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Don Kennedy & Sons Structural Solutions
Concrete Flatwork - Repair & Resurface, Poured Concrete Wall Service, Concrete Foundation Installation,
About us
At Don Kennedy and Sons our mission is to provide safe, effective, and professional residential and commercial property moving solutions, together with the services that are needed to keep the base of the building safe, dry, and secure. Whether this means installing special systems to keep moisture out, or adding pier supports to ensure structural integrity of a building or home - we can help. Our services include: -house moving -foundation settlement repair -waterproofing systems -crawl space encapsulation -rainwater harvesting systems Our professional approach includes: Arriving on time and prepared for appointments Showing up in a clearly marked vehicle so that you know who we are Being respectful of your property and personal belongings Providing effective, lasting solutions to problems Addressing the root cause of issues, and not applying "band-aids" Providing personalized, one-on-one attention for each project
Business highlights
80 years of experience
Services we offer
Basement Waterproofing, Concrete Raising, Crawl Space Encapsulation, Crawl Space Repair, Foundation Settlement Repair, Harvesting Rainwater, Home Repair, House Moving, Mold Remediation, Structural Moving
Accepted Payment Methods
- CreditCard
Reviews
4.332 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 9% | ||
| 0% | ||
| 9% | ||
| 9% |
Showing 1-25 of 32 reviews
Shannon L.
Oct 2023
Hired Kennedy and Sons a year ago for crawl space pier installation, which included a needed-adjustments warranty. The company has failed to honor this despite required adjustments. We’ve contacted them four times by phone and once by email over weeks, each time without follow-up or resolution. Even a scheduled call was ignored. Their lack of response and customer service disregard is extremely disheartening and frustrating. Their initial installation was satisfactory, but their subsequent support and honoring of the warranty were nonexistent. It’s imperative that potential customers know our experience, and we hope no one else experiences this lack of accountability and service from Kennedy and Sons in the future.
Deborah M.
Feb 2019
Grant came out and entered the crawl space and inspected it also took pictures , he advised me the crawl space had no problems.
Rayford V.
Aug 2018
Jeff Kennedy came out to the house on a Saturday to look at the sagging lintel over my double car garage door. He recommended their new patented Lintel Lift system which was a much more affordable solution than traditional lintel repair. His crew showed up on time and worked a solid 12 hours to install the lift system and to frame up both garage doors so that they matched. Very professional and a pleasure to work with them. Cleaned up after the install at 8:30PM.
Allison R.
Oct 2017
Don't use this company, especially if you are a woman. They will take your money, treat you with disrespect, not do the work and use their attorney and the court system to jerk you around as long as they can.
Response from Don Kennedy & Sons Structural Solutions
"I am sorry for the bad feelings and i assure you this is not how we operate or how we encourage our team members to operate. We come to work each day with a feeling blessed to share our experience and expertise as we have for 75 years with the only goal of a great reputation to our family name. My Mom instilled this in me and my Father still lives it by example to this day. While we are not perfect we do care. I reviewed your file and i do not see any complaints. Please feel free to call me personally and i am happy to do my best to help. Jeff Kennedy. President 256.533.1100"
Debbie L.
