Mad City Windows & Baths

Mad City Windows crew we had were very professional. Very pleased with their work.

Everything went smooth from the start with the sales representative to the install. The install was done in 1 done and the shower/tub looks great and works well. We are very happy with our improvement.

Very well. I am very pleased with my new windows. They are very easy to open and close. The work was done with pride and excellent workmanship. The Sales man was very knowledgeable and very helping.

We had a great experience with Mad City. They were on time and very professional. The job was done quickly and they cleaned up after themselves. We were also happy we could lock in our prices since we weren't able to do all our windows at one time. We would definitely recommend them for anyone looking for new windows.

It went very well. They showed up on time. The install turned out great. we are extremely happy with the quality of the product and the installation.

I had an amazing experience with Mad City windows. They were on time and got done in a timely fashion. I got new windows in almost every room in my house and I can already thad an amazing experience with Mad City windows. They were on time and got done in a timely fashion. I got new windows in almost every room in my house and I can already tell a huge difference from the old ones! There isn't a draft, I can't hear noises fell a huge difference from the old ones! There isn't a draft, I can't hear noises from outside as much, and has helped with my energy bill. I definitely recommend them if you need new windows.

Windows and patio door are really nice. They even saw some damage to my garage door frame and re-wrapped that too!!

We had our old bathtub removed and turned into a very cool stand up shower! From the estimate to completion, it was an easy process. Installation took only 1 day, and they were very professional. They protected the areas they were working on and they had a supervisor check the work about midday! We are very satisfied with the outcome.

Mad City replaced all our old window. The process was extremely smooth from start to finish!! The staff and installers were very nice and professional. The difference in our heating and cooling cost are amazing!! We are SO happy!! It was great! Quick turn around from start to finish.

Mad City Windows & Bath installed my windows and they are Awesome, we love them. Thank you, thank you, thank you Mad City!

The shower looks good and is very spacious. It is a big improvement over the old tub/shower arrangement. However the journey was not as expected. The salesperson was appeared knowledgeable and showed various options. There was a 60% off labor deal that was supposedly ending in a few days so I felt there was pressure to make a decision. The space was measured and he did provide a quote. While it was on the high side I had compared another company and it was in the same ballpark. I went over the job and was assured that there would be a seamless shower installed in the space. I was given an installation date, which proved to be not accurate. After the contract was signed, another person came and remeasured the space, which up front they knew was oversize (66 inches). I was also told there was no problem in going over the old tile since it was in good condition and they would simply repair the area where the tub had been removed and install cement board. Over a week later they called to say there was a delay in the delivery because the shower was oversize and they would have to change to a middle drain. I feel those things were known upfront and I should have been given options before signing a contract. A delivery day was finally scheduled about 2 weeks later than the original. The installation did NOT go well. First of all the workmen tried to remove all the tile, which I told them they could not do that. There was also a glass block window, which was also known and they seemed clueless about that. I was also very specific that the shower would run only to the top of the tile not to the ceiling, since there are 10 ft ceilings in the bath. Tub was finally out and the walls repaired, and they ran new plumbing lines. However it was apparent it was not seamless since they brought the shower in in pieces. The back and front panels were the correct height but they pieced together the back panel with a seam 5 feet up the wall. When I asked them why they were doing this when it was supposed to one piece they said it didn't come in the correct height so this is what they were doing. I was very upset because I was told all the showers were custom made and would be totally seamless. They then proceeded to caulk the seam line and install an ugly trim piece to cover the line. I clearly wanted one piece clean walls without trim, but that was not what was installed. They also did not have the correct shower rod. Again they knew the shower was 66 inches and sent a 60 inch shower rod. I ended up reinstalling my old rod and it took 2 weeks for someone to show up with the correct one. When the water was turned back on, I had no pressure in my kitchen or bath sinks. They did remove and clean the filters, but still no pressure so obviously something had happened to send something into the lines They promised to get a plumber out the next day to try and resolve. It took several calls before they sent someone and it did get resolved again days later with no pressure in the kitchen to do dishes. Shower worked fine. While the overall product appears very nice, I am unhappy with the accessories. The shelves are cheap plastic and they used stick on tape to put them on the walls and proceeded to apply large amounts of caulk to the top and bottom. They assured me the shelves would NEVER fall off. They should have used something that was screwed to the walls, or even an integrated corner option, which they never offered. One of the shelves have already fallen off when I used it for a foot rest while shaving. I am not even going to bother having them fix it since it is so cheaply made and installed. Bottom line, I have a really spacious shower that is much safer to use than the tub. I do like the color and material, but HATE the patchwork they did and the trim that was installed as well as the lack of information and responsiveness to my issues and concerns. ASK QUESTIONS, GET IT ALL IN WRITING . I did not get the shower I thought I was getting and feel the finished product was probably overpriced based on hindsight. There was never any attempt to offer a price modification or anything to make up for the frustration they caused.

The roof replacement correct a number of issues with the old roof and made the home look great as a result. They are going the extra mile to make sure to correct any cosmetic issues and to ensure we are satisfied with our new roof.

Sales person was very informative and courteous. Products offered were of great quality, and style. This is our second contract with Mad City, and we have not been disappointed with the company. Oh yes and the installation crews have been great, very satisfied both the install and cleanup after the install.

We love our new bathroom. We were able to get a soaking tub in a very small space. Staff were very professional. High quality materials were used. Excellent workmanship.

Mad City windows are transparent, but their billing process is not. We ordered 5 windows from Mad City under a special promotion that was supposed to discount the cost of labor. The windows were installed and paid for. I requested an itemized bill, but I was told that one would not be provided—not even a cost per window. Did we get a fair deal? I could not tell you. In addition, I thought we were getting custom windows measured to fit the space. The windows were installed with raw (unfinished) wood filler pieces. Again, it was not pointed out in advance that we would need to stain the wood to match our sills. There are many choices. Ask questions and request a detailed estimate in advance. I wish we had.

I liked the process for the most part. Installation was easy, staff was professional and friendly. My only complaint was the sales pitch. I get that it's effective, but it's annoying how high pressure it is, and it can be difficult if you're not comfortable saying "no." Be sure to get other quotes first or do your research so you have a good point of reference. You'll probably ending paying more with these guys than other vendors, but the service quality is great, and the 30 year transferable warranty is pretty sick too. Overall, I would recommend.

Very professional. I commend them for the speed in which the installation went. ALL of my questions were answered.

The salesman are definitely pushy. They want you to make a deal right then and there and say the deal is only good until that day. The price of the windows are extremely expensive but you get what you pay for. They are great quality windows and the warranty on them is outstanding. They literally will fix/replace anything that goes wrong with them. Overall I recommend Mad City if you have the money to afford them.

Work is satisfactory but a job that we were told would be completed in two weeks actually took seven weeks, requiring my wife and me to take time off of work to meet various workers and give them access to our house...

We were very happy with both projects. Crews were very professional and knew exactly what needed to be done. Love my new shower have gotten many compliments. Would recommend them for your next projects.

They did a great job. I am very happy with how the wrapped frames turned out also.

My new Tub/Shower combo looks amazing. The project was completed in one day and the installer - Scott- was amazing and very professional. All of the staff at Mad-City have been very friendly and helpful. I would recommend this company to anyone. The follow-up to make sure customer satisfaction is achieved has also been impressive. Shower has a lifetime warranty - it was expensive - but worth the money in the end. Looks fabulous and is everything that I wanted. Thank you Mad-City and great job!

Windows are perfect. Salesman was out to visit promptly after our inquiry. Very informed and helpful in making our decisions. Installers were out in a timely manner, worked quickly and efficiently. Perfect experience and a company we would recommend 100%. A+ for Mad City Windows.

MadCity worked around my schedule from the initial consultation to the install. I was given every option from doing all my windows to just one. This allowed me to make the decision on what I wanted to spend. There was never any pressure to buy more or higher cost windows. I will definitely use them again next time.

We had a great experience working with Mad City for our new bathroom! The product is great, much less "plastic" in appearance than the competitors on the market. After installation, we noticed a defect/stain in one of the new walls, Mad City responded right away to our concerns and came out to replace the piece and make it right!