Expert Air Control

Working with them to install ductwork in my 700 square foot addition was a nightmare. I worked with them for years and they were fine until the job got complicated. At one point, they ran ductwork right over a light fixture without talking to me. They asked the other contractor employed by me if it was okay and, apparently, he was fine with it, so AFMI went ahead and did it. When I talked with them afterward, they said that they probably should've asked me but? Oh well. I had to pay an electrician hundred dollars to put in a new light fixture? Otherwise I just wouldn't have had a light in the closet. At another point in the process, one of their employees put his foot through the floor (there were open joists at that point). They took responsibility for it verbally, but then billed me in full for what they'd done...as though I hadn't had to pay another contractor $800 to fix the floor they'd put a hole through. Awful!! I had to threaten to call my lawyer before they quit billing me! 9/4/14 UPDATE: Reader please remember who has a motivation to do something. I have no incentive to write a bad review where as the Company has a financial incentive to try to diminish the credibility of my review.

I heard that Advanced Filter and Mechanical did installations for one of the big box stores in the area, so contacted them directly to see if they could beat the Costco price I had. I talked to Dave Ross (Sr) who gave me a tentative price below Costco?s, and offered to come out to confirm his price. I accepted and he came to the house to look thing over. He not only confirmed his price but said if he used a system that was more efficient than I had asked for I would qualify for a $1200 rebate from Tacoma Power resulting in an even lower overall cost. Also, he said the more efficient system would qualify me for a $300 credit on my federal income tax. In addition, their coupon on Angies list would give me another $350 savings. I asked for a written proposal and it showed a starting price that was about the same as others I had, but with $1550 in discounts ($1200 from Tacoma Power and $350 from the Angies List coupon) that would be credited to me at the start (I would not have to wait for processing time at Tacoma Power) I could not turn the proposal down. There were a number of aspects of the boiler plate in the proposal that I did not like, but Dave made all the changes I asked for. I felt I had to watch everything they did during installation because low price often means low quality, but the installation team did an excellent job all the way with only minor exceptions which they corrected as soon as I commented on them. Juan, the installation team leader, was very gracious and answered all my questions cheerfully (as a retired Boeing engineer, I think I probably asked more questions than he normally had to deal with). He even did a nice job in widening the pathway around the house which the outside unit partially blocked (not a usual part of HVAC installation). They did two more things that were not included in the original proposal: they gave me a better quality thermostat than specified, and they installed a much bigger and more efficient heat exchanger coil which it turned out was required to qualify for the federal tax rebate. Installation of this coil significantly complicated the project. As detractors I can site that, as expected, two full days were needed to complete the job. But the scheduler did not schedule the installation crew for two consecutive days. So Juan and his helper Tim came back unscheduled on Saturday to complete the job. Also, I was supposed to get some paperwork that would justify and qualify me for the $300 federal tax credit; but it took 4 emails and three telephone calls after the job was completed to get the documents required. I?ll have to wait until income tax time to see if I actually am able to get the tax credit. Overall, I am very pleased with the results.

I had problems with install. Dealer came back and had to change out origanil unit. Dave the owner is a nice guy. .

First of all, the technician came out on the wrong day and the person who was in charge of scheduling SARA ignored the calls for the rest of week. i had an appointment to service my heat pump the following monday originally at the same for my generator as well. Guess what? no one showed up!!! Sooo upset!!! I wasn't even home when my generator was serviced,fine,human error, it can happen. But the following appointment??? and when I called to rectify the issue, SARA basically flat out said "so are you going to make another appointment or not? simple as that, i said sorry, what more do you want?" the technicians never friendly or knowledgeable. I will never use this company again or recommend to anyone I know!

I loved everything about them. Their salesperson, Nar, was excellent. The installer, Jose was absolutely wonderful. He took his time and explained everything to us. He went out of his way. The other point with Nar, I explained that I had a Rotator Cuff Surgery and not having a furnace would be a problem. And one of the deal maker with Nar was he could get the furnace installed. He had the discussion on Friday and I told him that I needed the furnace installed on the 30th or the 1st of May because I'm having surgery. He looked at his book and said "I can't do it right now." He got home and called me up. He said "We cancelled, one of our guys in the shop was going to do a friend of his a favor. We cancelled that and we're going to come up and do the job that you want if you want to do the business with us." I said "Yes, I do." That was something else they went out of their way for. They came in $800 less in advance. I would recommend them.

