Mad City Windows & Baths

Everything was very good from salesman explaining everything to finished product. Very good quality. Took care of everything. Financing,permits,tear down,removal of tear down,plumbing,and finished product was beautiful.

We recently purchased 2 patio doors from Madcity. Good price, good quality, one-day installation. Overall would definitely recommend to others.

After receiving quotes from companies that had TV ads for BOGO deals but couldn't give a demonstration with full size windows, I ran across MadCity. So glad I did because the windows sold themselves (sales rep did an excellent job as well). Well worth the investment.

Awesome estimator Fantastic installers. Super repair guy Outstanding customer service

I had all my windows replaced. From the first sales person to the people installing, they showed up as stated. Completed the job and where very friendly. Had a few issues with some of the windows, called and they promptly sent someone out, ordered parts and got it taken care of. Am happy with the service.

NEGOTIATION PROCESS This was the only part of our project that could’ve gone better. Rather than giving us a grossly inflated price, then whittling it down with endless cuts via discounts and promotions, we would’ve preferred a realistic price from the start and negotiated from there. As it was, we ended up going back and forth for days, until the price had been reduced by almost 50%. We understand this is a psychological ploy to make us feel like we got a good deal, but it’s a waste of time on people who have undergone dozens of home-improvement projects. PROJECT MANAGEMENT Mike is the best project manager we’ve ever worked with by far—great at communication and covering every detail, no matter how small. He and his staff were always friendly, and Mike was responsive to all our issues and requests, sometimes even anticipating and addressing them before we could bring something up. He guided us through what would happen at each stage and took dozens of photos to show our house before, during, and after construction. Despite unforeseen damage to our roof that wasn’t accounted for in the estimate, Mad City honored the contract, and Mike ensured the quality of materials and construction was as professional as if we had paid for the extra time and supplies. CONSTRUCTION The length of time for construction took longer than expected, but it’s understandable with how busy the industry is as a whole. The staff did a wonderful job installing both our roof and siding. They also took great care in maintaining our landscaping, and their cleanup was nearly immaculate. We are very pleased with the outcome and would definitely use Mad City on future projects.

We are very happy with our new windows and have been very impressed by the level of service/professionalism from everyone on staff from the salespeople, schedulers and installers.

They do good work for a great price and have a great warranty on the windows too! Very happy with our new windows!

Not the quality of product they promised. The workers did a good job though.

Not good they where here 4 or 5 different times to repair things that needed addressing and still have not resolved all issues

We sided our house with MadCity and we’re impressed and happy with the work that was done. Our house looks great and I definitely recommend them.

Remarkably easy process from sales pitch to purchase to installation. We have been pleased with all all staff of this company so far and they are very responsive to questions or concerns.

I felt like Mad City Windows gave me a good price and provided efficient service. They were good communicators and provided a follow up visit to remedy a couple issues.

While everything was not perfect, we would recommend Mad City Baths. There were a few issues that could have been avoided if they would have sent the installer along with the gentleman who did the measurements. They did correct everything and were very nice about it. Overall we would give them a rating of 8 out of 10.

I recently had a shower replacement and couldn’t be happier with the job mad city had done. They were very friendly and easy to work with throughout the entire process. Would highly recommend.

The windows are beautiful and function well. Also, installation was quick and they cleaned up any mess well.

We had shopped around and received a great deal on price working with mad city. The sales man who came over was knowledgeable and non abrasive. The installation crew were prompt. Spoke kindly, worked swiftly and cleaned up after themselves. They did s really nice job with the installation. The only challenge I had was 1 window wasn’t sent by the manufacturer and so they had to reset the installation by a few weeks, however it worked well for my schedule so all worked out. The receptionist was kind and very accommodating to inform me of the delay. Overall- 4 of 5 I will recommend to others

