Mad City Windows & Baths

Had an overall satisfying and positive experience with Mad City. Steve did a great job with our tub install although some trim was left back at the warehouse the day of our install. However, he offered to work on the 4th of July to have it added even though we were able to squeeze him ahead of the holiday. Side note: it felt a bit like buying a new car during the sales process...although Kevin was professional and thorough in his presentation.

I have been trying since May to get these people to contact me regarding the bad installation of my shower. They keep saying they will have someone contact me. NOT. Haven't heard a word from them as of today!! I responded 3 times to the email David Opie sent for me to leave a positive review telling him about all this and he never responded until July 24th where he said "I have forwarded your concerns onto one of our field managers. You should be contacted within the next 24 hours." Today is August 8th and I still have not heard anything. I would NEVER recommend them to anyone. Once they install your shower it's good bye, see you, and disappear. Now I have a shower that has been installed improper and cost me over $10,000.

Service was perfect from working with Trevor on sales to the installer being great. Highly recommend.

We had a great experience with Mad City. They installed a new shower for us and we love it! The salesman and workers were professional and good to work with.

No-pressure sales process, promised what they delivered, and installation was quick & easy. Had half of my windows replaced the first go-round, and quickly noticed the difference...the new windows did not fog up during hot & humid weather, while my old ones still did. And my upstairs is noticeably more energy-efficient. Will be doing the rest soon!

I needed replacement of shower surround that had failed to the point that it was bulging and leaking in places, and could not be repaired. I contacted Mad City, which sent a salesperson to my house to discuss their product along with various options for my bathroom. I chose a relatively simple design without doors as I like using shower curtains to change my bathroom decor. However, there was an array of finishes, fittings, colors, and other design options from which to choose. It took a bit of negotiation to get the price to a figure that I thought was reasonable and competitive, based on my research into other bathroom options. They offered relatively low interest financing. The terms were acceptable. My bathroom panels were finished within about a month. I settled on a date for installation. This took the better part of two days, which was not a problem for me. I was able to use the sink and toilet throughout, but not the shower. The man who did the installation was polite and considerate of my time and my privacy. He also tolerated my crabby cat, which was a plus. The quality of materials is excellent. The surround is acrylic, which has a beautiful smooth, glossy appearance. It's thicker than the materials used for the shower surrounds sold in home improvement stores. I'm disabled and need grab bars for stability. The white bars they provided are a nice match to the walls of the surround. The floor is a non-slip material. One reason I chose Mad City was that I feared there might be mold behind the old surround, and they included mold mitigation as part of the package. By some miracle, there was no mold behind the surround, but there was rotted wood under the window and in the floor. He cut away the damaged wood and replaced it without additional charge. There was blown-in insulation behind the old surround, which fell out when he removed the panels. He replaced it with batting, which should do a better job of insulating the shower. He had to cut away a little bit of the metal cover for my baseboard heater, but made it look 100% better than before by constructing an end cap out of scrap acrylic. So far, the shower surround has been great. No complaints.

We had two bathrooms redone by Mad City and we are very happy with the results! The employees were awesome and personable. We were always kept up to date on what was happening through the whole process. I highly recommend Mad City to anyone thinking about remodeling to their home!

Well at first. We had a solid plan and quarter date in Oct ‘18. They missed the due date and promised us we would be the first ones when the weather broke in spring. In Late fall of 18 we realized we wanted to change the project... repeatedly tried to meet with the planner, sales person, or construction guy to hammer out details.... countless attempts were made. The one construction coordinator tried to field our question but it was like he didn’t read what we had sent him regarding changes. He kept responding with wrong drawings even after we tried to correct him by email... again no one came out to hear what we wanted to change. After a couple more totally incorrect sketches of our vision for the patio I told the construction Gus boss I didn’t want him on the project. We immediately got a response from the sales staff promising to rectify the situation. Then crickets for months. We decided to just settle for the original project and work he new plan on our own. Once they get a down payment on a project you are screwed. They will take the projects that net then more cash and let the little ones sit until they need fill in work. They also promised to have there guys construct the project. Well they subbed out the concrete work to a guy they had never met (did a great job tho) and the patio cover guys were employees who normally do bathrooms. I will NEVER use or recommend MadCity to anyone. They suck. Dave Doerflinger

Love the walk in tub for my handicapped son, it makes giving him a bath so much easier. They were great on getting it in when they said it would be in.

Excellent. We are Very pleased with the installation and the windows look great

The entire experience was great. The staff was extremely helpful and flexible during the consultation and installation process. My windows had to be made custom sizes and you would never know it because Mad City made everything look very uniform and the installation was so precise. Will definitely recommend to anyone looking for new windows!

