DMJ Services, LLC

Horrible! DMJ, LLC is NOT the company you need to use for any type of restoration in your home. Mr. Purdon and his staff are crooks – will charge you or insurance for more equipment than in your home & for work they do NOT do in your home – spiteful, arrogant, condescending, disrespectful & rude & can NOT do complete remediation. They left my home in shambles with wet floors & walls that caused mold/fungus growth that I lived with for 3 months since they left my house wet following a water leak without completing any type of restoration following incomplete mitigation Telesha (office manager) cannot manage the officeget paperwork sent to the right client in a timely manner or charge appropriately for equipment used &work completed. DMJ Services, LLC has a clause in their initial paperwork labeled “Other Cost” that states the owner/agent of property would be responsible for any expenses incidental to collection, including, reasonable attorney’s fees are the responsibility of the customer. BEWARE before you sign ANY paper work that Mr. Purdon’s first response to ANY disagreement is to put a lien on your home and then take legal action once the time-frame for a lien has actually passed. Mr. Purdon has an attorney in Moody Alabama that will file claims for him and then will charge you his attorney fee. August 10, 2016 – 11 blowers & 1 dehumidifier charged for 3 dehumidifiers August 16, 2016 – 10 blowers & 1 dehumidifier charged for 11 blowers charged for 3 dehumidifiers August 17, 2016 – 10 blowers & 1 dehumidifier charged for 11 blowers charged for 3 dehumidifiers August 18, 2016 – 10 blowers & 1 dehumidifier charged for 11 blowers charged for 3 dehumidifiers August 19, 2016 – 11 blowers & 1 dehumidifier (moisture levels ranged from 10% to 90% in my home on this day) as DMJ technician K. Hancock removed all equipment from my home and left my home as it being “completely dry.” I was not home and did not see this process or hear why a moisture reading of 90% was still reading in my kitchen floor (directly below leak) or in my walk-in closet (directly above the leak). I spoke with Mr. Purdon 2-3 more times concerning repairs to my home now that the remediation process was completed. The last time Mr. Stramps met with me in my home was middle to late September and Mr. Stramps stated he would get with his team and they would have a time line of repairs to me by the end of September. September 27, 2016; repair schedule call. I heard from the office on October 11 concerning payment for mitigation services and again on October 26 concerning mitigation services. I did not hear from him in October and I started reaching out concerning repairs in November. My home had holes in several walls, missing insulation & missing ceiling tiles damaged hardwood floors and damaged cabinetry. I also started contacting other companies to get repair cost for the damage done during mitigation by DMJ Services LLC during the remediation process They left my home after remediation with holes in several walls, missing insulation and ceiling tiles, damaged hardwood floors and damaged cabinetry. They also left piles of debris on my back patio and front porch. I could not reach any one in the office of DMJ Services, LLC during the month of November. No one returned my phone calls and all e-mails were returned as forwarded to Joe Stramps. I contacted on 11.17 with a reply on 11.22 and I contacted again on 12.7 with no reply. I contacted a final time on 12.13 when I received a phone call for the 1st time in several months from Mr. Stramps stating he had passed on my information to Forest at Forsythe Construction company was to take care of my countertops and repairs I have never heard from Forest at Forsythe Construction nor have they completed any type of repairs at my home To note Telesha Forsythe is the Office Manager at DMJ Services, LLC so I am not sure that Forest at Forsythe Construction is an actual person Following this phone call with Mr. Stramps I started to inquire about my mitigation invoice. When I requested the invoice I got a simple 1 line invoice for $4141.72 When I inquired with Telesha Forsythe about this invoice, if it included removal of debris (since I had to personal remove the debris myself) she said it did and they would adjust my bill to not include removal of debris to $4033.54 I inquired again on 12.7 if DMJ Services, LLC was going to be able to complete my job (given they are a full restoration company) they should complete the job from start to finish and my home still had lots of damage they left in August. On 12.7 Telesha Forsythe states she would have Joe call my about this. I had to e-mail Telesha again on 12.13 concerning no call back from Joe – as stated above I did not receive a call until 12.13 concerning this where Joe explained that he had contracted out to Forest at Forsythe Construction to complete the repairs in my home – he finally called back after multiple attempts to reach him My insurance sent me a copy of the mitigation bill from DMJ Services, LLC – they charged my insurance $4253.46 (this included several items that were never completed in my home, removal of debris and equipment that wasn’t present when compared to hand written dry logs). INSURANCE FRAUD When I inquired further about my bill to Telesha sent me the complete detailed bill where I went through and documented items that were not completed in my home. DMJ Services, LLC admitted that they charged my insurance for the following that they did not complete So Telesha, Office Manager, originally charged my insurance $4253.46. Then charged me 1st $4141.72, 2nd $4033.54, 3rd $3975.18 and lastly $3925.17 – how do they come up with charges, bills and invoices? Upon further inspection of the detailed bill I found where they over charged my insurance equipment fees, they charged for 3 dehumidifiers in my home the entire length of the process – where they brought in and removed during the weeks they were in my home. They also charged my insurance for blowers in my home in rooms that did not have any water damage in them. IF you’re using them check your bill closely, Telesha the Office Manager cannot appropriately bill for anything. Also, Telesha (office manager) sent me an e-mail stating that my bill was paid in full by my insurance company and I had a closed account. I ended up hiring another remediation company in Birmingham to come in to complete the repairs on December 30, 2016. However, when they started the clean-up/demolition of my home January 4, 2017 they found mold/fungus growth where DMJ Services, LLC did not do the ONLY job they said they completed in my home! The company I had to hire following inactivity by DMJ Services, LLC for 4 months found $2301.75 dollars’ worth of damage to my home where wet hardwood floors were left in my home for 4 months and wet cabinetry left on my floors for 4 months caused mold/fungus growth. The rooms had to be scrubbed, flooring torn out (that DMJ Services, LLC charged me for and did not complete), cleaning of the area and then applying anti-microbial agent to the area then seal with an anti-microbial coating. All off which would not have been necessary if DMJ Services, LLC could do their actual remediation job On January 5, 2017, I was met with hostility rudeness incompetence and disrespect from Telesha Forysthe and Mr. Purdon when requesting documentation on my home They told me that the files were theirs and they did not have to turn anything over to me, the home owner, because it wasn’t my files. I work in health care and simply asked if this was any different than health records that I can always request my own health records. I was again told “no; I wasn’t allowed to have access to any of the information concerning the mitigation completed at my home.” I asked if I would need a lawyer to contact the office to get my records to my home. This was met by more hostility and Telesha stated that she would forward anything to my insurance company that the insurance company personally requested. I then had to call and speak with the insuran