Mad City Windows & Baths

Installers pay great attention to detail and products are great quality. We put two new huge windows in our living room and our electricity bill noticeably decreased.

Their products are top of the line at a great price. Everyone who works for and with the company genuinely cares and makes a connection. No pushy sales or catches. We had 3 Windows replaced in our home and plan on having all the rest replaced. We recommend them to our friends and anyone looking for upgrading their home.

They were very professional and did all the window installations in 1 day all for a great price!

The salesman, Kris W., was knowledgeable, courteous, and respectful of my time. He was very good at helping me decide what I truly wanted. He worked with me to secure very manageable financing. He also gave me his cell no. to call him at any time with concerns that I might have. The company was very timely in every aspect - securing the materials, contacting me to set up times, and following up to check my satisfaction. The two workmen, Chad and Jeff, showed up promptly at the scheduled time on the day of the installation. They diligently worked for 6 1/2 hours straight, removing my clawfoot tub, tearing off the wainscoting, putting in new surround, building a wall, and putting in my new tub/shower with shelves, curved rod, and two safety bars. They were able to work this in around my window, which was vital to me. Nick, the master plumber, came in to take care of the new plumbing needed, and was very thorough and efficient. Chad and Jeff were very courteous and cleaned up absolutely everything before their departure. It's amazing what three men accomplished between 8:00 AM - 2:30 PM. This has totally transformed my bathroom and I am delighted with it. I get many compliments. I highly recommend Mad City Bath!

Friendly and non pressured sales process. Very flexible on scheduling installation for me!

We ordered a house full of new windows and a new patio door. Everyone we had talked to associated with Mad City was very professional. During install one of the guys noticed one of the security pieces was missing from one of the windows. A new window was ordered right away and installed as soon as it came in. Someone was off with the patio door after install, but the guy who came to install the window that was missing a piece fixed it up and it's working great! Very please overall!

It went very, very well--even though anomalies arose due to the age of the house, staff were creative in their working with those. Staff were very timely, worked hard and with focus; very friendly, completed a beautiful job. This was the third job in which I have hired Mad City/ previously bathroom windows, tub and tub surround, etc.; front screen door)

The staff was awesome, very fast and professional

We are so glad we went with Mad City for our windows. Our service representative, Eric Brown, was very knowledgeable about the various types of windows and very patient as he took us through an excellent briefing of what was available to us. Our windows were professionally installed and are wonderfully secure and very nice looking. After comparing the quality of our windows and the cost with other manufacturers in the state we are confident we got the best deal possible. We would not hesitate to recommend Mad City windows to anybody.

We replaced our windows in two phases for budgeting purposes. First we did the upstairs windows in 2016. Then this year we knew the downstairs ones had to be done before winter. Our master bathroom tub was also in bad shape and we got an estimate for a walk in shower. We decided to go with both. Both jobs were scheduled for the same day which I would not recommend. It was just too much for one day. Do yourself a favor and only schedule one project at a time.The crew for the shower install was absolutely amazing! Each step of the way we were updated and asked to come view the progress. They were very professional and efficient. The window crew this time around was not up to par compared to one from 2016. They only had two people working and the job size required at least 3. It ended up having to be completed a few days later due to weather but this was OK. When the crew came back, a manager came along with additional people and made up for the inconvenience. The customer service and the quality of the products are excellent. From the initial in-home estimate, to the second measurement appointment, to the install- I would highly recommend MadCity Windows & Bath.

The sales rep was great. The windows provide excellence. No more drafts.

I've had all my windows done by these guys. No one would even give me a quote for my basement window except for these guys. They are the most professional guys in town. They come in, perform the job, and are out all in one day. Windows are all high quality, custom, lifetime warranty and look fantastic. I highly recommend them.

Mad City was willing to negotiate with me and made it affordable on a budget. The work was done in a timely manner and they made sure that my bathroom was cleaner after they left then when they arrived. The installer was very professional and worked around my schedule. I am very satisfied with all aspects of my experience with Mad City!

Everything was very good from salesman explaining everything to finished product. Very good quality. Took care of everything. Financing,permits,tear down,removal of tear down,plumbing,and finished product was beautiful.

We recently purchased 2 patio doors from Madcity. Good price, good quality, one-day installation. Overall would definitely recommend to others.

After receiving quotes from companies that had TV ads for BOGO deals but couldn't give a demonstration with full size windows, I ran across MadCity. So glad I did because the windows sold themselves (sales rep did an excellent job as well). Well worth the investment.

Awesome estimator Fantastic installers. Super repair guy Outstanding customer service

I had all my windows replaced. From the first sales person to the people installing, they showed up as stated. Completed the job and where very friendly. Had a few issues with some of the windows, called and they promptly sent someone out, ordered parts and got it taken care of. Am happy with the service.

NEGOTIATION PROCESS This was the only part of our project that could’ve gone better. Rather than giving us a grossly inflated price, then whittling it down with endless cuts via discounts and promotions, we would’ve preferred a realistic price from the start and negotiated from there. As it was, we ended up going back and forth for days, until the price had been reduced by almost 50%. We understand this is a psychological ploy to make us feel like we got a good deal, but it’s a waste of time on people who have undergone dozens of home-improvement projects. PROJECT MANAGEMENT Mike is the best project manager we’ve ever worked with by far—great at communication and covering every detail, no matter how small. He and his staff were always friendly, and Mike was responsive to all our issues and requests, sometimes even anticipating and addressing them before we could bring something up. He guided us through what would happen at each stage and took dozens of photos to show our house before, during, and after construction. Despite unforeseen damage to our roof that wasn’t accounted for in the estimate, Mad City honored the contract, and Mike ensured the quality of materials and construction was as professional as if we had paid for the extra time and supplies. CONSTRUCTION The length of time for construction took longer than expected, but it’s understandable with how busy the industry is as a whole. The staff did a wonderful job installing both our roof and siding. They also took great care in maintaining our landscaping, and their cleanup was nearly immaculate. We are very pleased with the outcome and would definitely use Mad City on future projects.

We are very happy with our new windows and have been very impressed by the level of service/professionalism from everyone on staff from the salespeople, schedulers and installers.

They do good work for a great price and have a great warranty on the windows too! Very happy with our new windows!

Not the quality of product they promised. The workers did a good job though.

Not good they where here 4 or 5 different times to repair things that needed addressing and still have not resolved all issues

We sided our house with MadCity and we’re impressed and happy with the work that was done. Our house looks great and I definitely recommend them.

Remarkably easy process from sales pitch to purchase to installation. We have been pleased with all all staff of this company so far and they are very responsive to questions or concerns.