Aug 2017
I am pretty easy to please. I have very rarely if ever left a negative review on products or services but I am very displeased with the work quality of this $15,000 project and the responsiveness of the company. The project was "completed" 11 months ago, but I have been unable to get the company to finish or to honor their warranty. First, the positive...the crew worked hard. The job was bigger than they anticipated and they put in more jacks than they had quoted without charging me more. The repair and brickwork on our raised patio was well done and went beyond my expectations given the poor initial condition. However, I have had several major issues with the project. First, some brickwork on the house was redone. Excess mortar was left smeared all over the house, leaving it very messy looking and making it quite obvious that settling and repair had been done. I have been asking now for 11 months for the job to be finished and no one has come out to do this. Second, the floor leveling was not successful. I paid $2000 for this part of the job. Putting additional supports under the floor made some areas better, but others worse, leaving me with visible bowing across a doorway and noticeable dips in the floor They did send people (different ones each time) out twice to work on this more and to make adjustments. The supports have been lowered and it is similar to how it began before I paid for the job. I can live with this the way it is, but wish they had just told me upfront that they couldn't fix the problem and saved me the money. Third is my major complaint. Some of the cracks in the brick siding opened back up within 6 months. Despite a "lifetime warranty" on the work, no one will come out to look at the issue, which is obviously a failed foundation repair. I have called and emailed repeatedly, but have been ignored. Photos included. Fourth is not as big a deal, but after the job was completed, I spent 8-10 hours on cleanup. The yard was a muddy mess, my walk-in crawl space was littered with rocks, piles of dirt, and piles of broken brick that were thrown under the house instead of being disposed of. I had to cart away brick, remove debris, rake the area level, and replace plastic sheeting. At least I could take care of this issue myself. Don Kennedy and Sons boasts of "no failed jobs," but I am sure this job does not represent how they want potential customers to view their company. I chose this company because of their good reputation and their excellent reviews, but have been very disappointed. I am still hoping that they will correct these issues and will update my review if and when they do.
John S.
Aug 2017
Took them several weeks to get us scheduled then the weather delayed that. Due to mechanical issues it took a little longer than planned to complete the job. Overall I would recommend them. Price is very good and they know their work.
Nan R.
Jun 2017
This was a huge job and they took their time to do it correctly and avoid further damage to our structure. The team was friendly, polite, and professional. They cleaned up after the completion of the work. If we were concerned at any step along the way, the team lead took the time to explain what was going on or to make adjustments as necessary.
Bill M.
Dec 2016
Tony was referred to me by my real estate agent and he was absolutely fantastic. Tony came right on time when he said he would be there and his communications were prompt and professional. It was a pleasure to work with Tony during the proposal phase and the work itself. He is technically knowledgeable and dependable. I highly recommend him! He is the reason I contracted with Don Kennedy & Sons.
The foundation support piers did exactly what they were supposed to do. The stair step cracks in the brick closed right up as we had hoped. There was a little more impact to the yard and soil than I had expected, but not a major issue.
The Stable Lift Piers and 2x8 girders also did their job. They are not as elaborate of a solution as the adjustable “Smart Jacks” on top of poured concrete pads from AFS, but they do work and they are a little less expensive. I recommend that consumers understand what they are purchasing on major repairs like this and get someone to help if they don’t. I did an internship with a home inspector, and I have structural improvements at my main residence, so I was able to spot some minor issues which Tony readily and proactively agreed to correct once I explained them on the phone. The laborers came right over, understood my concerns, and fixed them right away. Some additional materials were added at no expense/no questions. I think if Tony had been available to inspect before I did he would have corrected these on his own. My own inspection was prematurely hurried by the office manager – see below.
Administratively this business has some improvements to make. At 2:00 on Friday I was called by the administrative assistant that my work was complete and asking for immediate payment. I kindly asked for a chance to see the work first over the weekend and that I would pay on my way to work first thing Monday morning. I was told that they would have to ask the office mgr. This made sense and I agreed. Surprisingly, Jordan called me back promptly explaining that this was not acceptable per her manager and that I needed to leave my own job and arrange for payment with Jordan ASAP. I immediately left a voice mail for Tony. Thankfully he straightened it all out. I was never given an apology by the office manager. So, I ran over first thing Saturday morning and observed the minor corrections needed to be made. The office mgr’s insistence on paying right after they were done seemed underhanded (and downright strange too), but Tony made it all right. The office manager needs to get better at being reasonable conducting business, treating people respectfully, and resolving business issues firsthand. The administrative assistant Jordan worked very hard to provide great, positive customer service. I remained with the laborers on Saturday to make sure everything was fixed to spec, and it was. The laborers worked hard and were very friendly.
I’d recommend to Don Kennedy and to their customers that a 7-10 business day payment period be part of the contract to allow the customer time to inspect themselves, Tony to inspect, and/or get a buddy to inspect after completion of the work. This will also take a lot of stress off the front office and the customer. I’ve contracted lots of work over the years and I’ve never been pressed for payment so urgently – despite a 50% down payment.
In summary I do recommend Don Kennedy & Sons for structural repairs, especially if you go through Tony.
