Mad City Windows & Baths

We ordered a house full of new windows and a new patio door. Everyone we had talked to associated with Mad City was very professional. During install one of the guys noticed one of the security pieces was missing from one of the windows. A new window was ordered right away and installed as soon as it came in. Someone was off with the patio door after install, but the guy who came to install the window that was missing a piece fixed it up and it's working great! Very please overall!

It went very, very well--even though anomalies arose due to the age of the house, staff were creative in their working with those. Staff were very timely, worked hard and with focus; very friendly, completed a beautiful job. This was the third job in which I have hired Mad City/ previously bathroom windows, tub and tub surround, etc.; front screen door)

The staff was awesome, very fast and professional

We are so glad we went with Mad City for our windows. Our service representative, Eric Brown, was very knowledgeable about the various types of windows and very patient as he took us through an excellent briefing of what was available to us. Our windows were professionally installed and are wonderfully secure and very nice looking. After comparing the quality of our windows and the cost with other manufacturers in the state we are confident we got the best deal possible. We would not hesitate to recommend Mad City windows to anybody.

We replaced our windows in two phases for budgeting purposes. First we did the upstairs windows in 2016. Then this year we knew the downstairs ones had to be done before winter. Our master bathroom tub was also in bad shape and we got an estimate for a walk in shower. We decided to go with both. Both jobs were scheduled for the same day which I would not recommend. It was just too much for one day. Do yourself a favor and only schedule one project at a time.The crew for the shower install was absolutely amazing! Each step of the way we were updated and asked to come view the progress. They were very professional and efficient. The window crew this time around was not up to par compared to one from 2016. They only had two people working and the job size required at least 3. It ended up having to be completed a few days later due to weather but this was OK. When the crew came back, a manager came along with additional people and made up for the inconvenience. The customer service and the quality of the products are excellent. From the initial in-home estimate, to the second measurement appointment, to the install- I would highly recommend MadCity Windows & Bath.

The sales rep was great. The windows provide excellence. No more drafts.