DIRECT AIR HEATING & COOLING LLC

Description of Work: I asking them to come out and complete the installation of an electric furnace in one of my rentals. This required making the electrical connections and adapting the existing duct work to the new furnace. To be fair, this all started back in April, but since we were into the warmer months, I didn't press the project vary hard. I used Angie's List to get some bids and I also made the mistake of using an online service to acquire 3 more bids. I had seven bids in all, including the low bid from Doug Hobb. He was quite pleasant during the bid and seemed very flexible in what options he would support in accomplishing the job. I went on to purchase a furnace myself directly from the manufacturer and proceeded to attempt the installation myself. I ran into a few snags I didn't feel confident in tackling myself, the electrical connections and the duct work adjustments required to transition from the existing duct work to the new furnace which was 4 inches shorter then the old furnace. I contacted Doug to see if he would come out to finish the job in late June. He sent out Chris Gamble and friend and while they did a half way reasonable job of dealing with the duct work, they said the were not electrically certified to deal with the high voltage. They made what they thought were the thermostat connections required inside the furnace and said I just needed to run the ground and connect the 220 power leads. I think I was overcharged by them on 2 fronts, one, they charged me a "finders fee" since I originally got them thru the web site and two, they charged be for 2 hours labor, why were *expletive* for 65 minutes and at least 10 of that was them bullshitting with me. Well I finally got around to that on 9/1 and low and behold the furnace doesn't work. Now looking back on it all I realize what a crappy job and overcharge the whole thing was. I contacted Doug to see if they would do anything about the overcharge or the fact that the furnace still doesn't work and his only response was "We can't do high voltage". Below is the rather long dissertation of what happened including the original email that I sent Doug asking for a response to the over charge and the fact that the furnace doesn't work. And this was his response to that letter. "I am sure sorry you feel like we owe you something. We can t and don t do high voltage electrical. Please call the person you purchased the equipment from or your electrician. They are the people that will/should help." Douglas Hobb Sales/Administration Office 360-254-2284 Cell 360-518-3754 Fax 360-254-0875 Toll Free 1-877-272-2284