S & S Appliance Parts & Service LLC

Stay away from this company!!!! They failed to fix our washing machine, after two repair visits. On the third try they just didn't show up scheduled the visit between the hours of 12pm - 5pm never called and when we did reach out to them, they just didn't care. No resolution whatsoever and complete disregard for this issue. I am calling the manufacturer to let them be aware of this service.

Had them out twice for warranty work on a new freezer. Freezer ran 24/7 and would not shut off. Had to be run on max to get it to freeze. Had icicles inside the door. Technician said that was normal operation. Never heard of any appliance that it was normal for the compressor to run 24/7. Absolutely the worst service we’ve ever had. Unfortunately it’s the only repair service that Whirlpool uses. Will have them come out once a week until they either fix it or tell Whirlpool to replace.

Parts including a motor were ordered two weeks ago. I called five days ago to see when they would be back to repair. I was told the parts were delivered to them four days prior but my service date was two days later! On the morning of my scheduled repair. The technician called to say the invoice showed all parts delivered but the motor was it there! I begged them to put a tracer on the motor. Three days later I have heard nothing even though I have called several times as well as leaving several messages online wanting an explanation. They have not had the courtesy to call and explain or apologize! I am three weeks without a washer, my hands are tied because it is through my Home Warranty and I am very frustrated!

The worst company never. Please do not use them the first request via my warranty company was horrible and the second time. My refrigerator and freezer went out I put in the service request in December 2022. They came out to service it in January 2023. The technician that came out couldn’t find the issue and said it was a leak but couldn’t find it and ordered a part. February comes still no call to put the broken part on until I reached out. When they finally came the next week he puts the part on but tells me as he is leaving. Oh it working for now but it will break again in weeks or a month…so why did you order parts to put a band aid ???? Now it’s March the freezer and refrigerator is out again hotter than it is outside (SMH). Warranty company set up another visit from this company and now it’s appointment day nobody shows up and call company they don’t see it in systems for my appointment. DONT USE THIS PLACE RIP OFF 100% rating -100.

Barry went above and beyond today, including the original job of the rack adjuster replacement. He releveled my dishwasher in addition to replacing the broken part. Would recommend Barry for the NWFL area, who is not only knowledgeable but kind! He ignored my yappy small dog who was kenneled at the time and continued with the work. Very efficient in the replacement and had the parts ahead of his first visit. Will not need him to return in the forseeable future, as the replacement part works seamlessly for now.

Absolutely the worst repair shop to go with. We are over two months without a washing machine. It took several weeks for someone to come out and look at the washer to find out the issue. Then it took several more weeks to order the part. They came out and worked on the washer, replaced the parts, and then realized they needed another part a week and a half later that part was delivered to the technician. We were scheduled for a Friday after waiting around all morning. I finally get a text message from the technician asking if I had the part. He was delivered the part, but apparently missed placed it. I called whirlpool to see if someone else from another company could come out and apparently that is the only one that they are contracted with here it is two weeks later and we are still without a washing machine and the part that the technician had to re-order is still not in they are terrible at communicating. I was going to be left on the schedule for set appointment without them even having the part in. And no one was going to call and let me know. So therefore, I would have waited around again all day for them to come out and fix the washer when they can’t even come because they don’t have the part.

The repair was rude and had lacked knowledge of what was going on. I repeatedly told him my refrigerator wasn't getting cold. The food I had in it was completely unthawed, but he insisted it was cold enough.

The technician came out and informed me that my microwave needed to be replaced and stated that my microwave was over 10 yrs old and the parts would be hard to get to repair it. I have a built in microwave, but the technician informed AHS that I had a counter top microwave. If he would have taken the microwave out the wall he would have seen the label in back of the microwave that is built in over my oven that clearly states "built in". The label reads shows that it is an Electrolux built in oven and microwave which was manufactured in December 2006. He was right to state it is over 10 years old, but it is not a counter top microwave. The microwave is Frigidaire Professional built in microwave. My oven and microwave are built into the wall and is separate from my stove top, which is located in a separate area in my kitchen. It does not take a genius to figure this out. I am not where this technician went to school or where he was trained but whoever trained him did a poor job. I have been without my microwave since 2/5/21. I would not recommend S&S Appliances to any one and I don't want them back in my home. I had to pay a co pay of $100 for AHS to send them out here just to look at it. Now AHS has to send another company out and they are going to charge me another $100 in order to provide us a second opinion.

Ron with services is very friendly and professional. He explained everything to me that he had done and would be returning to do. He was very quick to diagnose the issue. I WILL NOT use any other company.

It was good. On time and professional

Technician checked my washing machine. Went out to his truck replaced a part and then when he was finished told me it would need another part. He told me it would cost more to fix it than replace it. He then gave me a bill of $211.65. When, I questioned the cost. He told me not to worry about it. It's close to Christmas let your husband fix it. I let him know, I don't have a husband. He said my girlfriend could get it then. He said this as he was going out the door. The job took less than 30 mins. I have had other technicians come out. I have always been given an estimate of how much it would be before any work was done. When I tried to reach the company. I got an email back it said sorry for the way you were treated. They never spoke of why, I was charged for a service that didn't fix my machine and will have to replace it. I hope no one else has this happen to them.

Replaced and washer is working fine now.

