Mad City Windows & Baths

The job they did was not great or good at all. We had problems with get the manager out to look at the work that they farm out to other contractors. We had the work done in Augest of 2018. They have not called back all. We contact the BBB. They responded to the BBB by saying they tried calling us back. Which they didn't call back. then they want you to do a survey of there work they bribe you with $50.00 to $100.00 gift card to give a great review. They pressure you into buying their product. Please do your research. I highly recommend not to use this company. We have contacted our lawyer to see what rights or what we need to do. Don't use this company at all. I go out of my way to spread the word to stay away from this company. I'll post it on everywhere on social media as much as I can

We recently had a full window and patio door replacement. We were deceived by the salesperson Brian Miller by him stating that the installers would gut the walls around our windows and put all new insulation in. Pocket windows were installed instead meaning they put the new windows in without any new insulation. We were also led to believe there would be a thermal test before and after the install to show how much of a reduction in the energy loss of the windows. This was never done. They installed new molding that wasn't finished (we had to do that ourselves). This was stated on the contract and it's technically my fault for not reading the small print, but he never bothered to mention it either. We asked about anti-theft devices on our patio door. He told us they come standard with that hardware. There is no such hardware on the door. There are noticeable drafts in at least 2 of the windows. When I tried calling (on more than one occasion) Brian to voice my concerns, I received no call back. The only saving grace was the installers. Very professional, answered all my questions and were very timely with their work.

Mad City replaced our entire house full of 40+ year old Anderson Windows in December. From start to finish... Matt and I have been extremely satisfied. Love the windows, and the people are great. We will definitely be working with them in the future, next project... new siding!

Highly recommended if you need work done. Recently had a shower installed and couldn't be happier. The contractor did amazing work and the final product is beautiful!!

Install was great! seems like good product.

I would recommend this company for your bath remodel. I love my new tub and surround. The guys that did the work were very knowledgeable and friendly and explained to me what they were doing as they went along. The work did take more than a day but that was because of a plumbing issue not on their part. I also saved money due to discounts and other options that other companies would not offer. Great choice.....very happy!!!

Mad City did a great job on our tub and shower. Very professional and service was fast.