SAM G.
Dec 2016
Called Tony at Kennedy's and agreed on a time for him to examine the cracks. He came out and formed his opinion, gave me facts about slab foundations and we discussed what work needed to be done and rough cost figures. Later, I pulled up the carpet inside to examine the top of the slab and found no hint of cracks. The mortar between the "L" shaped blocks on the outer perimeter of the slab had deteriorated and disappeared. I phoned Tony and discussed repairs if the slab was not cracked and if the foundation had not dropped out from under the house. He informed me that he had epoxy sealers that are not available in local stores that would cement the concrete blocks together. The work needed to be done in temperatures above 40 degrees. I hinted that I might seal it myself. Tony called me back the next week and asked if I was going to do the work my self or if I wanted them to seal it. the temperature was 56 degrees. He quoted a price and I told him I wanted him to do it. Two guys came out and examined the job and began putting sealer from the inside. After sealing the outside, he returned to the inside and applied more sealer. He informed me it would cure in 2 hours and be ready to reset the carpet inside. Tony came out and inspected the finished job and I paid him.
Charlene W.
Apr 2016
unknown
K C.
Feb 2016
unknown
Response from Don Kennedy & Sons Structural Solutions
"Everyone these days are stressed on time it seems. Cell phones, internet on them, and social media, while handy, has caused many to only have time or think to "react" when things go bad. I applaud people like the Mr and Mrs [Member Name Removed] who take the time to say something positive when given good service. These are good Americans like of which our country was founded on, and i want to say THANK YOU to them! Many lessons can be taken from this. For whom may be reading this, i encourage you that the next time you are at a restaurant and you have good service from your waiter or waitress, please call the manager over and let he or she know the great job the team is doing. Trust me, it goes a long way. Thank you again to the [Removed Member Name] and my family team. Please call us for a free estimate for your foundation/cracks in brick repair, crawlspace/basement water repair, sagging garage door lintel repair, or settled concrete raising. Jeff Kennedy, President Don Kennedy And Sons Structural Solutions. Celebrating 70 years and 3 generations of service to the Tennessee Valley (1945-2015) 256.533.1100 [email protected] www.DonKennedyAndSons.com"
William B.
Jul 2015
Before making some flooring improvements to my house, I contacted Don Kennedy and Sons Structural Solutions to take a look at our foundation. They were able to send someone out very quickly. He told us that our foundation was in good shape and did not need any improvements. He provided us with details that led to his conclusion that the house was well built. I appreciate that he did not try to sell us on something that we did not need. Our experience with this company was very positive and while we didn't have any work performed, I recommend them for an estimate or evaluation of your structure.
Response from Don Kennedy & Sons Structural Solutions
"I want to personally thank you for taking the time to give such a positive review. You are a good American. I think in the hustle and bustle of business these days, it is easy for some companies to forget why and who we were placed on this earth to serve. This year is our 70th year in business anniversary (thanks to our loyal customers and the grace of God) and I and my team continues the legacy set forth by my Grandfather, and Father that a customer is not just someone that spends money with you, but rather anyone of whom places their trust in you for the truth. While our report of repairs may not always be good, you have my word it will be the best of our ability. Give us a call today for a FREE and HONEST, estimate. Jeff Kennedy, President of Don Kennedy And Sons since 1992. (1945-2015) www.DonKennedyAndSons.com [email protected] (anytime) 7201 Stringfield Rd Huntsville Al 256.533.1100 Office hours M-F 7am-5pm, Live answering 24/7"
Kacey B.
May 2015
They did a great job and went above and beyond what was expected. They worked on a tight timeline, so that I could close on the sale of my home in the allotted timeframe!
Response from Don Kennedy & Sons Structural Solutions
"I and my team appreciate the opportunity to help, as well as our customer taking time to give a review. While not a large job, we realize it was important to both sale and purchase of this home, as well as the effect it controls for the families and their Realtor(s). No job is to large or small when it comes to sharing our 70 years of experience and expertise. Jeff Kennedy, President Don Kennedy and Sons DonKennedyAndSons.com 256.533.1100."
James D.
