Great communication, great service

DO NOT WORK WITH THIS COMPANY. (Short version: After paying $503, my home is hotter than it was before One Hour Heating and Cooling visited my home.) I called on Monday because I had issues cooling my home below 75-76 during the hottest part of the day, but it would cool to 70-71 at night. Highs in Bham, AL have been ~95. While the temperature inside my house was not unbearable, I wanted to have my HVAC unit checked out before the next heatwave hit. MONDAY: The technician arrived at 2PM. At this time, the temperature inside my home was 75, and the outdoor temp was at its high of 92 (comfortable, but not hitting my sweet spot of 72). By 2:30PM, the technician completed the diagnostic, told me that my unit was low on freon, and quoted $503 to add 3 lbs. He told me that I should be good to go in a few hours but advised that there MIGHT be a leak and it’s possible the freon would continue to leak. He told me if there was a leak, the freon would only last me a few months, and I might back in the same position come Sept/Oct. Because the temperature in my home was 76 during the hottest part of the day, I decided to go ahead and have the technician add freon for $503. Based on his assessment, the worst outcome would be that my HVAC would be functioning as before come early Fall when outdoor temperatures are cooler. I figured adding freon would get me through the hottest months of the year and into Fall. Because my AC cooled fine at night when the outside temps were cooler, I was OK with this outcome. It would give me time to shop for a company to replace my system. 3-8PM: While the outdoor temps were dropping, the temps inside my home were rising. By 8PM, my thermostat was reading 84-85. MY HOME HAD NEVER EVER BEEN THAT HOT BEFORE – even during the hottest days the week before when Bham was under a heat advisory. THE TEMPERATURE INSIDE MY HOME HAD INCREASED 10 DEGREES AFTER PAYING $503 TO FIX THE PROBLEM. I called customer service that night and explained what was going on. They told me they would send a tech the next day (Tuesday) but couldn’t give me a time window so I had to use PTO again to wait on the tech. Monday night was extremely rough, with inside temps reaching 86 while outdoor temps ranged from 70-76. At one point, it was 15 degrees hotter inside than outside. TUESDAY The tech arrived at 11:20AM (same tech as before). At ~12PM, he informed me that the compressor wasn’t running because the capacitor was bad. I asked why he added freon the day before if the problem was a bad capacitor. He told me that the compressor was running fine and the capacitor wasn’t broken the day before. He said it must have “COINCIDENTALLY” failed in 1-2 hrs after he left (I kid you not, he said this was a COINCIDENCE, & he sees it all the time). He changed the capacitor and told me the freon levels were perfect and where they should be. I was annoyed, but hopeful my AC would be fixed. After ~3hrs, the temp inside had dropped to 80-81…which is still 6 degrees HOTTER than before the tech ever came out. I called customer service again at ~4:45. They told me they could send a new tech the following day, but because they were so busy, they couldn’t give me a time, meaning I’d have to take PTO for a 3rd day to wait for a tech. They also told me it’d be another $89 for them to visit if they discovered a “new issue” with my HVAC. She said if there weren’t any “new issues,” then I wouldn’t be charged the $89. Seeing how my capacitor “COINCIDENTALLY” broke in the 1-2 hr after the tech left, I was obviously not OK with paying another $89. As he said, they see these COINCIDENCES ALL THE TIME, so I have no doubt there’d be another coincidence. After talking to her manager, they agreed to waive the $89 fee. Because I can’t take off from work again tomorrow, I’ll have to wait until Friday for a new tech to come out. As of 9PM on Tuesday, its 81 degrees (hotter than it was before they ever visited). We’ll see what Friday brings.

Paid approximately $19,000 for improved ductwork and a single unit a little over two years ago. This was for a single floor with 4 bedrooms and 2 baths. Seems high, but conceivably appropriate. Also paid $296 for the “comfort club “ They make this sound like it’s some type of “VIP”. This over the top expensive unit quit working Sunday. It looks like it’ll be Thursday or Friday before it’s repaired. The thing that galls me the most is my wife said they said they called me to say it would take this long. That is a complete fabrication, as I’ve received no communication. Chief seems like a great guy, but overall very unsatisfactory.