I would give S&S Parts and Service "zero" stars if it was possible. Requested service for a Maytag Centennial top-loading washing machine that was leaking from the bottom during the wash and spin cycles. Service technician came out, shined a flashlight in the tub, and stated "he could not find the problem. He did not remove the panel to inspect any of the internal parts as a possible cause for the leaking, i.e., inner or outer tub, tub seal, pressure switch, fill valve, any of the internal hoses, belts, ejector assembly, and water pump or its bearings. This technician is too stupid and lazy to be an appliance service technician. The washer continued to leak, and S&S appliance was called for the second time. The same technician came to the house. Again, he DID NOTHING as before to determine the source of the leakage. He shined his flashlight into the tub, and stated "it was a mystery to him why the water was leaking from the washer." He said that we will just have to call this washer the "Mystery Machine just like in Scooby-Doo." NEVER CALL NOR USE S&S APPLIANCE PARTS AND SERVICE FOR REPAIR OF ANY TYPE OF MAJOR APPLIANCE. THEY HAVE HORRIBLE AND IGNORANT SERVICE TECHNICIANS. YOUR MONEY WILL BE WASTED WITH NO REPAIR MADE TO YOUR APPLIANCE.

I'm sorry to say that this was the worst large appliance service that we've ever received, and this company after a month and a half could not fix our broken dishwasher. The technician could not fix the broken electric control box because he said that he lost the new one that Frigidaire sent him. He also left dirt behind. Frigidaire had to send out another company which was able to fix our broken dishwasher within a week's time.

S & S was sent through our home warranty plan, so I don't know actual pricing for repairs.  $60 is our deductible. They were prompt and professional. They called to set the appointment. They let me know where I was in the line-up of appointments so I could plan. For example, for an 8am-12 noon appointment, when they called to confirm, they said you are the 2nd appointment for the day. Then the tech called when he was on the way and let me know how many minutes it would take to arrive. For the oven repair, a different company came first and claimed we needed a part. After 2 months, they still had not fixed the problem and kept giving excuses. S & S had it fixed the next business day after I called! Awesome!

unknown

We have a home warranty with a home we purchased this year.  About 4 weeks after moving in, the dishwasher began having problems, so we called the warranty company.  It took 2 days for S&S to contact us to set up an appointment after receiving the work order, another 7 business days for the diagnosis visit (scheduled to arrive between 2-4, actually arrived about 5), part replacement visit scheduled for 4 business days later (including a weekend and Thanksgiving) no one showed up for this scheduled visit.  I had to call them to find out that the part had not come in.  Although they told the warranty company that the part was on hand that afternoon, it took another 5 business days to actually come and install the part.  We had a confirmed arrival window of between 8 and 10 in the morning.  The technician called after 10 to ask if he could come later in the day.  I had no choice if I wanted to part installed.  He came about 4:30 that afternoon and replaced the supposed faulty part.  We repeated the problems that we were having with it, including not draining.  He said it was working fine and left.  I  ran the first load of dishes and it didn't drain.  The dishwasher is unusable.  I called back the next business day and the less than friendly receptionist indicated that I would need to recontact the warranty company to get them back out.  Fortunately, the warranty company allowed us to call another company without incurring a second service fee.  After dealing with this company for a month now, I cannot recommend them to anyone.  I am generally very gracious and can tolerate a great deal of inconvenience.  An apology, a timely courtesy call for the late and missed appointments, or any effort on their part to make me think they were trying to fix the problem would have gone a long way with me.  Actually fixing the problem would have gone farther.  Basically, I have dealt with the hassle of a company for a month and I am right back where I started, with a broken dishwasher.  

I had a warranty appointment with S&S scheduled for Saturday with a 12-5 window.  They never showed up.  In their defense, Whirlpool provided them with a bad phone number, but that is no excuse for not showing up.  They could have easily looked up my number if they needed to reach me - we are in the same city!  At 3:30 on Saturday, I tried calling S&S (there are several numbers listed on their website) and I was unable to reach anyone.  I also tried to call Whirlpool to find out if S&S was coming, and they were closed. 

When I got in touch with them on Monday morning, they blamed their lack of service on the bad phone number from Whirlpool.  They did not apologize for nor showing up.  I asked if they would consider scheduling a more specific time since they missed the last appointment and all they could offer was another window.  Basically, they don't care.  Whirlpool will continue to feed them warranty work and they will do it when they feel like it.

Perhaps they treat their non-warranty customers better. 

unknown

Dishwasher would not drain. Service contract assigned S&S appliance repair. They called promptly and we arranged a time for service. The technition arrived right on time and started trouble shooting for the problem. He found a stopped up diverter and cleaned it out. He explained everything as he did it and was very professional. I was pleased with the service I got.

S & S Appliance Parts & Service, LLC the experience was absolutely terrible.  They were impolite, condescending over the phone, dismissive over the phone, no calls and no shows on two separate appointments when I stayed home half a day to meet with them they didn't show up twice.  I actually had three service appointments, they did actually come to the house and of five appointments they never fixed the problem or got anywhere close to it.  I was having to use them because of the warranty I have with Maytag, they insisted that I use this company which is why I stuck with them for five service appointments.  I finally called Maytag and asked for a different company and they gave me someone new and they said what the first people had done made no sense at all.  And the second company fixed it.  Unresponsiveness, not timely, arrogant, there is nothing good about the experience.   And the second technician from the second company told me that has nothing to do with the error code that displayed on the machine was saying. So they didn't even know enough to look up what the error code was. What the guy changed had nothing to do with it.

Excellent service until we discontinued appliance business.

Was charged to "diagnose" the problem but we told them what was wrong and the model number for the part..  Repair took less than 20 minutes and they charged $140.00 to put in the part.  A letter was sent to request a refund of the 65.00 diagnosis fee which was never disclosed in our initial conversations and no response was ever received.  Basically, a rip off and should have responded to the letter and refunded the $65.00 that we felt was an overcharge.

Nice guy, arrived on time, worked quickly, knew what he was doing. But he was in such a hurry that he scratched the inside of my freezer and the back panel trying to get it off and back on again. That was really disappointing.