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Drain Werks

4.3(
7
)

Plumbing, Drain Cleaning, Sewer Cleaning,

... +2 more

About us

During the COVID-19 outbreak, we are taking extra precautions with your health and safety in mind. Please call us today for more details. We would love to speak with you and ease your mind for home projects you need done. Call us directly at (205)948-9000 and mention Angie's List. Plumbing issues can result in a lot of different types of problems. Drain Werks specializes in finding the cause of the problem and repairing it the first time, correctly. From drain cleaning, water heater replacement, leak detection and repair, fixture replacement, underground plumbing, and jetting, Drain Werks is prepared for whatever the job requires. Call us today to resolve your plumbing problem!

Business highlights

18 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Amenities

Emergency Services
Yes

Photos of past projects

Reviews

4.37 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
0%
2
14%
1
14%
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Write a review
Showing 1-7 of 7 reviews
Susie S.
03/2020
2.0
plumbing
  + -1 more
Never called back and told me nothing was wrong Had another professional come out and noticed and fixed three leaks
Description of Work: Water in basement
Rating CategoryRating out of 5
responsiveness
5.0
punctuality
5.0
Response from Drain Werks
Hey [Member Name Removed], I am truly sorry to hear about your negative experience with us. I remember speaking with you initially and thought it went quite well. Your home was a little out of our normal service area but I know you had an issue with another plumbing company that was unable to discover a problem so we wanted to try our best to help you out. We had someone out the following day to look at the issue. During that time we were experiencing an unusual amount of rain across the state and the issue you reported to us was a leak in the basement along the wall. Due to the heavy amounts of rain, we were unable to find an active leak and we determined that the water intrusion was due to rain water entering the basement from outside. We did not charge you anything for our visit and our technician told me that he mentioned to you we could come back with our leak locating equipment but we never heard back. I apologize for the misunderstanding but we do not like to run up a bill on our customers when we are not comfortable with the potential issues reported. We just felt like the water was due to the heavy amounts of rain. I hope that our explanation can help resolve any negative feelings about our company. Thank you for the comments so that we can correct any complaints we receive. Have a great day!
Roy G.
02/2020
1.0
plumbing
  + -1 more
Did not go well company had lied to me charge me for emergency fee when the work was done on a Monday during regular business hours as trustworthy as Angie's List is this company should not be on there I may never use Angie's List again to find a pro
Description of Work: Pipe repair
Rating CategoryRating out of 5
Response from Drain Werks
Mr. [Member Name Removed], It is very disappointing that you have chosen to inaccurately describe your experience with us by trying to damage our business as well as Angie’s List’s credibility, with a review like this. We did not charge you an emergency fee. We spoke with you on Saturday and gave you the rates for emergency services and you chose to wait until Monday to have the work done. We came out Monday, we charged you the price you agreed to over the phone, you paid it in full, and then a full 24 hours later, you called to complain with the cost. I asked you what we could do to resolve your grievance, you told me a $100 gift certificate would suffice. I agreed to the certificate and the day I was mailing it to you, you then called back and began complaining again. You said you wanted a refund this time and acted as though you never asked for a gift certificate. Unfortunately, we will not be able to provide you with anymore services. We pride ourselves on our excellent customer service and as you can see from all our 5 star reviews, plenty of other customers would say the same thing. Sometimes you can’t please everyone, even tho we tried our best to resolve your complaint.
Joe J.
11/2019
5.0
plumbing
  + -1 more
It was an excellent service. Everything was done accordingly and it was perfor excellently. They were punctual.
Description of Work: Toilet repair.
Rating CategoryRating out of 5
Yes, I recommend this pro
Sarah P.
11/2019
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
The technicians were very personable yet professional!
Description of Work: Needed flooded toilet addressed as well as sewage issue.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Drain Werks
Thank you for the review! We appreciate your business and look forward to the next opportunity to provide excellent work for you!
Cole O.
10/2019
5.0
drain cleaning
  + -1 more
It was great. They were really reliable and prompt.
Description of Work: They did a drain line cleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Drain Werks
Thank you [Member Name Removed] for the great review. We appreciate your business and look forward to continuing to work with you for all of your drain and plumbing needs!
Jennifer S.
10/2019
5.0
plumbing
  + -1 more
They were excellent. Everyone did a great job. They checked in when they came and checked out when they were done and they did a good cleaned up. Very professional service.
Description of Work: Put a regulator in for the water meter.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Drain Werks
Thank you for the great review! We appreciate the opportunity to provide an acceptable service to you and look forward to more opportunities to work with you!
Montana J.
10/2019
5.0
plumbing
  + -1 more
The service was always excellent. They were professional, always available, prompt, and courteous.
Description of Work: They unclogged a bathroom toilet
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Drain Werks
Thank you for the awesome review! We really appreciate the kind words and all the opportunities to provide good service for you.

    Contact information

    508 Springdale Rd, Birmingham, AL 35217

    http://www.drainwerks.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM

    Licensing

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Plumbing,
    Drain Cleaning,
    Sewer Cleaning,
    Drain Pipe Installation,
    Water Heaters

    FAQ

    Drain Werks is currently rated 4.3 overall out of 5.

    Sunday: 12:00 AM - 12:00 AM

    Monday: 12:00 AM - 12:00 AM

    Tuesday: 12:00 AM - 12:00 AM

    Wednesday: 12:00 AM - 12:00 AM

    Thursday: 12:00 AM - 12:00 AM

    Friday: 12:00 AM - 12:00 AM

    Saturday: 12:00 AM - 12:00 AM

    No, Drain Werks does not offer free project estimates.
    No, Drain Werks does not offer eco-friendly accreditations.
    No, Drain Werks does not offer a senior discount.
    Yes, Drain Werks offers emergency services.
    No, Drain Werks does not offer warranties.

    Contact information

    508 Springdale Rd, Birmingham, AL 35217

    http://www.drainwerks.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM