"We certainly appreciate your kind words and your satisfaction with the work we performed. Thank you very much, it is what we strive for with each and every job."

"This roof replacement was performed in the fall of 2011 and reported in the spring of 2014. Our recollection is that after we removed the existing old roof we found a very large sag in the substrate. Upon inspection it was discovered that when the house had been originally built the framing was not to code. The extra costs incurred was for structural over-framing by a separate contractor that had to be brought in to reinforce the structure prior to us being able to install the new roof. I'm sorry [member name removed] feels this was avoidable as there was no way for us to know that the roof structure had not been built correctly. Unfortunately we are not able to plan for hidden conditions that show up after the original roof is removed. We did have a small leak between the time the carpenters finished their work and we installed the new roof which we responded to immediately."

"All customers are informed of our $300.00 service call minimum. This is a flat fee for us to send out a 2-man crew with a truck, tools and material for the first hour. The service call fee is charged whether we are able to patch and repair a leak or even it turns into an investigation situation where we find plumbing or siding or whatever other reason is causing the leak. Warranties are not provided unless it is for a re-roof or new roof. We do not offer free service calls and are not aware of other companies that do. When the Patch and Repair Crew arrived at the home, the crew and homeowner looked at the roof and realized any repairs would supersede the $300.00 minimum since the roof was in such ill repair. At that point, Earhart Roofing offered to give a complimentary re-roof estimate which the homeowner agreed to. We provided an estimate for a re-roof and let the customer know that if he opted to accept the proposal the $300.00 service call would be waived. After trying to collect the original invoice over a month after billing, we verbally offered to split the bill which did not even cover our costs. The customer agreed and paid $150.00 not $300.00."

"We received a call from [member name removed] on August 22nd about a roof leak down a beam in her house. We explained to [member name removed] that we have a minimum $300.00 service call fee which gives her two men for up to one hour each and the roofing materials. If it takes longer than an hour there is a 75.00 per man hour fee and there may be extra materials charges involved. She agreed to this. The next day we sent two experienced journeymen roofers to her home. Our employees met with [member name removed], set up the ladder and inspected the roof where the leak was coming into the house. They discovered what they thought was the problem and sealed the chimney. We do not go into people’s homes to check if the leak has stopped as it always takes a few hours for the it to stop because the water has to get out of the system; meaning the framing members, insulation, vapor barrier, ect. The leak obviously did stop because it has rained nearly 5 inches between 08/23/2013 and 08/11/2013 (in fact NOAA says that this is the third most rainy stretch of weather since they started keeping track of rainfall) and we did not receive a single call from [member name removed] during that time. When she did call yesterday she asked if we warranty our patches and repairs and stand behind our work. We explained to her that if we put on a new roof we will provide a five year workmanship warranty (industry standard is two years), and that if it leaks we will chase that leak at no charge to the homeowner. We explained that we cannot warrant other peoples work. If patches always worked nobody would ever need a new roof! We did tell [member name removed] that there would be an additional charge for going back. We have always made allowances if a patch fails due to the fact we are trying to seal to old roofing, old paint, old siding, and old metal and always do so at a reduced rate. One other thing I will mention is that [member name removed] has still not paid her original invoice which we mailed to her on August 26th, 2013. Maybe it is time for an Angie’s customer list! Becky Earhart 1321 E 68th Avenue Anchorage, AK 99518 Office 907 345-5555"

"I'm sorry you feel we quoted you inferior shingles. We do not agree with your assessment. While there are more expensive shingles available we think the Owens Corning architectural laminate shingles with the sure nail technology is the best shingle available."