May 2015
unknown
Response from Don Kennedy & Sons Structural Solutions
"One of the reasons i love what we do is the opportunity to not only help, but to get to meet great people. The [Member name removed]s are no exception! Good American people and we are proud to have help them with their extensive foundation and floor settlement issues. At Don Kennedy and Sons, my family team and I strive to respect your home and design a repair plan as if it were our own. We never try to "over sell", but rather give our customers only what they need, and only after they understand why. Thank you again [Member names removed] for your kind words, and also for your extensive military service to our beautiful Country. Jeff Kennedy, President Don Kennedy And Sons Structural Solutions www.DonKennedyAndSons.com 256.533.1100"
Therese S.
May 2015
Very well. Crew was courteous, knowledgeable and fast.
Response from Don Kennedy & Sons Structural Solutions
"I would like to thank [member name removed] for taking the time to give such an positive review of my team. I know they have had bad experiences with contractors in the past, so coming from them it really means a lot! Many times we help customers over come the unknown fears of bad, past, contractor experiences, not to mention their foundation problems and all the "unknowns" that come with it. One can just take comfort in our 70 years of reputation in the North Alabama area of being honest, fair and taking a straight forward approach in our Solution Plans. Jeff Kennedy, President Don Kennedy And Sons Structural Solutions [hyperlink removed] 256.533.1100"
RONALD L.
Feb 2015
unknown
Response from Don Kennedy & Sons Structural Solutions
"I personally went over the job with Mr (member name removed) after completion and I was not aware he was anything but happy to get the neglected work done. Also, while he had work conditions and crawlspace issues (14" off ground) of which some companies refuse to work on, we were happy to give and execute a plan that resolved them. As president I take all reviews seriously which is why I do my best to personally be sure all customers are happy BEFORE leaving the job. I also encourage any of my customers to call my personal cell phone if they have any concerns "down the road". I am not sure why Mr Landers is giving the low review, or why he chose to not call me, but I will reach out to him this week and do my best to resolve any issues. At DKS our customers satisfaction comes first. Responding because I care, Jeff Kennedy, President 256.533.1100 (Huntsville, Al) [email protected] (email) www.DonKennedyAndSons.com (web site)"
RICHARD A.
Jan 2015
The work was very good. The workers were also good. They left the area clean and did their job. I would recommend them to a friend.
Response from Don Kennedy & Sons Structural Solutions
"I would like to personally thank [Member name removed] for his kind words, but most of all putting his trust in the hands of my team and I. I realize foundation repair can be a scary thing, and it carries much "unknowns" with it. This is why since taking lead of the my 3 generational family company in 1990, I have bestowed in my team members the same values as i was raised to not offer to a customer more work than what is needed to reach a sensible Solution. At Don Kennedy And Sons our customers concerns come FIRST! Jeff Kennedy, President/CEO Call or email me today 256.533.1100 [email protected] email [Hyperlink removed] visit our web-site"
Jessica S.
Oct 2014
They did an excellent job. Three technicians came out and completed the job in several day. They went above and beyond for us. They gave an honest estimate and they had the best bid out of the other company I looked into. I trusted their services. It was very easy to get in touch with them and schedule the service.
Response from Don Kennedy & Sons Structural Solutions
"I would like to thank [removed member name] for taking the time to share her happiness with my companies service. I realize in todays fast pace life it is more tempting to just take the time to complain on things that go wrong, rather than to give credit when deserved. I appreciate the kind words and the fact that we can work with deserving people. GOD BLESS you [removed member name]!"
Ruth W.
Aug 2014
They came and inspected and proposed a solution for us. There were really two issues, so they gave a us a quote for fixing both at once, and for just fixing one. We decided to hire them to level the floor in one room of the house, which involved replacing a beam in the crawlspace, and also fixing a crack in the brick over the garage door that they determined to be a problem with the header being installed incorrectly. The work was scheduled quickly and completed on time. We were very pleased. The floor does seem to be even and the repair done on the brick is so good you can't even tell there was ever a problem.
William G.
Jun 2014
It was very good. We were very pleased. They were very professional and prompt. I have another project here in a couple of months and I will call them.