I can't even verbalize how upset we are with this "company". Every phone call is a sales pitch for their monthly serviceplans. We had them come out in June to do a diagnostic and then paid almost $500 for a replacement part. The A/C worked for all of 2-3 weeks. The same things started happening and it stopped working. They refuse to cooperate with us and actually fix the a/c. All we asked was to pay 1/2 of the "rescue rate" to come out and actually do a full diagnostic and fix it instead of just looking at the first sign of a problem. My husband has been on the phone with them for about an hour and nothing has been resolved. The first person we talked to put him on hold for over 30 mintues. We called right back and explained the situation AGAIN. The lady who answered said she knew who we were talking to and proceeded to put us on hold again. The last person we talked to gave us a run around and then HUNG UP on us. This is a very unprofessional company. All they have done is take our money and leave us with no home to stay in (mind you we have a 9month old baby, I am 22 weeks pregnant and a pup)! Beyond disappointed by One Hour Air. I would leave negative stars if I could on the count of they never fixed the issue and want to charge us more money just to look at it again. Why would we pay more money so they can look at it and still have the same problem in a month!!!!!!!!!

The workers were fine, the ones that installed it. The salesman promised things that they could not deliver. They did not do a good job with the insulation so we had to have some other people to insulate it better than they did.

unknown

The details are as above. I would recommend them without reservation.

It went alright. They came and did a good job.

unknown

The service from One Hour Air Conditioning and Heating was done well. They got it right the first time. Whatever the cost was, it was reasonable. They were on time. They were efficient. He knew what he was doing and just knocked it out.

unknown

In short the salesperson was pushy, rude and tried repeatedly to get us to sign a contract.  He would not detail the exact manufacturer of the unit he said he would install.  Even after being told we were getting multiple estimates he called and insisted he had ordered "our unit" as if we had a signed deal.  I would never recommend them to anyone.

They've got a couple of branches. They've got the heating and air conditioning branch. They also took over a plumbing company. They're a big company. They're terrific. They call and tell us, "It's time for your service." They come when they say they're going to come. They wear booties and they're clean and neat. They're very very professional. In a couple of cases, when we had emergencies they've come. They are professional. They're courteous and they come on time. They do what they say they're going to do. If I need them, I call them. They're just great.

It went very well. We were extremely pleased. Technician offered 3 alternatives and did the one we wanted.

Repair went ok. I was told I needed a new system and I agreed. Got an estimate. When I asked about the price and if there was a less costly system, I was told "we do not sell any cheap stuff" rather abruptly. I was not asking for "cheap" but for perhaps a lesser priced unit. I was not provided with a written description of what the estimate entailed nor were my specific needs and circumstances addressed. I have used this company for over 20 years but they have recently merged with two other companies. Since that time, their services have been much less personal and less efficient, i.e., I now have to call to an out of state scheduler who is not familiar with me or my needs despite the fact that their local office is very close to me and I previously was familiar to those with whom I spoke and did not have to review my systems with them each time I called.

The salesman arrived 20 minutes early, asked to use my first name, and then spent some time outside making all kinds of measurements. When he comes inside to give me what I thought was a simple estimate, he launched into a 60 minute sales pitch with all kinds of slick presentations and flyers. He shared his life story, where he lives, who he lives with, and all kinds of details that, to me, were a big waste of time when all I wanted was an estimate. Throughout, he would always ask "Is there any reason I can't get your business today?" and was very pushy about me signing a contract right then and there. 
He'd frequently put down the competition with "Our competitors don't do this" or that or whatever. Essentially, what I thought he was saying is that although they were more costly (the most expensive of my 6 estimates), it was apparently worth it because of their high quality workmanship, etc.
After the estimate, he called a total of 4 times, including on the weekend, to check on me. I eventually blocked his number because of his calls.
Needless to say, I went with another estimate. I don't like pushy salesmen and would not recommend this company to anyone.

Personnel arrived on time (verified by phone call), replaced the sewer pump, installed it, tested it and left everything clean.

The company arrived on time (after calling to verify), service provided as needed.  Nice person, knowledgeable.

Their service is really good.  They're prompt.  They do the work they're asked to do.  The technicians are clean and are knowledgeable.

They are very responsive. Their mechanics are very professional. They are all about safe. I am very impressed with this company. They are punctual. They will schedule an appointment and keep it.

Their price was pretty good.  Overall, I would grade them an A.