Mad City Windows & Baths

Sales person was very informative and courteous. Products offered were of great quality, and style. This is our second contract with Mad City, and we have not been disappointed with the company. Oh yes and the installation crews have been great, very satisfied both the install and cleanup after the install.

We love our new bathroom. We were able to get a soaking tub in a very small space. Staff were very professional. High quality materials were used. Excellent workmanship.

Mad City windows are transparent, but their billing process is not. We ordered 5 windows from Mad City under a special promotion that was supposed to discount the cost of labor. The windows were installed and paid for. I requested an itemized bill, but I was told that one would not be provided—not even a cost per window. Did we get a fair deal? I could not tell you. In addition, I thought we were getting custom windows measured to fit the space. The windows were installed with raw (unfinished) wood filler pieces. Again, it was not pointed out in advance that we would need to stain the wood to match our sills. There are many choices. Ask questions and request a detailed estimate in advance. I wish we had.

I liked the process for the most part. Installation was easy, staff was professional and friendly. My only complaint was the sales pitch. I get that it's effective, but it's annoying how high pressure it is, and it can be difficult if you're not comfortable saying "no." Be sure to get other quotes first or do your research so you have a good point of reference. You'll probably ending paying more with these guys than other vendors, but the service quality is great, and the 30 year transferable warranty is pretty sick too. Overall, I would recommend.

Very professional. I commend them for the speed in which the installation went. ALL of my questions were answered.

The salesman are definitely pushy. They want you to make a deal right then and there and say the deal is only good until that day. The price of the windows are extremely expensive but you get what you pay for. They are great quality windows and the warranty on them is outstanding. They literally will fix/replace anything that goes wrong with them. Overall I recommend Mad City if you have the money to afford them.

Work is satisfactory but a job that we were told would be completed in two weeks actually took seven weeks, requiring my wife and me to take time off of work to meet various workers and give them access to our house...

We were very happy with both projects. Crews were very professional and knew exactly what needed to be done. Love my new shower have gotten many compliments. Would recommend them for your next projects.

They did a great job. I am very happy with how the wrapped frames turned out also.

My new Tub/Shower combo looks amazing. The project was completed in one day and the installer - Scott- was amazing and very professional. All of the staff at Mad-City have been very friendly and helpful. I would recommend this company to anyone. The follow-up to make sure customer satisfaction is achieved has also been impressive. Shower has a lifetime warranty - it was expensive - but worth the money in the end. Looks fabulous and is everything that I wanted. Thank you Mad-City and great job!

Windows are perfect. Salesman was out to visit promptly after our inquiry. Very informed and helpful in making our decisions. Installers were out in a timely manner, worked quickly and efficiently. Perfect experience and a company we would recommend 100%. A+ for Mad City Windows.

MadCity worked around my schedule from the initial consultation to the install. I was given every option from doing all my windows to just one. This allowed me to make the decision on what I wanted to spend. There was never any pressure to buy more or higher cost windows. I will definitely use them again next time.

We had a great experience working with Mad City for our new bathroom! The product is great, much less "plastic" in appearance than the competitors on the market. After installation, we noticed a defect/stain in one of the new walls, Mad City responded right away to our concerns and came out to replace the piece and make it right!

Had a new walk in shower with safety bars,shelves corner seat and a shower rain head.The husband and wife team were very professional and personable and explained as they installed what they were doing . The cleanup after was great .It only took a day.

We had all of our windows replaced by Mad City Windows. This is my review of the process. Salesman visit. It is a high pressure sales pitch with “gadgets” to show the performance of the window. I didn’t like that my wife and myself needed to be there for the sales pitch. But the want both there to sign right there and now. Said things like offer only good today, end of year closeout, called manager to get the best price, etc. My advice, get other quotes before you call them so you can compare. I had other quotes and decided for the quality of the window they offer, I negotiated a fair deal. Windows were ordered end of Dec 2017. Install. The install experience was ok. I waited until April for the install. I wasn’t in any hurry. No matter how many times the salesman tells you the installers are employees of Mad City, they are not, at least the crew that installed mine weren’t. They showed up with the windows, laid down some plastic and got to it. They were at my house for 3 days after being told 1.5 at the most. I had a lot of windows and some big windows. They replaced the windows and the exterior trim. They were able to save the interior jamb extensions and trim. Please note, if they need to replace any trim it is up to you to stain and seal it. I have two large bow windows with an oak finish I needed to stain. They had to break the glass on my large window with an arched to get it out. They put plastic down to catch the glass, but I still find some in the yard. With the bow windows, they stick out much (8”) more than the old ones. The roof line did not match the existing, and they wanted to leave it that way. I talked to the site supervisor, who is a Mad City Window employee, and had to convince him to redo the roof, and he finally agreed. The roof repair was another 3 days. It might sound like I’m complaining, but I am very satisfied with the products and the install. Warranty. The salesman said it was the best warranty in the industry, and it might be, When summer rolled around, some windows closed hard. I easily submitted a claim online, and was called the next day to schedule an adjustment. Also, one of the windows had a scratch in it, it was replaced no questions asked. Just recently, one of the windows developed a crack. Again, submitted an online claim with a pic of the crack and was called the next day to tell me they ordered the window and will schedule the install when it comes in. Two weeks later in came in and they replaced it, again no questions asked. If I did it over again, I would probably still go with Mad City Windows, but they are pricey.

Very pleased with our service from Mad City. From day one, we were worked with based on what we were looking to pay and they also helped us get to a rate we could afford as well. The install taking one day was amazing as well. Never would I have thought that I was going to be able to pay what I am for everything we got from them. Would definitely bring back for another service in the future!

on time very professional, crew was great, we would recommend to friends and family

They were prompt and finished when they said they would. They cleaned up after and left it looking great. The workmen had to do extra work because of the layout of the bathroom. They consulted with supervisor and got all the job done with no problems. Looks great.

It went very smooth. The crew was on time and very professional. After the job was finished everything was cleaned up. I was shown how to use the windows and they all worked perfectly.

From beginning to complete, everything went very smooth! I had 6 windows installed and they look awesome! I can really tell the difference in the temperature in my home and NO MORE UGLY PLASTIC on my windows!! Every person I communicated with at Mad City, from the phone to in my home were super pleasant and polite! I especially loved that the crew paid special attention to keeping the inside floors and around my house free and clear of dirt and debris. Thank you so much Mad City! I shall return for my next project!

Madcity windows did an amazing job. They did the installation exactly when they were scheduled to (even with the freak snow storm we had the day before the install) They were very knowledgeable and answered any and all questions we had. They also made helpful recommendations. We would highly recommend them to anyone looking for great windows and service

the wok went fast and it looks marvelous, everyday I go into the bathroom, it still looks as good as the first day. loving this, best decision we have made. worth every penny.

The crew showed up on time and got right to work. They were friendly and respectful. Although a bit pricey, the windows are amazing compared to the old single pane windows I had replaced. They open so easily and I love having fitting screens. I am actually excited for winter because I want to see if the cold draft disappears, which is the reason I replaced the windows. Overall a very good experience

It went well. They came when they said they would and finished pretty much when they said they would.

Not a bad price for the size of window I got. The workers did an excellent job of installing it.