Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
Jonathan O.
Mar 2014
Phone Service - Cellular
Called Wednesday, 02-05-2014 at 6:00 PM - Repair number 961146.
Explained that the DSL is very slow ( .75 Mbs to 3.0 Mbs ) and locking up both of my laptops. I checked it at the phone box with the modem outside the home before I called for repair service. I have three different modems and all three with two laptops act the same.
When I take my laptop to my work office and plug it to the exact same modem ( Westell 7500 ) with the same speed, it works with out any problem.
The modem that I use is a Westell 7500 with a speed service for 10 Mbs. I also have two other modems that I test the speed with outside of my home at the phone box before I call and all three modems have the same results even when it works normally, all three modems work very well with out any problem.
I also explained that this problem has been ongoing since I had DSL service activated in this home in February 2006 and I have called in once or twice a month every month for the same problem with no solution and each time I call in. The Centurylink service tells me that they have no record of me calling in and that they check the line and there is no problem showing on the network. They also have told me that the problem is either my laptop or my phone line inside the house, which I have replaced the phone line inside the home twice until I started checking it at the phone box outside the home before I call in so I can tell them that it is definitely not the phone line inside the home or my laptop because it works with out any problem at my work office.
The DSL service will amazingly start working again at the end of the day for about 3 to 6 days after I call in, then it reverts back to the slow speed again.
A repair Technician came to my home the next morning, Thursday, 02-06-2014 about 10:45 AM named Todd and he checked the speed and throughput inside my home and found it to be slow and jumpy and that it should be a stable speed but was not.
I told him that an engineer in the past had told me that the switches and ports at the substation in town kept going bad and at that time replaced a switch that fixed the problem for a short while at the time.
That afternoon on Thursday, 02-06-2014 Century link called with a recorded message saying that the problem had been resolved. The DSL worked good for about a day the reverted back to the slow jerky speed. I thought maybe it was because of the weather and waited a couple days before calling back in to see if it was or not.
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Called Tuesday, 02-11-2014 at 12:15 PM - talked with service rep David and explained the same thing to him as in my call on 02-05-2014. David ran a line test like all the other times when I call in and found no network problem and he will have a technician out again on Thursday, 02-13-2014 and back track the problem until it is fixed.
AT 3:00 PM I think it was Steve or Todd that called from the sub station ( 205-935-3114 and 205-935-3115 ) in town and said that they are working on swapping over to a larger fiber optics line that can handle the traffic and that all of north Alabama was having the slow speed problem, that a Service tech supervisor ( Shannon ) was on his way up here to help and he could explain it better, then Shannon just walked in the door at the sub station here in town ( Hackleburg ). Shannon said the same thing that they are switching to a 10 GIG line to handle the traffic, then later switching to a 100 GIG line. That when they started offering faster speeds, the line were not able to handle the traffic, so they installed a larger line each time and had a hard time keeping up with demand. Shannon said it will be close to Thursday, 02-20-2014 of next week when they get everything switched to a larger line that can handle the internet traffic.
About 4:20 PM Tuesday, 02-11-2014 Centurylink called with a recorded message saying that the problem had been solved. ( Which it had not because they were still working on it until next week. )
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Thursday, 02-13-2014 about 4:51 PM a Centurylink rep William called and asked me to explain to him what is going on with the internet at my home, Which I did and he asked if a port change had been done before, which I did not know for sure, but I think it has. William said that he will see about trying a port change to see if that will help. I also told William what Steve and Shannon told me on Tuesday, 02-11-2014 about changing over to a larger line to handle the internet traffic demand. William scheduled a service call on Monday, 02-17-2014 between 8:00 AM and 12:00 PM and that he will keep updated on the progress until the problem is solved.
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On Monday, 02-17-2014 the service rep. Todd came to my home to check the service again and told me that when they do a line check from the office, it will not tell them if anything is wrong, it will only tell them if the service is completely disrupted at the time they check it. Todd also said that they switched my service at the substation to a different port which helped a lot and the service runs much better, but is still a little jerky, but they are still working on switching over to a larger line.
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Thursday, 03-06-2014, The technician ( Todd ) came to my house to check the DSL after I called him and told him that my speed was back down to about 1.2Mbs and it should be 10.0Mbs and that I am unable to complete any online transactions because of it being so slow. Todd checked the DSL line and speed, then made a couple of calls and found out that they have some problems elsewhere and several people have called in not only from Hackleburg, but also from Hamilton. Todd said they are making the final switch over some time Monday or Tuesday night ( 03-10-2014 to 03-11-2014 ) to a bigger fiber optics internet cable and after that the DSL should be fixed in this area as well as others.
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Explained that the DSL is very slow ( .75 Mbs to 3.0 Mbs ) and locking up both of my laptops. I checked it at the phone box with the modem outside the home before I called for repair service. I have three different modems and all three with two laptops act the same.