Response from Don Kennedy & Sons Structural Solutions
"I would like to thank [member name removed] for taking the time to give his review, but most of all for allowing my family to serve his. I met with [member name removed] and though he had not a very large job, it was an unusual one. At Don Kennedy And Sons we are a custom company. One can rest assured that NO MATTER WHAT THE PROBLEM, we will work with the homeowner to find a Solution that works. Thank you again Graveline family for putting your trust in my team! Call us today at 256.533.1100, or my personal email [email protected] Also visit our photo gallery at our website at [hyperlink removed]"
Michael M.
Dec 2013
|However, once the house was moved, it took six months for them to do the cleanup they promised. I called and contacted them personally countless times. Many times, they promised cleanup "soon" or even gave a specific date. Every time, those promises were broken, always without contacting me. | |Finally, I had to report them to the BBB and threaten legal action to get results. Even then, they were two weeks later than promised in doing the job. | |Eventually, they did complete 90% of the job. I agreed with them that I would take care of the remaining 10% (hauling away some of the trash) myself.
Response from Don Kennedy & Sons Structural Solutions
"I have spoken with Mr [member name removed] personally, and while he and i disagree on all of the facts, i am very sorry for his ill feelings. Unfortunately when moving houses and demo of the below ground concrete there are many unforeseens. Weather is always a huge factor for example. On a positive note, in spite of the time it took, i do applaud Mr [member name removed] for letting us move the home as opposed to demolishing it. The result is a very happy couple with a home they could not have afforded otherwise, and a huge win for the enviroment. Over 7 acres of trees were saved by the moving of this particular home, as well as 16,250 cubic feet of landfill space. While at my best attempts, i will sometimes have an unhappy customer, anyone thinking of hiring me and my Family can rest assured it will only be after i as the owner have made every personal attempt to make it right, as with Mr [member name removed]. While the home relocation was successful, I am sorry again to the [member name removed] family for it taking longer than expected on the cleanup. Any customer with concerns is always welcome to contact me personally. My email is [email protected], my telephone number is 256.533.1100 Jeff Kennedy CEO/ Don Kennedy And Sons"
Joyce S.
Oct 2013
So on the very first day, the guys were on time. The first week or so dealt with taking down two sets of railroad ties. The first set of ties (wall) were 6-8 ft high and the length of the backyard was approximately 850 feet. Basically, the entire backyard was collapsing. It took a few days but they eventually destroyed the rotted retaining wall and moved the ties to an empty lot.
The second set of railroad ties was a challenge and the unknown was whether that wall would collapse. The guys eventually got everything taken care of and moved the other set of ties out of my backyard.
The next go round dealt with the other guys. Once the railroad ties were destroyed and taken away, the 'new' guys were now required to 'build a new wider wall' the length of 850 sq feet. As they got started, I began seeing all the bricks that were
ditched in the backyard from years ago when this was an empty lot neighborhood. With that said, they had to bring in a lot of dirt so the dirt wall would remain solid. The rebuild was completed, riff/raff was brought in so there would be a slope instead of a straight drop. The guys also provided 3 separate downspouts so the water flows to the creek. After that, the guys started building the stone wall and once that was completed, more dirt was brought in.
The last project entailed taking down a third set of railroad ties. That went well and everything in the backyard is solid.
I am pleased with how everything turned out and wish it were a year from now so I could be mowing the backyard as needed, or sitting on the lower deck looking at how great my yard is. I thank everyone for all they have done and would recommend Don Kennedy and Sons to anyone.
Thanks for everything.
The second set of railroad ties was a challenge and the unknown was whether that wall would collapse. The guys eventually got everything taken care of and moved the other set of ties out of my backyard.
The next go round dealt with the other guys. Once the railroad ties were destroyed and taken away, the 'new' guys were now required to 'build a new wider wall' the length of 850 sq feet. As they got started, I began seeing all the bricks that were
ditched in the backyard from years ago when this was an empty lot neighborhood. With that said, they had to bring in a lot of dirt so the dirt wall would remain solid. The rebuild was completed, riff/raff was brought in so there would be a slope instead of a straight drop. The guys also provided 3 separate downspouts so the water flows to the creek. After that, the guys started building the stone wall and once that was completed, more dirt was brought in.
