Mad City Windows & Baths

The 1st time it was done in the 3 hours that they said it would take. Only problem is I think due to the time restraints that the workers have it makes them rush. All the windows in the living room had to be redone and a 2nd team came at a later date to fix them. I believe they are ok but haven't been able to check well and open them due to the freezing cold weather here in Wisconsin.

Overall very impressed with the quality of the work done in my home by the folks at MadCity. Work was done in a timely manner and the contractors were all very respectful and tidy! Can’t wait to have more work done!

We had a tub installed with jets and grab bars, which included new walls and new shower head. The tub has eight high-pressure jets on swivels that can be targeted to different areas of the body. The sales person did press us firmly on buying this type of tub, after we changed our minds about the walk-in tub. Eager to try it, I was at first disappointed in the power of the jets. Then I adjusted them with a simple turn of each nozzle, and the sensation was amazing. You can target lower back, shoulders, mid-back and torso, outer thighs and calves, feet, and ankles. The power of the jets relaxes tired muscles, helping me to ease into sleep more easily. I recommend getting more than two grab bars. I get so relaxed, it's hard to pull myself out of the tub with just the two. The installers were fast, efficient, and cleaned up very well after they were done. I had a minor issue, which was resolved vey quickly through the message service online.

Very much enjoyed working with their rep and install team. They worked with me on finding the best options and getting the best pricing available. Install team was swift and made the experience enjoyable. Look forward to working with them again in the future!

Excellent customer service, quality product. I believe you get what you pay for. Mad City was the first window company I had tried and I decided to go with them. The salesman was knowledgeable and worked with me until I was happy with what I could afford, and until he made the sale (didn’t take no for an answer). Windows were delivered and installed timely (1 day installation), and I love them. Every call I had made, whether it was to the store itself, to the installers, or salesman himself-- was handled courteously and professionally. Salesman even suggested some side opening windows that saved me some money. I will be paying for them for quite awhile, and if I sell my home I will be set, and in the meantime, I get to enjoy them!

Work was done efficiently and am very happy with the results.

I would not recommend Mad City Windows for any home project. I’ve been asked to write a review by them twice now, even though our project is yet to be completed. They started our project over 3 months ago. Initially we were told that the installation would take only 1 day. The first day they came to start our sunroom window replacement, they quickly realized that the windows that they ordered were the wrong size. This is after they ripped out the screens that had been in place previously. We were told that they would need to come back when the correct sized windows came in (which we had already waited over a month for). They then came back about a week later and used the same windows (which were too small) and tried building an extra trim to fill in the area. The trim was so poorly built that you could see spaces in between. We let our project manager know that the work was not acceptable. He was nice enough to come back another day to work on the trim, but unfortunately this did not work either. It was then decided that they would “wrap” the windows, which thankfully looked nicer. This process was completed over multiple days over a few more weeks. The last piece of the project was to fit panels over the wrapped windows to cover the screw holes. The parts were damaged and we were told that they would order new ones and be back to install them. Weeks went by and we heard nothing. When I reached back out to them, our project manager had been told the job was done and no one had ever ordered the panels. We are still waiting for these to be placed. Did I mention that the “windows” that were installed aren’t actually windows? They are tight sheets of plastic. We had originally been quoted an outrageous $18K to have the screens in our porch replaced with windows. We just wanted something to keep the weather out to protect the room. When we told them that was too much, they offered us a cheaper “vinyl” window option designed specifically for this kind of project. We believed the window trim would be vinyl, but instead it was the plastic window that we received. It would have been nice for this to have been communicated to us. So if you would like to waste over a week of time off of work to watch your windows be installed incorrectly, I would recommend going with this company. The only positive is that our project manager apologized that this had happened and acknowledged that he was “unimpressed with the crew assigned to this job.”

They were quick and did the job great. Only thing that bugged me was the wood lining they put around the windows were not fully even. Very knowledgeable and the windows are keeping the heat in!

We highly recommend Mad City siding...the work was done professionally from beginning to end. The house looks great!

It was done accurately in just a few hours. It is beautiful and easy to clean. Both the salesperson and the installer were professional and knowledgeable. I am happy every day that I did this.

Mad City recently installed 13 Valley Brook windows and a new roof on our home. Overall we are pleased. I couldn't coordinate the new gutter install with installation of the new vented eaves. The old gutters did not go up well don't drain properly. There is also some damage to the new drip edge. Mike Wills, the roofing manager was great and went above and beyond with his crew. He was on sight for most of the project and did some extras including roofing a small shed that was not in on the deal. After the new gutters go up, I am confident that he will see to it that it all looks good. I dealt with several sales and office people who were all pleasant and knowledgeable. Calls were always returned and scedule was kept. Window salesman was a little pushy and prices were higher than we anticipated, but you do get what you pay for. We would certainly use them again. Tom and Lila Pollard

I work in the medical field so I understand microban. the tub and surround will never mold. best product out there. Plus it has a dbl lifetime warranty. in and out in 8 hrs. my house built in 1910, the pipes also replaced with new copper.

In October 2018 my husband, David, and I contracted with Mad City to rip out our current over-sized tub and install a walk-in shower (ref. 162068). As promised, the custom-ordered materials arrived late November and a Mad City installer promptly took three days to install it. We felt the pricing was fair and are extremely pleased with the design, materials, craftsmanship and installation. Petra Press

I would recommend Mad city for Bathroom remodels .Our installation was done in one day. Even with things torn out right to the studs we could use the next day. Quality of everything seems to be top notch and the warranty can't be beat. Hopefully you get what you pay for since this was not a cheap project. Eric did a good job with sales pitch don't like the high pressure sales but we were ready to get job done and from time of sale to job done was just a couple weeks! Thanks MCWB!!

the team was punctual and on time. They cleaned up throughout the whole process. The product has been awesome and I love rainy bathroom!

The salesman was very knowledgeable and personable. I was a little skeptical on the windows until after installation. These windows are really doing the job. I noticed this morning snow sitting on the middle sash of the windows. This tells me that the heat in the house is not seeping out at all. The scheduling and installation team was very quick. They moved me up two weeks and were done in about 8 hours. Very clean job.

We are very happy with our new windows. The look great, provide more functionality than our old windows and are very easy to use. The installers did a great job, were very courteous and professional. Strongly recommend these guys.

We love our Mad City Windows, it helped our Old Farm house with heating and cooling immensely. They are professional and do good work.

We had a custom pergola installed this fall. It looks fantastic, and working with Mad City was great! They were on time and very professional.

Bath tub and stand up shower are very nice. Installer was very good and professional.

They were all friendly and finished on time despite running into some unexpected challenges. I would absolutely use them again in the future.

They came on appointed day and time, totally prepped and cleaned up after. The guys were friendly and swatted the spiders they found, Changed out all nine windows in just the morning. No problems since, all windows open, no wind noise.

We had a WONDERFUL experience with Mad City! They replaced both our windows and bath tub. They were incredibly patient and willing to work with us, and made sure to get us the best deal possible. The final product was amazing, and looks a million times better than our original windows and bath tub! They are very prompt and efficient with their services as well. Very friendly and helpful employees! I would highly recommend them to anyone!!! Thanks Mad City!!

Mad city dis an amazing job! what I though was a big project they completed in one day and it looks great.

We absolutely love the work done on our bathroom. Every Mad City employee was friendly and knowledgeable about the entire process. Total perfection and professionalism from top to bottom.