We recently had Mad City Windows and Bath install 18 windows and add a shower. It was a two-day job. While it's too early to judge the quality of the products, we assume they will be excellent as well they should be at the price this company charges. The workers were professional, efficient and seemed highly qualified. The problem with this company and the reason I must rate them so poorly (and would never recommend them to anyone) is not due to the product or workmanship but to the awful and insulting nature of their financial dealings with me. I agreed to pay half of the bill up front and the remainder after the completion of the job. After the first day's work was done, they made a huge deal about me paying the remainder of the bill. Mind you, the work had not been completed. They agreed to take a credit card payment. I maxed out my credit card, which resulted in 90% of the bill being paid. On the evening of the second day I received what was to be the first of six calls, each more insistent than the next that I complete my payment. I told them a cashier's check would be forthcoming as soon as I could arrange it with my credit union. This despite the fact we have not had time to judge how good of a job they've done or whether all the windows (and shower) work as promised. The treatment I received during the next five days (a weekend intervened - the company is closed on weekends) was intrusive and degrading. My credit rating is over 800. They obviously knew where I lived. Yet I was made to feel like some kind of deadbeat - for not getting them their final 10% in less than a week! I've never before been treated this way by a company. The representative even threatened to take the final amount from my credit card without permission (it wouldn't have been successful on a maxed out card, of course). Years ago, I had a collection agency contact me on a problem that was eventually decided in my favor. Even they did not treat me with the sort of disrespect I got from Mad City. If this company's cash flow is in such dire straits that they can't afford a few days leeway in payment, perhaps there are other issues potential customers need to be worried about, too.

Our materials were ready for installation faster than we thought. The crew arrived at the specified time. They worked fast and efficiently and cleaned up when done. They showed us how to operate the new Windows.

All went well, windows look great. Everyone was professional, and very nice. The installers were nice, and cleaned everything up, and then explained the windows and made sure we were happy with the windows. I would defiantly recommend Mad City Windows.

It turned out amazing. Mad City walked us through each step and made sure we were happy before moving on to the next step. We are extremely happy with how it turned out. Installers were professional and cleaned up after themselves. If we ever have a project like this again we would call Mad city in a heart beat.

Very happy with my new bathtub! The salesman was informative. The installers were early, efficient, helpful and professional. I feel confident in the items I purchased. The only reason I’m giving 4 out of 5 stars is because of the subcontracted electrician that came to install the light/fan vent; he was an hour late, no apologies, very unprofessional, made me uncomfortable with him doing work in my house. I know that wasn’t MadCity, but they subcontracted that part of the work and it wasn’t handled like I would have preferred. But all in all happy with the final product, and will look to them for further projects.

We had a great experience from the initial meeting to the end result with Mad City Windows. We had all of our windows done as well as a patio door. The salesman was very informative and yet, not pushy at all. The installers were professional and courteous. They cleaned up after themselves. They also showed us how our new windows operate. When we had one problem with one screen, they returned promptly and fixed it. We are enjoying the windows very much. We will recommend Mad City windows! Thank you

Installers were very efficient and professional. Work was completed in the timeframe that was given to us.

Live and learn... As you are paying off a huge debt for disappointment. We could have had our entire bathroom almost done for what we paid Mad City just to do our tub and surround according to our plumber and contractors. First of all they didn't get a permit and the plumbing wasn't up to code when they were done so we had to pay to fix it. They cracked our tile and didn't say a word. The tub was built so high above the tile we had to raise the entire bathroom floor before putting down new tile. The salesman told us they would drywall the wall they had to rip open and blend it with our current wall, but we had to beg and plead for them just to put up scrap pieces to cover the hole in the wall. The salesman also forgot that since we were not putting the tub between two walls that a wall had to be built. The wall partially covered the light switch that their electrician put in and it looks awful. Also we had a double light switch and the electrician refused to do the same thing despite there being room so now our light always turns in the vent fan. Additionally, the salesman insisted it would be completed in a day but when the installers showed up they said they would be lucky to have it done in two days. I did send a message to them on their website weeks ago and never heard back about these issues. I installers were friendly and I like the overall product but it's not worth the price especially when factoring in the additional cost when completing our bathroom.

It went very well without any problems. Work site was all cleaned before they left.

Workmanship was excellent and very professional. Friendly people all around. The company works with you to make it what you want. The quality of the product is exceptional.

We had two patio doors and one storm door installed. The patio doors were custom-sized to fit. The installer was professional, knowledgeable and cleaned up when he was finished. We also had seven windows installed a few years ago and were so satisfied. We would definitely recommend Mad City.

Mad City replaced my old bathtub and shower with a new ceiling to floor walk-in shower. It was done in a day as they promised, and the project was completed by a crew that took care to clean up at the end leaving me with reasonable cleaning to do. The project required them to work around some rebuilding of corners and flooring and I was very pleased with the professional look in the end. I would recommend Mad City because they had great products for easy cleaning and minimal construction time with superior results.

I had 5 basement windows replaced and I was very impressed with the finished job, they were very good and fast and cleaned up after themselves.

Because of our wooded lot, salesman suggested switching from double hung to side by side sliders in the bedrooms. Delighted that we followed his suggestion! They are awesome! We get a clear unbroken view of our wooded lot. The guys who installed the windows were great! Polite, professional and efficient. Pricing was reasonable. Everyone we dealt with from the salesman, installers and staff were great. We have noticed energy savings already and are really happy about that! Thanks to everyone at Mad City Windows for a job well done.