We had our bath/shower done. The installers were very friendly, but we had caulking issues right away. Their service guys came out and ended up damaging the window trim when he was supposed to be fixing the caulking. We had to do another service ticket to come out and replace the lower trim piece. Same service guy came out and replaced it. We waited the 24 hours for caulk to cure, noticed it was still soft. Waited until the next morning (now 36 hours total) and when we took a shower, the caulk got runny like wet paint. Did another service ticket and complained about it. Got a call and was told caulk takes a good week to harden completely. I said it has been several days and it is like wet paint, I could tell he used the wrong caulk, also the caulk he used outside the surround was GE Silicone caulk you buy at the local box stores. I complained about that, that it wasn't their caulk that they have the patent on. We said we did not want that service guy back in our house. Every time we filled out a service ticket I would put to contact me between 3:00-5:00 PM. Every time they called was about 9:00 AM. Why even bother putting a time frame down if they don't pay attention to it. When he did call and we said we didn't want same guy back, that was a Thursday morning, I finally had to submit another service ticket over the weekend because he never called back like he was going to do after checking their schedule. I ended up getting someone from the Madison area to come to the Milwaukee area to fix the problem. I asked him about the shower walls according to the brochure were supposed to extend past the tub and down to the floor. The installers didn't do that and said it wasn't necessary. Come to find out this was wrong and it should have "legs" that go down to the floor. This will be another call to Mad City to fix. This will be the 5th time we will have to be out of a shower while we wait for caulk to cure.

After having several plumbers tell us that they couldn't do our bathroom the way we wanted, we called Mad City and asked them to come out and take a look. The salesman, Joe, was fantastic. He listened to what we wanted and gave us options within our budget. Of course, he wanted to close the deal that night, he's a salesman, that's his job, but we never felt that he was overly pushy. On the day of the install, it was rainy and an overall crappy day. I was worried that would impact the install, but they were on time (early in fact), professional and very friendly. They kept me informed throughout the day and went over and above to line up the new "tile" look liner with the existing porcelain tile on the bathroom walls. They did an excellent job cleaning up afterward and we are all so happy with the new bathroom! We would highly recommend Mad City. Their prices were only a small amount higher than what we had been quoted by two plumbers, and for the service and one day installation it was totally worth that little bit extra.

Most of it was good. except the ceiling piece does not line up with one of the sides by an obvious 1/4 inch ! That's not a professional job. and my walls got gauged a few times which can be repaired. Price is too high. As they all are. Service from all team members was good.

I had a walk in shower installed. They estimated 2 days, but was done in one day. YAY! I did find an issue after they left and they came back and fixed and for my trouble installed a handrail I originally declined, but really wanted after using. I LOVE my walk in shower

They removed the old bath tub,then made a upgrade in the plumbing. They did a nice quality job installing the new shower installment and did a nice job cleaning up,and went over everything with us before leaving,very professional!

My wife and I are very happy with the walk in shower installed by Mad City. Our house is old and very unlevel. There was even rotting in the walls surrounding our old shower. The workers corrected all the existing issues and installed a wonderful new shower. They put a decorative header above the shower to make it have a more level appearance. The men were very personable and professional. The work was a challenge for them with the age and condition of our bathroom but they took the time to make it beautiful and took care of all the problems. We highly recommend Mad City

Cathy Knapp reviewed Mad City Windows & Baths — 5 star 1 min · I have been very happy with the entire process with Mad City Windows. I had a patio door and 3 large windows replaced in my condo. The in-home visit and demonstration was very impressive, with a knowledgeable and friendly person. The next step was the person who came to do the measurements, and he was equally friendly and professional. The windows were ready for installation within the estimated time frame they had given me. Then the actual install went very well. The crew arrived a bit early (which threw me a little as I was still taking down window treatments) but they helped me complete that. There were three in the crew, and they were obviously experienced and skillful. The entire process took about 6 hours which was less than I had expected. The windows and door are beautiful, function extremely well, and have improved the value of my condo. I'm waiting to see if they will help reduce my energy bills as promised. The crew could not have been friendlier or more respectful of me and my property, and they cleaned up after themselves in a very efficient manner. All in all, I am very happy with my decision to go with Mad City Windows!

Beginning with the sales person and right on through the installation, we were very pleased with the process. We are extremely pleased with our new windows, and they give us a beautiful view to the outside.