Palmer Construction

Very responsive and provided a detailed description of the job and costs. Nate was very patient in educating me about roofs and repairs

The actual work was done on a timely basis & done well. It was afterwards things deteriorated. I work construction administration for 20+ years and have never encountered a more unorganized company. It's now 18 months post job completion & I'm just now getting notice that they've closed the job. Its nearly impossible to contact anyone after the work was completed. Calls are sent to voice mail & emails are forwarded to someone else. The favorite excuse is ".... is no longer with the company".

While their crew was replacing our roof, they identified an area of the side of the house that had not been covered with vinyl siding, along with the rest of the house. We asked them to give us an estimate on the job. They never got back to us, and refused to answer any of our calls or emails.

It has been two years of dealing with this company for one claim, TWO YEARS! I was impacted by the hail storm in August of 2022 and had Palmer out the next day to take a look, their owners Jennifer and Gil (I think) were there and seemed professional and at first the communication was great and the roof went on a couple months later.... Then I didn't hear from them for MONTHS, I called and emailed trying to get someone's attention. I talked to my insurance to see if there was any communication on their side.... there wasn't. I finally had to go into their physical location to get someone to talk to me. Finally getting a hold of someone and keeping on top of it, my siding went on at the end of 2023, and was mostly completed until they had to wait for back ordered shutter fasteners, it took another few months for them to get out and put those up along with a couple screens (they scheduled this 3 times with me and nobody showed up).... Here I am almost 2 years later still dealing with this claim that should have been dealt with long ago. They have sent me invoices that have incorrect amounts and asking for line items that never happened from my insurance (like putting up scaffolding, when they just used ladders). There communication is terrible, their billing can really use some work (better attention to detail) and their communication with insurance is abysmal. I am thoroughly looking forward to the day that the final supplement comes through that they are happy with, and send me the final invoice (AND IS CORRECT) and I can pay it and be done. Until that day, they will continue holding me hostage with their incompetence. If you ever end up reading this, and you are thinking about having Palmer take a contract on your claim, don't do it..

Prompt and quality. Good cleanup. Friendly. Updates regularly

I had a very great experience with this company and everyone I worked with like Emily I appreciate the kindness she gave me and the transparency I was provided with

Palmer Construction is by far the worst contractor that I've used for a job. The sales pitch is convincing, but they will over promise and under deliver and your problems will start after you sign a contract. Poor quality of work, no attention to detail, and scammy business practices are overshadowed by the total lack of communication. Virtually no notice would be given for when materials would be delivered or work would begin. I would go months without Palmer returning by calls or responding to emails. Employees at Palmer should be embarrassed and the owners ashamed with how they treat their customs and members of their community. Do yourself a favor and take your business to literally anyone else.

Palmer was professional, efficient, and friendly throughout. Clear estimate, fair priciing, and great communication from people in the office as we worked around the weather to find the best start time. Installation took less than two days, and my patio and driveway were cleaner when they left than before thy came. If I knew this was going to be so easy from start to finish, i woiuld have done it sooner. Really glad I chose Palmer.

We have been in contact with Palmer Construction about replacing my mother-in-laws roof since April. She was very pleased with their professionalism during the initial inspection and sent out an estimate for a partial replacement which my mother in law paid the 50% down. A second estimate was created due to a complete roofing needed. She paid the difference for the updated reroofing price (new 50%). They received that check the last week of August. It is now ONE MONTH LATER and even though she was told they would probably begin her roofing project the second week of September, she still has not received any work from Palmer regarding a start date!

THEY WERE AWESOME!!!!

They replaced my roof, when they came to give quote I told them if I hired them they would have to give neighbor a finder fee of $100. They said no problem. The neighbor still has not received it after 3 months and numerous phone calls which are never returned. I left many calls for Jennifer palmer and she never returned any of them. Also no one on crew spoke English so could not answer any of my questions. The crew did a good job though. Too bad their customer service is so lousy!! UPDATE: They did come through in the end and did as they promised. The owner, Jennifer, came to my home herself to apologize and ensure that my neighbor got the promised gift card. They also assured me that they would improve their customer service.

I had contracted with a different roofing company who failed to complete my installation. Palmer construction went above and beyond to finish my new roof installation by fitting me project into their already full schedule. I can't thank them enough.

Very nice people! Worked quickly and professional

Gil and the whole team at Palmer Construction were fantastic to work with! The company overall has excellent communication, they were transparent through the whole process, their prices were competitive, and I felt cared for from day 1 until post-project. I would highly recommend working with Palmer Construction for any outdoor project solutions you might have. They are first on my list for my next project!

Great company to work with. They were communicating every step of the way. The crew was professional and did quality work. Job site was left spotless everyday! We will be using them again.

Working with Palmer Construction was a pleasure! Makenzie kept me informed every step of the way and they even helped with my insurance company! Gil and the whole Palmer team, showed up on time and our roof turned out beautifully. They were very reasonably priced. I would highly recommend working with Palmer Construction for any outdoor project!

Palmer Construction did a great job with our home damaged in the 2021 windstorm, completely replacing the roof and gutters and interacting with the insurance company. We'd like to bring Palmer back for additional deck and fencing projects.

Gil and the whole team at Palmer Construction were fantastic to work with! The company overall has excellent communication, they were transparent through the whole process, their prices were competitive, and I felt cared for from day 1 until post-project. I would highly recommend working with Palmer Construction for any outdoor project solutions you might have especially if you are dealing with an insurance claim. State farm wanted to patch in a roof repair and Gil was able to get a whole roof repair. They are first on my list for my next project!

We are extremely pleased with the service we received from Palmer Construction. Their communication and customer service were excellent and the entire project, from beginning to end, was all I could have hoped for. They swooped in at crunch time when we were selling our house and gave us top-quality work and a reasonable price. I highly recommend this team.

This company maintained consistent contact after scheduling, the day of and after the repair. Their inspector also did my repair on the same day as I had the roofing available. He was highly respectful, honest about the price quote and promptly performed my repair. I will use them in the future for home repair needs!