ASHLEY FURNITURE

We bought a leather couch, loveseat with recliners, oversized chair and ottoman and rocker recliner.. all leather..

They delivered the products broken. The loveseat has two recliners of the millennium collection and you can see the floor through them. They would not fix them. They said that is the way it was.. the recliners wouldn't work. It took a month before they would come and fix it. The leather ottoman has a serial number in the leather that you can see through. The customer service was awful. The back of one piece fell off and they came out and stapled it. They would not replace any piece and said all sales were final. The managers would not answer our calls. We left messages everyday. They sent out repair but it took weeks and then they would do the minimum to fix it. It was our first major purchase. I tried to tell them that the loveseat isn't suppose to be so far apart that you see the floor. It was a terrible experience to buy that much furniture and they wouldn't stand behind it and the quality was terrible..

The delivery was on time and the gentlemen were very perfeshional. I will use Ashleys again.

I FINALLY CONVIENCE MY OTHER HALF TO BUY NEW COUCHES. THEY DELIVERED GREAT AND FASTER THEN PROMISED.
THEN A PART BREAKS ON IT AN A SEAT CUSHION FALLS THRU THE SEAT AREA. I CALLED ON 12/6/2012 AND TALKED TO CUSTOMER SERVICE. IT'S UNDER WARRANTY SO THE LADY TELLS ME IT'S 2 WEEKS TIL TECH COMES OUT TO ASSESS PROBLEM AND ORDER ANY PARTS NEEDED. THE TECH COMES TO THE HOUSE AND TELLS US WHAT WE NEED SAYS HE WILL ORDER IT AND TO GIVE HIM A CALL BACK WHEN PART IS IN. PART CAME IN ABOUT FIRST WEEK OF JANUARY 2013. I TRIED TO CALL TECH BUT, GOT WEIRD EMAIL TEXT MESSAGE SENT TO MY PHONE. HAVING NO IDEA WHAT TO I START TO CALL CUSTOMER SERVICE. THEY SEND THE TECH AN EMAIL ON JANUARY 17TH TO TELL HIM PART IS IN. THEN I CALL CUSTOMER SERVICE AGAIN ON JANUARY 29TH THEY WILL EMAIL HIM A SECOND TIME AND REP TELLS ME SHE WILL KEEP CALLING HIM TIL SHE LEAVES FOR THE DAY TO TRY TO GET HIM. I CALL CUSTOMER SERVICE TODAY FEBRUARY 1, 2013. I WAS TOLD TO CALL BACK NEXT DAY AND TALK TO HIS SCHEDULING SUPERVISOR BECAUSE, OUR NAME IS STILL NOT SCHEDULED ON HIS LIST OF JOBS TO GO TO. THE SAGA CONTINUES....... WILL I BUY FROM ASHLEY AGAIN MAYBE AS LONG AS IT DON'T HAVE ANY PARTS ON IT THAT MIGHT NEED REPAIRING.