Master Services, Inc.

heating & cooling contractor, well, dryer vent cleaning service,

About us

Master Services Inc. has been in business since 1990 serving Walworth, Jefferson, Kenosha, Racine, Waukesha counties with ELITE Plumbing, Heating, Air Conditioning and Indoor Air Quality service. We pride ourselves with our 100% money back guarantee. We are only 1 in 4 companies in Wisconsin that are certified to wear the Technician Seal of Safety patch. This means you can trust that each one of our technicians are drug tested, background checked and professionally trained. We have one of our office staff answering the phone 24 hours a day 7 days a week." We Think You're Kind of a Big Deal"

Business highlights

35 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.6236 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
11%
3
4%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.4
responsiveness
4.7
Showing 51-75 of 236 reviews

Stephanie A.
04/2023
5.0
Everyone we spoke with from the office staff, the sales rep and the installation crew were all very professional, friendly and efficient. They found a few issues during the job but took care of everything with ease. Cleaned up the area when completed and explained the new system. Price quoted is what we paid. I highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Maria M.
02/2023
5.0
Morgan was our tech.. was a pleasure working with him very friendly and knowledgeable

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Jimmy M.
01/2023
4.0
job done and seem to be work

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0


James S.
11/2022
5.0
The Techs name was Juan, seemed knowledgable & concerned about doing a good job. Would definetly call again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cindi D.
08/2022
4.0
They were prompt and professional

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro
$980

Amy W.
07/2022
5.0
Amazing team from customer service to technicians. I would definitely give these guys a shout!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kaitlyn S.
07/2022
5.0
Jack was extremely helpful in explaining the whole process for our AC replacement and the technicians were awesome during the install. Our AC went out during the first heatwave of the year. We had a quote from another company that gave us the whole, "we'll give you a call back tomorrow to set up the install" after telling us that we needed a new AC and still haven't heard back, BUT I'm so glad we didn't hear back from the other company as there were other red flags that I overlooked during a time of panic. Master Services provided great communication from my first phone call to them until the job was completed. A major reason that I knew I didn't want to even bother calling another company for an additional quote is because I felt that the customer service received from this company was well worth the money spent. Replacing something like an AC feels scary as a first time homeowner, but Jack was very thorough in explaining the costs, information about the AC unit, and what to expect during the install. The technicians were very courteous and worked really hard while they were at my home. Overall, a pleasant experience and I will definitely be utilizing their services again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Steve N.
03/2022
5.0
Quick, clean on time, polite and professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jeff O.
03/2022
5.0
Jack and his team were very professional. And completed the job on time and on budget.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Renee S.
01/2022
3.0
The Technician Could not work on my Dryer Vent, he seemed Unfamiliar with it, he Did not do anything. I was still Charged 100 Dollars.

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
2.0

$100

MARILYN W.
12/2021
5.0
Professional, started on time, cleaned up when finished, showed pictures to us while progressing through job. Air quality definitely improved from their work. Money well spent to breathe healthier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,150

Jim K.
12/2021
3.0
Charged over $1000 for installation of a filter available online for $150. Trainee duct cleaner did not fully clean as I had been told by a salesman. No response to these complaints when I contacted the company. Also, no manual except brief installation instructions were provided. No written guarantee although one was promised. Do not even knows the brand or manufacturer.

Rating CategoryRating out of 5
quality
5.0
value
2.0
responsiveness
1.0

$1,250

Bonnie P.
11/2021
3.0
Prompt response when I called to have my furnace cleaned. They stated $2000 in repairs should be done. We thought we might replace the furnace instead. We got a second opinion and felt their prices were too high.

Rating CategoryRating out of 5
quality
4.0
value
3.0
responsiveness
4.5


John B.
11/2021
5.0
pricy but the work was great

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
4.5

Yes, I recommend this pro
$1,300

duke l.
11/2021
5.0
We had Danny C. very polite. takes his time checking in detail. Will use again

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jim S.
09/2021
4.5
Dan is the man. Polite, knowledgeable, professional and a nice person as well.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

ELIZABETH P.
09/2021
5.0
It was a very pleasant experience. All aspects of the project was explained in detail & Jack S was very easy to work with & was very professional. This project was to install 2 mini split air conditioner units & the job done very well & was completed on schedule.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Michael T.
09/2021
5.0
Prompt, informative and professional.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Jim S.
08/2021
4.0
I am a Member of their services. They have been my servicer for over 3 years now. Veteran owned too.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

James S.
08/2021
4.0
I am a member. That speaks volumes.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Debora S.
08/2021
5.0
Nice people.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jonathan L.
07/2021
5.0
It was a pleasure to work with them

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

$1

Marlene P.
06/2021
5.0
They were wonderful and helpful to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

GEORGE N.
05/2021
4.0
fast service, friendly, clean.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Dan S.
05/2021
5.0
They are the best, have went to them for years for all of my ac/heating/water heater/duct cleaning service needs

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

N3481 County Rd H, Lake Geneva, WI 53147

http://www.masterserviceslg.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed

Licensing

Insured

Licensed*

Trade License Number
1124391
Trade License Locale
WI
Trade License Expiration
11/06/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

heating & cooling contractor,
well,
dryer vent cleaning service,
sewer cleaning company,
air duct cleaner,
water softener installer,
gas leak repair service,
water heater installer,
handyman service,
drain cleaning company,
plumber

FAQ

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed

Master Services, Inc. accepts the following forms of payment: CreditCard
Yes, Master Services, Inc. offers free project estimates.
No, Master Services, Inc. does not offer eco-friendly accreditations.
No, Master Services, Inc. does not offer a senior discount.
Yes, Master Services, Inc. offers emergency services.
Yes, Master Services, Inc. offers warranties.

Contact information

N3481 County Rd H, Lake Geneva, WI 53147

http://www.masterserviceslg.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed