Ontime Service - Electrical, Heating & Cooling, & Plumbing logoApproved Pro
This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro

Ontime Service - Electrical, Heating & Cooling, & Plumbing

Electrical, Lighting Service, Ceiling Fan Service,
This pro has maintained an average of 4.5+ star throughout their time with Angi.

About us

We specialize in home electrical, plumbing, heating & cooling and major appliance service and repair. We provide up front, guaranteed pricing on every job. If our technician ever smokes, swears or leaves any mess in your home the service is free! And you always get our OnTime guaranty - Service OnTime or we pay YOU 59!. We have earned Angie's List Super Service Awards for 2009, 2010, 2011, 2012, 2013, 2014, 2016, 2017, 2018 & 2020.. We are members of the BBB with an A+ rating. We have been locally owned and operated since 1975. Our service area includes most of Jefferson, Shelby, Baldwin & Mobile counties. For more information please check our website, www.ontime59.com.

Business highlights

Emergency services offered
50 years of experience

Services we offer

Our services include all home electrical service, repair & installation as well as service, plumbing repair, service, & installation. Repair and replacement of all types of heating and cooling equipment. We also provide annual maintenance of your heating & cooling system. We repair all makes and models of major home appliances like, washers, dryers, dishwashers, cook tops, ovens, ranges, microwaves, refrigerators and freezers.

Services we don't offer

We do not provide the following - Commercial plumbing service, commercial fire alarm systems, security systems or large commercial HVAC systems.

Amenities

Emergency Services

Yes

Warranties

Yes

Senior Discount

5%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
5.0162 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
6%
3
6%
2
1%
1
4%

Filter reviews by service

Showing 1-25 of 162 reviews
Joe W.
Aug 2024
5.0
Heating and Air Conditioning Service
OnTime is good as always. They always do a great job.
Yes, I recommend this pro
$30,000

Gregory S.
Jul 2024
5.0
Electrical
Everything went great. They were very professional.
Yes, I recommend this pro
$45,000

Stacey J.
Jun 2024
5.0
Electrical
Great Work! Ken Stone came out to give me an estimate and ended up giving me some really great suggestions for alternatives for my budget. He is very knowledgeable, understanding, and patient to hear out the customer. I am very pleased!
Yes, I recommend this pro

Amy M.
Dec 2023
5.0
Electrical
Did a great job. Assessed everything I needed and installed fixture that day.
Yes, I recommend this pro
$25,000

Kerbe F.
Oct 2023
5.0
Electrical
Ken and Tyler were absolutely awesome. They were very professional and on time. I would definitely recommend and use them again.
Yes, I recommend this pro
$390,000

Deannea C.
Nov 2020
1.0
Plumbing, Water Heater Service
This is the worse service I have ever received being a prime member of any company. 1st issue of concern is when the technician, Brandon Moore, came out to inspect my water tank and stated that the issue was due to my water tank being 2006 (50Gal-Rheem82v52-2) and was past it's prime. The technician (I call him that with the most sarcastic sound as possible) stated that my price, as a prime member, for a water tank was $1705 for 8year and $2142 for a 12 year. I've since priced the water tanks and could have gotten a much but good quality for $399. Brandon stated that as a prime member he quoted me the cheapest rate possible. He didn't include any time of installation fee or parts for the water heater but the full amount needed. 2nd issue of concern was that as a prime member, I am allotted 1 free tune up on electrical and plumbing yearly. I requested Brandon Moore perform a tune up on my water tank to see if it would fix the issue but was discouraged because he stated he would have to drain the water tank (getting rid of all calcium deposits) as well as replace the electrical panel and due to the age of my water tank a tune up would have no effect on my water tank producing hot water. Brandon Moore advised that I should get another water tank. I contacted my brother, who is neither a plumber nor an electrician, to advise that I still did not have hot water after the technicians left. My brother inspected my hot water tank and advised that the electrical panel looks like it went out. I went to Home Depot and paid $28.98 for at Rheems Electric WH repair kit (4500W/24OV+Thermo). My brother replaced the electrical panel and once he flips the fuse at my fuse box, my tank immediately started to heat up. 3rd issue of concern is when I contacted the company the next day to inquire about a receipt for my credit card payment; I was advised that they do not send receipts until the invoice is paid in full. I instructed Taylor, the rep I spoke with that I paid the invoice in full with a credit card and not a debit card before the technicians left therefore I needed my payment confirmation receipt. I verified my email address and waited for my receipt. My work order and invoice was processed 11/18/2020 but as of today 11/22/2020, I've yet to get a receipt or any email advising of the order from 11/18/2020. I have since verified that the credit card payment processed successfully. I'm am very upset, frustrated and sad that I was taken advantage of and lied to by this company who I was advised was reputable. The technician verified that I live alone therefore he knew that there was not a male around that could vouch for the misinformation I was given. I've paid for my plan as well as paid for service that I DID NOT RECEIVE. The technician knew that I didn't have hot water when he left my home and fully thought I would call them the next day to pay for a brand new water tank. He neither wanted to help me nor do I feel he cared that I was both paying for and quoted prices he KNEW were way more than the standard rates. I was also advised that my water was showing a leak so they did fix my commode. The price for changing the tube coming out the wall you wonder, well that cost me $261. I was advised that I would have a rebuilt commode, but all they did was change the tubes. Yes, I agree.... Yikes. Would I recommend this company, NO I WILL NOT!! As an African American female, I feel that this company was not looking out for my best interest. If you are a single female, don’t use this company because they will likely take advantage of you.
$49,900

Amanda S.
Jun 2020
1.0
Plumbing, Air Duct Cleaning
I recently had someone plumbing issues and called On-Time Service. Their Google reviews were good and they were able to come out sooner than anyone else. BIG MISTAKE. I needed my water pressure regulator replaced. The original quote was $1200!!! I told the technician there was no way I could afford that. He immediately dropped the price down to around $800. Not knowing any better and having no knowledge about cost of parts I agreed to pay it. I had an uneasy feeling about it after and contacted a local plumber for a quote. He quoted me at around $300. I have also spoken to several other people who have recently had their regulators replaced and they all paid around $300 as well. This company will completely screw you if you don’t know any better. Stay away!!

Michael S.
Apr 2020
5.0
Electrical, Lighting Service
Very good. No surprises. Michael was very professional, and explained everything he was going to do, and then did it. Great experience.
Yes, I recommend this pro
$40,000

Jona
Jan 2020
5.0
Electrical, Lighting Service
Amazing good job nice people
Yes, I recommend this pro
$12,500

Nathaniel D.
Nov 2019
5.0
Electrical, Ceiling Fan Service
The work went very well. They Service Techs were on time, courteous and very efficient. Thank you
Yes, I recommend this pro

Ken S.
Sep 2019
5.0
Electrical, Ceiling Fan Service
Fan needed to be replaced. Put off for now- might do next spring.
Yes, I recommend this pro
$5,900

Shauna W.
Sep 2019
5.0
Heating and Air Conditioning Service
Works great now. No leaks. And came out twice on this holiday weekend! (We also had ceiling damage from this leak so it was an emergency!)
Yes, I recommend this pro
$17,795

Anissa H.
Aug 2019
5.0
Electrical, Ceiling Fan Service
Ceiling fan was installed quickly and efficiently!
Yes, I recommend this pro
$17,400

Jonathan B.
Oct 2018
3.0
Electrical
Just wanted everyone to know - they charge you a $79 "dispatch fee" just to come out - and my home is 5 minutes from their office. That is NOT applied as a credit to any work you have done. I wouldn't mind paying it if they came out and I did not use them for the repair - I understand they don't want people to waste their time. However, if I do hire them, then that fee should be waived or credited toward the work - that is what most legitimate companies do. Would recommend hiring someone else.
Response from

"Thank you for your feedback. Customer Service is very important to us. I just wanted to make sure you understand our dispatch fee is what covers the visual inspection and as many estimates as you would like along with straight forward pricing before any work is started, and if you prefer to have the work done a different day, there is no additional service fee to come back and do any work that's already been quoted. We hope you were able to find someone that met your needs, if not we would still love to take care of the work for you. Please let us know if we can be of any assistance. Thank you, have a blessed day!"