When I take my laptop to my work office and plug it to the exact same modem ( Westell 7500 ) with the same speed, it works with out any problem.
The modem that I use is a Westell 7500 with a speed service for 10 Mbs. I also have two other modems that I test the speed with outside of my home at the phone box before I call and all three modems have the same results even when it works normally, all three modems work very well with out any problem.
I also explained that this problem has been ongoing since I had DSL service activated in this home in February 2006 and I have called in once or twice a month every month for the same problem with no solution and each time I call in. The Centurylink service tells me that they have no record of me calling in and that they check the line and there is no problem showing on the network. They also have told me that the problem is either my laptop or my phone line inside the house, which I have replaced the phone line inside the home twice until I started checking it at the phone box outside the home before I call in so I can tell them that it is definitely not the phone line inside the home or my laptop because it works with out any problem at my work office.
The DSL service will amazingly start working again at the end of the day for about 3 to 6 days after I call in, then it reverts back to the slow speed again.
A repair Technician came to my home the next morning, Thursday, 02-06-2014 about 10:45 AM named Todd and he checked the speed and throughput inside my home and found it to be slow and jumpy and that it should be a stable speed but was not.
I told him that an engineer in the past had told me that the switches and ports at the substation in town kept going bad and at that time replaced a switch that fixed the problem for a short while at the time.
That afternoon on Thursday, 02-06-2014 Century link called with a recorded message saying that the problem had been resolved. The DSL worked good for about a day the reverted back to the slow jerky speed. I thought maybe it was because of the weather and waited a couple days before calling back in to see if it was or not.
------------------------------------------------------------------------------------------------------------
Called Tuesday, 02-11-2014 at 12:15 PM - talked with service rep David and explained the same thing to him as in my call on 02-05-2014. David ran a line test like all the other times when I call in and found no network problem and he will have a technician out again on Thursday, 02-13-2014 and back track the problem until it is fixed.
AT 3:00 PM I think it was Steve or Todd that called from the sub station ( 205-935-3114 and 205-935-3115 ) in town and said that they are working on swapping over to a larger fiber optics line that can handle the traffic and that all of north Alabama was having the slow speed problem, that a Service tech supervisor ( Shannon ) was on his way up here to help and he could explain it better, then Shannon just walked in the door at the sub station here in town ( Hackleburg ). Shannon said the same thing that they are switching to a 10 GIG line to handle the traffic, then later switching to a 100 GIG line. That when they started offering faster speeds, the line were not able to handle the traffic, so they installed a larger line each time and had a hard time keeping up with demand. Shannon said it will be close to Thursday, 02-20-2014 of next week when they get everything switched to a larger line that can handle the internet traffic.
About 4:20 PM Tuesday, 02-11-2014 Centurylink called with a recorded message saying that the problem had been solved. ( Which it had not because they were still working on it until next week. )
------------------------------------------------------------------------------------------------------------
Thursday, 02-13-2014 about 4:51 PM a Centurylink rep William called and asked me to explain to him what is going on with the internet at my home, Which I did and he asked if a port change had been done before, which I did not know for sure, but I think it has. William said that he will see about trying a port change to see if that will help. I also told William what Steve and Shannon told me on Tuesday, 02-11-2014 about changing over to a larger line to handle the internet traffic demand. William scheduled a service call on Monday, 02-17-2014 between 8:00 AM and 12:00 PM and that he will keep updated on the progress until the problem is solved.
-------------------------------------------------------------------------------------------------------------
On Monday, 02-17-2014 the service rep. Todd came to my home to check the service again and told me that when they do a line check from the office, it will not tell them if anything is wrong, it will only tell them if the service is completely disrupted at the time they check it. Todd also said that they switched my service at the substation to a different port which helped a lot and the service runs much better, but is still a little jerky, but they are still working on switching over to a larger line.
-------------------------------------------------------------------------------------------------------------
Thursday, 03-06-2014, The technician ( Todd ) came to my house to check the DSL after I called him and told him that my speed was back down to about 1.2Mbs and it should be 10.0Mbs and that I am unable to complete any online transactions because of it being so slow. Todd checked the DSL line and speed, then made a couple of calls and found out that they have some problems elsewhere and several people have called in not only from Hackleburg, but also from Hamilton. Todd said they are making the final switch over some time Monday or Tuesday night ( 03-10-2014 to 03-11-2014 ) to a bigger fiber optics internet cable and after that the DSL should be fixed in this area as well as others.
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FAQ
CENTURYTEL-VERIZON ALABAMA is currently rated 1.0 overall out of 5.
No, CENTURYTEL-VERIZON ALABAMA does not offer free project estimates.
No, CENTURYTEL-VERIZON ALABAMA does not offer eco-friendly accreditations.
No, CENTURYTEL-VERIZON ALABAMA does not offer a senior discount.
No, CENTURYTEL-VERIZON ALABAMA does not offer emergency services.
No, CENTURYTEL-VERIZON ALABAMA does not offer warranties.