Hometown Property Management

unknown

Completely unprofessional group of people. And if you are military, stay away! Heed this warning or you will find yourself back here writing a similar review.

We could not get together to schedule a meeting time agreeable for both of us so I did not use them. They are pretty good and have their own repair company. The issue I had with them was that they are so big and manage so many homes I would have felt like a number and I needed someone who would be a little more responsive to my needs. They were not able to be flexible and did not seem to be interested in talking with me about my business. They were very professional.

From the beginning of our lease over a year ago to now we have had nothing but trouble from this property management company. The lousy property manager is absolutely unresponsive to any tenant requests. I called in over a year ago letting them know I had a new dog at the property (allowed as long as you let them know) and they failed to make note or return my numerous phone calls. I had problems with the maintenance workers harassing me because I parked my truck in my driveway but in a way that blocked them from getting their trucks on the driveway as well. They could have asked me to move rather than calling yelling and harassing me. I was in tears and my husband (in Iraq) had to call and tell him to never call me again. I sent a complaint to the property manager and never received a response. This same rude maintenance tech came to my house to replace the dishwasher. He told me it didn't need replacement and called someone to laugh about the dishwasher and tell him "I'll let you know what I find stuck in it!" I was wondering what he expected to find, food perhaps? During this visit he proceeded to take pictures of my home while I was upstairs changing my baby's diaper. I came down and he immediately hid his camera. I was not surprised to have a notice of inspection on my door the next morning. I asked for a different time for the inspection since I would be at work and she brusquely said "no, I will be there tomorrow and I can enter whether you are there or not." This is not legal unless there is an emergency. The property manager came in (at the originally scheduled time) with her shoes on (I don't allow people to walk on the carpets with shoes on) and tracked dirt into the house. She said the damage was not bad (my dog had chewed a couple of cabinet doors when teething) but since they didn't have notice of the pet I had to get rid of him. I asked why it wasn't put on my lease when I called last year. She essentially called me a liar and continued to belittle me. She was extremely rude while she looked through every room of my house. She told me I had to get rid of my family pet and I said I will have to move because I can not get rid of our dog. In October I received a lease renewal and asked the property manager to inquire whether I could get a 6 month extension vs 12 months as we were looking for a home to buy but wouldn't move until my husband came home from Iraq. She never called me back nor asked the owner. I have been living on a month-to-month lease due to her ineptitude and am not liable for any rents that I otherwise would have been liable for due to my early departure. When I mentioned my husband was in Iraq and asked if I could have 2 months, she flatly denied my request and said "sorry, no exceptions." (again, not legal under the SCRA). I would not only never rent from them again, I will never use them as a property manager for any of my properties due to their lack of responsiveness and disrespectful attitude towards tenants (my potential customers).