Molly M.
Sep 2018
5.0
Electrical
They did a great job installing a new electrical panel and grounded our outlets in the home.
Yes, I recommend this pro

Doris B.
Sep 2018
5.0
Electrical
Art was on time and he traced the problem and faults in the electrical system repaired.
Yes, I recommend this pro
$21,000

Mv H.
Jul 2018
5.0
Electrical
On Time communication was punctual and professional. Dennis & Corey were professional and explained each part of repair.
Yes, I recommend this pro
$50,000

Sally M.
May 2018
5.0
Electrical, Heating and Air Conditioning Service
Their service guys identified cost effective solutions to the HVAC systems issues and the knowledge and tube wiring in the attic (which prevented the addition of insulation in the attic).
Yes, I recommend this pro
$1,100,000

Valerie B.
May 2018
5.0
Electrical
I was extremely pleased with Ontime Service. I received an advance email letting me know who would be coming to my home, with a picture I believe, and Sam introduced himself upon arrival. I liked that I could schedule an exact time for service and Sam was on time. They have a fixed pricing structure, so you pay for service, not time. Sam was very thorough and careful to protect his work area, and even helped me move my table back in place, which was thoughtful. I would definitely use Ontime Service again for my electrical or plumbing needs.
Yes, I recommend this pro
$50,000

Chris M.
Feb 2018
5.0
Electrical
The other comment I will make is that they use a 4 hour "window" for their arrival and when it's 10 to 2 that pretty much blows your whole day!!
$115,000

Thuan T.
Jan 2018
5.0
Electrical, Plumbing
WONDERFUL, PROFESSIONAL AND FANTASTIC!!!
Yes, I recommend this pro

Tracey B.
Jan 2018
5.0
Electrical, Lighting Service + 2 more
OnTime Service always send very professional, courteous and timely technicians every time they visit our home. The work is always excellent.
Yes, I recommend this pro

Jennifer D.
Oct 2017
5.0
Electrical
We called first thing in the morning because our refrigerator had turned off due to problems with our electrical panel. They worked us in and showed up within the hour to fix the problems. Extremely professional, kind, and knowledgeable. Will definitely use them again in the future for any electrical, a/c, or plumbing needs.
Yes, I recommend this pro

Todd L.
Sep 2017
5.0
Electrical
He arrived timely and was very professional. The issue was never completely identified but he checked all outlets in the master bedroom and made some adjustments as necessary. The breaker has not gone out since his visit. The cost was a little higher than I thought, but the promptness and professionalism was worth it for this visit.
Yes, I recommend this pro

Marleen J.
Aug 2017
5.0
Electrical, Plumbing
All work completed satisfactorily
Yes, I recommend this pro
$180,000
...
Showing 1-25 of 162

Licensing

Bonded

Insured

Licensed*

Trade License Number

HVAC AL#01236, Elect. 03627, Plumbing MPG-4310

Trade License Locale

State of Alabama

Trade License Expiration

05/20/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Ontime Service - Electrical, Heating & Cooling, & Plumbing is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 7:00 PM Tuesday: 7:00 AM - 7:00 PM Wednesday: 7:00 AM - 7:00 PM Thursday: 7:00 AM - 7:00 PM Friday: 7:00 AM - 7:00 PM Saturday: 7:00 PM - 6:00 PM
Ontime Service - Electrical, Heating & Cooling, & Plumbing accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Ontime Service - Electrical, Heating & Cooling, & Plumbing does not offer free project estimates.
No, Ontime Service - Electrical, Heating & Cooling, & Plumbing does not offer eco-friendly accreditations.
Yes, Ontime Service - Electrical, Heating & Cooling, & Plumbing offers a 5% senior discount.
Yes, Ontime Service - Electrical, Heating & Cooling, & Plumbing offers emergency services.
Yes, Ontime Service - Electrical, Heating & Cooling, & Plumbing offers warranties.
Ontime Service - Electrical, Heating & Cooling, & Plumbing offers the following services: Our services include all home electrical service, repair & installation as well as service, plumbing repair, service, & installation. Repair and replacement of all types of heating and cooling equipment. We also provide annual maintenance of your heating & cooling system. We repair all makes and models of major home appliances like, washers, dryers, dishwashers, cook tops, ovens, ranges, microwaves, refrigerators and freezers.
We do not provide the following - Commercial plumbing service, commercial fire alarm systems, security systems or large commercial HVAC systems.

Contact Information

2668 Old Rocky Ridge Rd, Birmingham, AL 35216

Service Hours

Monday:7:00 AM - 7:00 PM
Tuesday:7:00 AM - 7:00 PM
Wednesday:7:00 AM - 7:00 PM
Thursday:7:00 AM - 7:00 PM
Friday:7:00 AM - 7:00 PM
Saturday:7:00 PM - 6:00 PM
Share project details to get started.