I called three contractors which were all Mitsubishi Diamond Contractors. I was interested in the Ductless Mini Split System. Advanced Filter and Mechanical located in Puyallup, WA was an Angie?s list member and selected them for the job. They were very responsive to my calls and emails until the job was completed. They did not install the outdoor unit (heat pump) I requested. I sent my Rep an email expressing my concerns. Over the next two weeks I called, text and sent mails and was never called back or any response to my texts or emails. I sent the owner of the company and email expressing my concerns and dates and copies of my calls, texts, and emails. An hour later my Rep finally called me back and said they would get this fixed. We schedule a meeting the following week. I was assured it would get resolved and they had a meeting with the Mitsubishi Rep in three days. Again my Rep never called me back over the next two weeks. I called the owner again and he informed me of his commitment to get this resolved to my satisfaction and the Mitsubishi Rep was trying to find the unit I had requested and it would take about a week. I waited two weeks and no call or email. I sent the owner and my Rep an email inquiring the status of getting this job completed and there has been no response. So now it is fifteen weeks since the installation and the job is not complete and the owner of the company and my Rep will no longer answerer my communications?.

They were very polite and on time. They worked installed everything and it looked nice and all the connections were very neat and clean looking. They even fixed some bent vents and replaced a broken piece at no extra cost. They were very patient in explaining how to use our new thermostat.

It has been an amazing program. They came in with their shop truck and did the whole conversion in one day. They were super clean, you couldn't even find a piece of dust after they left. Dave Jr. was the foreman on the job and did a spectacular job. He explained how to program the thermostat and clean the filter.

This installation was great. The work was done quickly and efficiently. All of the people were very professional and good at their jobs. The work was done with minimum disruption to the household and looks wonderful. We are impressed with the level of care to make sure the job looked good when done and not like an add-on to the house. There was a minor hiccup, and I want to mention this because it is also good to know that when something needs to be addressed then it is done promptly. When we contacted them about the issue there was an immediate response and appointment to address the issue. Everything was fully resolved and we were happy not to be told something like "well our schedule is busy and we'll get back to you as soon as we can", or other excuses we've heard from other companies. We look forward to staying cool this summer.

Overall, he was there on time and did his job.

Very positive experience from start to finish. Company representative gave a very comphrehensive quote; explaining the whole process.Went over my requirements and gave me options that would satisfy those requirements. Time estimate from ordering the generator to job completion was on target. Workers were very professional. I had no clean up after job completion & they gave me a very good explanation of the generators operation & maintenance requirements.

The crew showed up on time and ready to work, introduced themselves, went over the project and asked if I had any concerns. The gernerator is not shipped with a battery for the internal power and suggested if I had not purchased one that the had brought one for purchase, which I took them up on. Everything went smoothly, exactly as planned, from start to finish. The even registered the generator with Honeywell so the system would be ready for operation with the weekly self test and run mode. The job site was always clean and the operational check with me and the end of installation went with no problems or corrections. They made sure I understood the operation when the generator came on line and showed how it would react after power is restored and generator shuts down. Very impressed and very pleased for a job well done! Thank You....This is the second gernerator install that Advanced Filter and Mechanical Inc. has been involved in with us.

The service man came as scheduled and completed yearly maintence. Helps keep the warrenty.

On Thursday, Jan. 10, 2013, I had Expert Air Control perform what was advertised as a Maintenance Service on my heat pump and indoor heating unit. I learned of the company at the Puyallup Home Show the week before. After booking a date, I did an Angie Search and found the company had no reviews on file. Subscribers to Angie's List should be careful when hiring such companies. The young man who did the service arrived on time. I told him I had already had cleaned the electronic air cleaners so he would not have to. His expression clearly indicated he had not planned on cleaning the reusable filters. I listed some concerns I had. He took his tools into the house and began work on the indoor unit. The whistling sound which sounded like a bad fan bearing was reported to be the cabinet assembled improperly. NOTE: The whistling sound remains with the indoor unit. I asked him to check the sequencer and contactors as the unit's noise level has increased with age. The tech said he couldn't find any problems with the sequencer nor the startup contacts. NOTE:The increased noise level remains. I asked him how he was going to clean the indoor heat exchanger and he told me the only way to clean it is to remove it and that's not included in the service. I sure hope he never tells the other three technicians who have serviced the unit as each of them has cleaned the lint while still in the cabinet and dust off the indoor unit without any problems. Finally, after disassembling the cabinet the tech advised me the reversing valve was fine and never appeared to have been replaced. Since this is the third valve in the unit (the other work was done by companies certified by American Standard) I'm guessing it was replaced with a factory part. After he left the cabinet rattled and I had to re-tighten all the screws it appeared he had removed in order to stop the rattling. So, for $99 I did not get my outdoor unit cleaned, my indoor unit cleaned, and essentially what worked with noise still does. The only positive factor to this experience is the young man was honest, as he could have changed parts which were working and stacked the bill, but he did not. Again this is the third company I've used for maintenance and this was the quickest and in my opinion most poorly done job I've had.

Well planned and went well from start to finish

I'm pretty leary about technicians so I asked A LOT of questions. He was happy to answer and put up with my watching. The TVX valve in the heatpump had quit working. He was here for 1 1/2 hours testing which cost just over 100.00. After verifying it didn't work, it took a week to order (this was during Christmas eve and day). It took 3 1/2 hours to install (due to disconnection and reconnecting copper coils), which was less then he had quoted previously. He did several tests to confirm it worked properly before leaving. I felt very comfortable using them and will be calling them for any furnace/heatpump service I need in the future.

