applied for a return visit to repair/fix problems. Go tho the web site and get coupons.
STAY AWAY!!! CALL SOMEONE ELSE!!!
"Thank you for choosing Roto-Rooter. We appreciate your service and hope you share us with family, friends, and neighbors. The Roto-Rooter Team"
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The younger plumber returned at 11:00 with parts. Jack went to Tennessee for another job. At first I thought it was a bait & switch but Jack returned later that day. They worked until 8:00 pm to complete the job. The next day (Tuesday), I went to the house to inspect. The tenants said Jack returned that morning to install something in bathroom. They were told inspection would be done Wednesday. I spoke to Jack who said he installed an expansion device in the toilet & confirmed inspection the next day. I flushed the water heater (WH) because hot water was still discolored. However, the WH valve leaked slightly afterwards.
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Early Wednesday, the tenants called & said they'd shut off the toilet because it was gushing. I called Jack & we met at the house. The problem: the City requires an expansion device. An expansion tank is usually installed. The cheapest solution is a toilet expansion valve. The only one on the market is "Watts GOV80M2", available at Amazon for $16.00. Jack had installed that (something anyone can install -- why would a master plumber install it?) Anyway, Jack said the Watts' valve was defective. He tried but couldn't fix it. He said an expansion device was really not necessary & his plan was leave it on, get the inspection & then install a regular valve afterward. I opposed the idea. I brought up the subject of water pressure (just a hunch). I asked if he knew whether we had a Pressure Reducing Valve (PRV). Jack said yes because they were required by code. I said I thought it was required only if pressure from the meter was over a certain PSI. Nope, says Jack. (More about that later.)
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I explained the lav faucet wouldn't work since the Pex was installed. It had worked before but not now. He said the faucet's screen was clogged & he couldn't remove it due to age (I witnessed him trying). During our conversation, I brought up a shower drain leak, the leaking WH valve and a 3/4" nut on the 1/2" iron pipe tub spout that needed to be removed. I asked for a quote the work. He quoted a price of $228.00 to tighten the shower drain, replace the WH O-ring & remove the nut from the spout pipe. I agreed to the price.
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Jack left & returned to reinstall a new toilet fill valve. He fixed the O-ring and I just assumed he removed the pipe nut. While he was gone, the tenant was able to remove the faucet screen but it still didn't work. So then Jack tried cleaning the valves but it still wouldn't work. So I ordered a new faucet (from Amazon) & said I'd replace when it arrived Friday. The inspector came but would not release the job without hammer arresters on every appliance (ice maker, washer and dishwasher). Jack came back later that day & installed hammer arresters everywhere but the washer's hot line.
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The inspector returned Thursday am & said the lav faucet & tub spout were now holding up the job. I didn't realize the faucet & spout would hold up the inspection. I told the inspector I'd install those on Friday when they were delivered. Jack wanted to be paid then, saying the only issue was the faucet & spout & those didn't involve him. He asked me for $1,998.00 saying their portion was done. I replied when the job passed inspection, the money would be paid. He said he'd tell his boss. Uh, OK...
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I went home and pulled out the original quote & confirmed $1,700.00 was for ALL FIXTURES. So the extra $50.00 became a concern, along with several other things: 1) no hammer arrester on the clothes washer hot line, 2) no paperwork defining the extra work, 3) no expansion device installed (Jack replaced the toilet fill valve and I thought it wasn't an expansion device). Via email, I told Roto Rooter about my concerns (I wanted to start documenting everything). While writing the email, the tenants called and said their toilet was off again because it was gushing! So I included concern #4, the gushing, newly fixed toilet. Roto Rooter called within 2 hours after receiving the email. Their general manager, Terry, wanted to talk to me.