The last project entailed taking down a third set of railroad ties. That went well and everything in the backyard is solid.
I am pleased with how everything turned out and wish it were a year from now so I could be mowing the backyard as needed, or sitting on the lower deck looking at how great my yard is. I thank everyone for all they have done and would recommend Don Kennedy and Sons to anyone.
Thanks for everything.
Sheri K.
Jun 2013
Oh, my this project went so smooth and painless for my husband and I!!! They called that morning that they started they projected a 2 day completion and completed in 1.5 days. I did not have to babysit, they came to work and wow!! They left absolutely no mess behind and even came back out the next morning at our convienence to show/explain what they did so my husband could ask questions, (of course for me it was completed and I was thrilled). They even did a little extra fixing the ground area for the crawl space entry. It looks great and most importantly it works, doing what it is suppose to do, draining water away from the house.
This went so well and they did such a great job of communicating with me, of course I have common sense, however, they took the time to break down and discuss the drawing and plans with me at a level even I could understand letting me ask, I am sure to them are not so bright, questions.
I appriecate how friendly everyone with this company has been to me each and eveytime I have contacted them.
So, Yes absolutely I will be calling them back to provide services, Oh, wait I have called them back and they are going to start another project for my husband and I with in the next 2 weeks.
This went so well and they did such a great job of communicating with me, of course I have common sense, however, they took the time to break down and discuss the drawing and plans with me at a level even I could understand letting me ask, I am sure to them are not so bright, questions.
I appriecate how friendly everyone with this company has been to me each and eveytime I have contacted them.
So, Yes absolutely I will be calling them back to provide services, Oh, wait I have called them back and they are going to start another project for my husband and I with in the next 2 weeks.
Response from Don Kennedy & Sons Structural Solutions
"(deleted member name), We are pleased to hear that you are so satisfied with the quality service we have had the pleasure of offering you. We are utterly grateful for kind and flattering review, and most importantly, your patronage. Our greatest reward is knowing we are helping homeowners like you and providing you with peace of mind and a practical solution to your problem. Best Regards, Jeff Kennedy, President"
James C.
May 2013
Kennedy was responsive, provided a detailed estimate of the work. After the work, an electrical problem was discovered but Kennedy fixed the problem without charging me. Kennedy stand by their work.
Johniece B.
Apr 2013
I had received another estimate first before Don Kennedy from AFS. The AFS estimate was outrageous at over twice as much as Don Kennedy and sons. Plus I felt uncomfortable because the sales rep for AFS kept trying to sell me a foundation encapsulating system for my crawl space and kept saying i had a moisture mold problem. I could go on about how much of a rip off I think AFS is but I want to praise Jeff Kennedy and his crew in this review. I will come back and edit my review and provide more detail. I do want to say you must give these guys a chance. Do not fall for fancy commercial advertising and high pressure tactics of doom and gloom from other foundation repair companies. Get an estimate from Jeff Kennedy and take advantage of his extensive knowledge and experience. He has been doing this type of thing his whole life and though I was skeptical at first I am a believer now. When you call Don Kennedy and sons Jeff Kennedy will give you a fair assessment of your home's condition. He wont make you think it is worse than it is and he isn't some salesman who works on commission. He has the experience and knowledge as does his crew he works with and he was involved in the process every step of the way and kept me informed continuously. He was also very patient with all of my questions and concerns and repeated himself when I needed more reassurance. I have a ton of respect for this company and I will recommend them forever.
Licensing
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FAQ
Don Kennedy & Sons Structural Solutions is currently rated 4.3 overall out of 5.
Don Kennedy & Sons Structural Solutions accepts the following forms of payment: CreditCard
No, Don Kennedy & Sons Structural Solutions does not offer free project estimates.
No, Don Kennedy & Sons Structural Solutions does not offer eco-friendly accreditations.
No, Don Kennedy & Sons Structural Solutions does not offer a senior discount.
No, Don Kennedy & Sons Structural Solutions does not offer emergency services.
No, Don Kennedy & Sons Structural Solutions does not offer warranties.