The heating oil bills were sky rocketing so we decided to replace our old furnace (we affectionately called Mr Burns) with a heat pump. We contacted several companies for on-site consultation and bids. Advanced Filter and Mechanical, Inc. won the show down with a combination of the company representative, product, brand and price. The installation included a need to replace an inadequate electric service panel to supply the new system. The service panel was replaced a couple of days in advance so the furnace replacement could be accomplished in one day. After the system was installed, a tryout found a faulty component in the thermostat that prevented operation of the system. It was late in the day and we live an hour from any major metropolitan area. How a business handles adversities is important to us. The crew found a way to provide us with heat for the night in spite of the bad component. They came back the next day and worked within our schedule to get the system working properly. It has been over a month now and all is working fine. We really enjoy the Trane system. All of the company staff that worked with us through the entire project, from start to finish, were very professional, knowledgeable, pleasant and polite. The installation of the heating and air conditioning system and electrical was done with good workmanship. They always delivered what was promised and within the promised time frame. We would recommend this company to family and friends.

They did a very good job and we are very satisfied with the system. They had to do some upgrades from our old system to pass inspection, but they took care of all that.

Just before Christmas our furnace failed and we were literally left in the cold. This was compounded with the fact I had a 6-year-old daughter with asthma and we were in the middle of a nasty cold winter. Our local hardware store had a TRANE kiosk set up with a rep from TRANE and Advanced Filter. Since I was already familiar with the TRANE brand from coworkers I scheduled an installation. Between scheduling the installation and our installation date winter snowstorms pretty much halted traffic. Advanced Filter was having trouble getting people to the office to get the installation done. So, what did they do? The only thing they could do. The company *owner* and the installation foreman (who were able to get in) came up to the house and handled the installation. They get all of my business now.. even for filters. Their service and professionalism are beyond reproach.

Our furnace went out, and we were told by another company we had high levels of cabon monoxide, and it needed to be replaced. The first company gave us a quote, and told us they would be about 2 weeks before they could come out. I have Fibromyalgia, and that just wasn't acceptable, any dip in temperature causes me lots of pain. So I said lets us Angies List get a second opininon. We found this company, good ratings, they were on the dot prompt, very nice men, we got a better furnance for the same price as quoted. 90 percent efficent, compared to the other company I believe said 80 percent effecient, and probably 2 weeks before installation!We got a nice discount thanks to Angies

I investigated different furnace brands on-line, then called the local Carrier dealer who had originally installed our furnace for replacement price. Found another dealer via Angie's list who sold Lennox and got a quote for a Yorx from yet another dealer. Home Depot offered Trane and the installation was via Advanced Filter. Not knowing who Advanced was, I jumped back on Angie's list and found that they had stellar ratings. I called Advanced and they came by to look at the house and suggested a couple of options. Finalized the deal and they installed a few days later. Perfect job.

Arrived on time he went right to work on the check up I was told the furnace was in good running order, he then operated the thermostate found it faulty and offered to replace it with an upgraded version which I had him do. The work was done in about an hour and he was done. He like the kitties too and they entertained him while he as here...

The salesman's expierence was very good. Overall, paperwork was all explained to us (discounts, warranties and operation of the system). System seems to be working as described.

I have used Nar Lopez and Advanced Filter and Mechanical (AF&M) before so when my system went out at my other house I immediately gave them a call. After getting him out there the next day to provide a quote we decided to go with the high efficiency system listed above. They are always professional and do incredible work. Everything passed inspections with flying colors. I even qualified for a $2000 rebate from the local power company that was paid out to me in less than 30 days. The power company had to conduct tests and do inspections of the vents and system which all came back perfect. They were actually really impressed with the quality of work and the efficency of the install. My monthly electric bill has been cut in half and my house stays comfortable year round.

Our furnace started blowing cold air on a Friday evening. We had to call for repairs on Saturday and Advanced Filter came out on Saturday. Of course the furnace started heating once they showed up and the tech had some suggestions for what was going on. He stayed for awhile and, since the issue would not repeat, he left. Literally half an hour after he left it started blowing cold air again. My husband used some of the suggestions that the tech gave us and the heat started up again. It worked fine all week and then on the weekend it acted up again. Since they had already come out to the house once after hours the tech was not going to charge us extra for the call. Once again it worked while he was here. He made more suggestions as to what the problem was and left. We had heat, but it was intermittent. One more phone call and we reached an after hours tech who diagnosed the problem over the phone. We took his advice, and made the repairs ourselves for a fraction of what they were going to charge us. The technicians were very nice and professional - even though the first two had the problem all wrong. Problem solved, finally.