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Terry, Jack & I all met at the house on Thursday afternoon. I was informed they'd measured water pressure and it was 85 PSI, (the maximum allowed is 80 PSI, so we were 5 PSI over). This was why both toilet valves had started gushing. They said I needed a PRV to fix the problem. (Jack insisted I had a PRV the day before.). I asked why they didn't just put on a regular expansion tank? Their response? No room for one. But I know a tank can be installed on the cold main anywhere before the WH (under the house). Terry said he'd put on a new PRV at his cost. I agreed simply to get the job done.
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Terry said he wasn't going to "quibble" over $50.00. There was no "quibble" because the quote was for all fixtures; $50.00 was overcharge. He said he'd let the $50.00 "slide". My opinion is there was no "slide" or "quibble", only our original quote! Then we discussed the missing hammer arrester. They hadn't installed one on the hot because the tenant hadn't hooked up the hot. Because it wasn't being used, they didn't install. I explained the situation: the tenant was using a portable washer but planned on buying a full size soon. She'd hook up the hot then so a hammer arrester was needed. They agreed to put one on. Again, they wanted their money. I said I owed $1,928.00 ($1,700.00 for re-pipe, $228.00 for extra work) + the cost for the new PRV. They agreed to the amount. Again, I said once the job passed inspection, they would get paid.
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On Friday the PRV was installed & the toilet finally quit gushing. The cost was $38.00. Friday night, the tenant installed the new lav faucet (Amazon shipped to her). She called & said the new faucet worked for 5 seconds & then quit. So she took off the risers & they were full of ROCKS AND DEBRIS. She said she'd clean them out Saturday because it was getting too late. I told her not to because I'd paid for all the galvanized to be replaced. I thought debris could NOT be in brand new pipes & this told me that there must still be galvanized somewhere in the system. I told her Monday morning I'd call Roto Rooter again.
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During the initial inspection, Jack had told me the inspector chose not to crawl under the house. I realized that this would now be required. Monday morning, I called the inspector & reported the rocks & debris situation. I said I wanted every inch of the pipe inspected because there must still be galvanized somewhere. He said to contact the plumber & we'd all
"Roto-Rooter Plumbers has been operating successfully in Madison County since 1963. It was the first company in the county to specialize in Sewer & Drain work, then, 30 years ago because of demand and began plumbing services also. We have a client base of over 25,000 repeat customers, both residential and commercial. We receive their unsolicited appreciation in cards and letters, and receive overwhelming positive feedback in our follow up calls. We have never had a customer have a problem to which a satifactory resolution was not made, and everyone happy - even to our detriment. To these customers, and others that may be considering our services, we say only that the facts are, but the truth is. We do not claim to have done everything right. We tried to satisfy the perceived desires of the client, as well as her sister, the tenant. We will not debate the specifics of Ms. [member name removed]'s job in a public forum. We only ask that you read the dissertation, imagine yourself as the service provider, then customer, and make your own assessment of the situation. As a prospective customer, remember, what you read on the internet is not always applicable in the real world. Asking a contractor to perform specifically to knowledge gathered in this manner can create a chain of events very difficult from which to recover. Finally, we would not be much of a company if we did not support our wonderful staff. Although Jack (the plumber) is very much a "fall guy" in this situation, he is an excellent plumber. Jack has a nature of being overly accommodating and trying to do whatever the customer wants. Admittedly, that was the wrong personality for this situation. Jack is knowledgeable, dependable, trustworthy and very much a team player. His skill and experience is respected by the rest of our staff, and he is a "go to" person if they encounter a problem; he is always available for advise. He gets accolades from our customers for service calls he makes for which he charges nothing or greatly reduces the price. He has a heart for people, and is not one to rebuff or refute. We truly regret Ms. [member name removed]'s situation. Everyone contributed to the molehill becoming a mountain. No one is blameless. We are in agreement and understand her statement that she will not use our services again. We can appreciate her decision. However, we ask that you make your own assessment. And if you do decide to use us, we thank you in advance for choosing to use Roto-Rooter Plumbers!"
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