DEAN & SON PLUMBING CO INC

Not good at first I wrote a review earlier but they did make it right after the complaint. They fix the problem and apologized for the misunderstanding, scheduling and confusion on their part. the problem was fixed I was very satisfied. I will call again if in need of a plumber. they were in the wrong and admitted it and didn't charge a service call

Dean & Son must have had the third-string of their minor-league team out during the construction of my home (Stoneridge was the builder). First, the tankless water heater system was piped and connected incorrectly, resulting in excessive mixing of the hot/cold supply lines and lukewarm water from basically every tap and faucet, regardless of whether hot or cold was selected. Additionally, they failed to flush out the construction debris from the pipes prior to connecting all the faucets/taps (see photo), which, until we figured it out, had clogged all the aerators, resulting in very weak flow from almost all the faucets, and a total clogging of the supply line to my refrigerator (which is STILL not fixed). I will say that one of their senior plumbers, Justin, who was sent out to address all the problems, proved to be a very smart and capable guy, and was able to determine where the critical mistakes were made (things were so incredibly screwed up, it took him three separate visits to get everything sorted out--at one point it was so confusing he even had to contemplate breaking open a wall to visualize the pipes; fortunately, it didn't come to that). After Justin's repairs, we now have a hot/cold system that works as it should (he was unable to fix one of the piping issues, which would have required tearing out cabinetry and breaking open a wall; thankfully, this was the most minor of the problems). It seems that whoever was doing the plumbing during construction either had totally incompetent supervision, and/or simply had no idea what they were doing. We're truly thankful that Justin had the knowledge and patience to figure everything out. With the number of new homes being constructed in this area, with Dean & Son as the plumbing contractor, it's actually pretty amazing that they could screw a job up as badly as they did ours.

Aaron from Dean and Son was able to arrive within a couple of hours and he replaced the valve. He was very professional and efficient with the work performed.

We were able to determine where the leak was before Dean & Son arrived. Aaron from Dean and Son confirmed the leak and went right to work. Turns out that somehow the valve had failed alone the threads. Aaron replaced the valve patching it in between the PVC supply to the house and the copper line into the house. Aaron explained what he was doing and answered every question clearly and to the point which we appreciated. Somehow he never lost his good nature which I would have done digging in 3-4 feet of soaked earth and mud. He was GREAT.

I am not the original owner of the house, and Dean had installed the septic tank when it was first built. We have had the house for a few years, and had some growing concerns on the tank. When I called someone to pump it, they informed me that it was connected backwards, so it wasn't operating efficiently. I was able to find Dean, the original installer, and I am amazed at how promptly he jumped into action. He took his crew out there, surveyed what was going on, and corrected it. I can tell it's important to him that his work is correct - even years later, and I would definitely call him for future plumbing needs.

I thought it was a pretty good value! The issue is fixed, and I like how cleanly they worked. You couldn't even tell they had been there!

unknown

unknown

unknown

unknown

unknown

They did a really good job. I would recommend them.

unknown

Our disposal quit working so we called Dean and Son. Turned out to be something stuck in there that I couldn't reach. They figured out how to get it out and didn't charge me a thing!

Did not go well at all.

unknown

I asked Dean and Son to finish a small project I had started. I installed a hot water recirculation pump but did not have the tools to cut the existing pipes. Dean and Son sent a technician who completed the cuts and installed new fittings. They were done in less than 10 minutes! And, since the job was so simple, they did not charge us a dime! They simply asked us to keep them in mind when we needed additional plumbing work.

They were great. They responded quickly for an emergency and I was very pleased with their response.

.

The installer did a great job. He was punctual and very professional. He actually cleaned up after himself and my bathroom was as clean when he left as it was when he came.

I contacted the Dean and Son's on a Friday Evening around 6 pm at a recommendation of a neighbor who has used their services. Additionally, Dean and Sons were the plumbing subcontractors for subdivision development in 2007 when the house was built. The problem was a cracked pressure regulator flange fitting on the line going to the house service cutoff valve,. The answering service took my information and a description of the problem and stated it would be passed on to the person on call, After 2 1/2 hour of waiting for a response, I put a temporary patch on the fitting reducing the water flow and called it a night. The next morning I decided to call another plumber rather than reengaging with Dean and Sons after reviewing the latest Angies List feedback stated the company only responded to their warranty work after hours.

I discovered a pool of water next to my water heater. A trusted friend recommended calling Dean and Son. I was asked if I was a warranty customer, and I said no. She took my name, number and description of problem and said she would have someone call me back. Two hours went by and no call. I called back and got another person who apologized and said she would rectify the situation, asked the same questions, again, and said she would have someone contact me ASAP. Another two hours went by and I called back to get the response that since I was not a warranty customer they do not do after hours (Saturday) service. I explained that it would have been nice to be told that two hours earlier so that I had time to contact another plumber.

We have used Dean and Son Plumbing for many years and have always been very pleased. They do a very good job and the fees ($150.00) were in line with what other companies charge.

They did a wonderful job. They gave an estimate of $95 an hour and they did it within an hour. It was excellent work. I like their promptness, they were here when they said they will be here, and their professionalism, they worked and got it done when I got here. I was very pleased with them. They did a wonderful job.

See above.