Evergreen Sanitation Inc

I called them up and they couldn’t get out right away and I had to wait for about 3 days for them to come out. I called them before they came out and found that they didn’t even have me on their list. When they came, they had trouble finding where the tank was until I showed them and then they dug the hole up and emptied it out. They pumped out my tank but I thought that their price was outrageous. They finally got the job done and did a good job.

We've used them before, so they had our records. When I called to ask for a service appt I asked the scheduler to look at our records. Based on our records, she quoted $440. The last time we used them the price was $315, but I understand price increases over time. I do not recall the scheduler telling me the price could be different than what she quoted. When the men arrived they told me it would be higher because a standard quote price is used over the phone. ??? I asked how long they would be there and they said about 45 minutes. They were done in 20 minutes and charged me $578. I did not understand the explanation I received for why the price was so much higher than quoted. I asked how they could give me a quote over the phone knowing the size of the system, and yet charge me so much more on site. The answer didn't make sense, especially since he said the pump chamber was only 500 gallons, not the 900 gallons listed on their previous invoice. This wouldn't prevent me from using them in the future, but I need further clarification on this from the company, as I think this is a communication issue.

They are accommodating and offer reasonable prices. I would recommend them to others.

We're very pleased w/ Evergreen's service. They're large enough that you can get same-day or next-day service. Their phone operator asked for details so that the technicians came prepared with the proper equipment & parts to fix our problem. The appointment window was kept, with the technician calling 30-minutes prior to arriving, as promised. After diagnosing the problem, he drew up an accurate estimate of the charges for the needed work. The repair was completed efficiently and the work area was fully cleaned up, with all the old parts taken away. He also reviewed with me some suggestions for future septic maintenance.

They came in a said the pump was fine, but the drain field was not working properly. I wasted 900.00 for the 2 hours they were here and they didn't fix anything. They basically got the money out of me for no good reason. I called someone else and they found out I had a problem with roots going through my pipes.

In Aug 2007 the sewage alarm went off and we called Kingsgate Plumbing whom we had previously used and had a great reputation. They replaced the pump at a cost of about $1700 which included labor and a new pump. The system worked fine until July 2008 (11 months later). The alarm went off and we called Kingsgate who came out and reset the pump and said there was something wrong with the electrical system. They charged me $434.91; $125 to pump, $125 to troubleshoot, $125 to flip the circuit breaker plus fuel charges and tax. The bill came from Evergreen On Site/Series Seven, Inc. (We found out then that Kingsgate had been bought out by Series Seven). Though it seemed excessive, we paid the bill. They said the circuit breaker was weak. I had an electrician replace the circuit breaker. Two weeks later the sewage backed up into my basement. The alarm failed to go off. We called them back, they said the pump needed to be replaced. They said it failed 'because we replaced the breaker ! Since it had been less than a year it was supposed to be under warranty. A few days later they called my wife asking for credit card payment for $1796.32 which included labor and the pump. I protested that the pump should be under warranty but they said the manufacturer had refused. I insisted they provide me with the make, model #, serial # and a letter from the manufacturer. A couple of days later they conceded that the pump was indeed covered under warranty and sent me a new bill without the pump but they padded the bill for more labor and a float that was not on the original bill. The hand written invoices were nearly unreadable and they did not provide the make, model & serial # they promised me. I refused to pay the invoice until I received this information because I was suspicious. By this time I had received lots of feedback from the real estate industry in our area that Evergreen has a horrible reputation so I became even more cautious. Eventually they sent me the make & model number (but not the serial number). They then complained that they shouldn t honor the warranty because I was not the original owner (I have owned the property for 5 years - a matter of public record). They then said they were not responsible for Kingsgate Plumbing s installation because they only purchased the assets of the company and not its liabilities. The model number reveals they put in a smaller pump that costs 1/2 the amount they were trying to charge! Now I'm stuck with a pump that is undersized and will likely fail much sooner than it should. My 20 years in the electrical mechanical field gives me a thorough understanding of electrical systems and pumps. I could tell early on they were lying to me to rip me off. When they said they could not test resistance in the field, I knew they lacked good troubleshooting skills and they were just guessing, then trying to buffalo me.

They came out that afternoon and quickly identified the problem. The float mechanism had gotten caught up in the electrical wires hanging down and prevent the float from operating normally. The technician strapped the float mechanism securely and cable tied all electrical cables to avoid future tangle issues. The technician answered many of my questions about the condition of the system and maintenance that I can do myself. I graded B for price only because 200+ seems like a fair amount of money for such a quick repair, but in net I not only had the system repaired, but learned a great deal in the process. So, money well spent. I also learned that the company that pumped the system last was so lazy that he didn't properly seat the filter after pumping and some sludge crossed over into the pump chamber. Not enough to require a pumping, but some.

I was impressed with their customer service. They even came out on a Sunday. They went the extra mile to take care of me and my septic tank. I really liked them, they aren't the cheapest but they do a great job.

I felt like the company is an honest one. They weren't as prompt with the job then I would have liked. On the other hand they pumped our tank for free while they were holding us up since we needed a whole new one. It was a colossal upheaval, certainly on the property, and especially in January. But it's all recovered now.

To say that I was astonished and unhappy at the callousness of this company would be a huge understatement.

I called to have my septic tank pumped. I had never done this before, as I only bought a house with a septic tank for the first time a few years ago. I knew in general where where the tanks were but no idea how to proceed beyond that. Siarhei S. from Evergreen; arrived when expected and warned me that he would be charging extra to dig out the openings to the tank (as did the dispatcher). He did this carefully and exposed all three openings. He pumped out the tanks and then explained to me how he tested the water pump switch and tank overflow alarm. I watched him clean out all the valves and filters and assorted stuff. He put it all back very nicely. I felt that I really got some value out of this. I took pictures and next time I can do my own digging. I could not have done this on my own and really needed to hire their expertise. I recommend them to others and picked them because of Angie's List.

Justin was on time and very professional. There was no difficulty locating and digging out the access to the 3 septic tanks and the job went very smoothly.

After two days and no Brad or follow-up, I called again and was told by Sherri, that Brad was not coming out because "our drain field had failed" and he was designing us a new one. So, Brad had not been to the site, no examination of the D box had been done, but supposedly from their seeing the as-built and the word of two crew (who only poked around a bit), I needed a whole new drain field. I was never contacted by anyone of any authority, but their admin person argued that they did not want to waste my money on the D box since they knew I needed a new drain field. So I was to take the word of two crew, no visits by their on-site expert, no review of their findings or my options, and was to accept point blank that I needed a $2500 design and a complete new system that could easily be over $10,000. They were very arrogant and had horrible customer care. Even if I did need a new drain field, it is obvious this company has no regard for its clients, so I have gone elsewhere for help.

Process was straightforward and a good experience. I was able to pick the day I wanted to have my tank pumped, they showed up on time, did the work and explained what looked good and bad. No pressure sales pitch for additional products and services. Eddy gave tips on how to continue keeping the tank and field in top condition. Everything was cleaned up when he was done.

Both employees were helpful and friendly, and the lady scheduling the appointments made a special effort to get the final work done after the electricians had left, sending the tech out the next day even though it was Saturday (and at no extra charge). We appreciated that.

The worker answered my questions and did a good job cleaning up after himself and filling in holes. Gave me a report on the health of the system.

This was the first time I used Kingsgate for any plumbing work and I was happy with the job that they did. They were able to schedule around me which was really nice. They also called me so I could meet them at the house to do the work.

After calling another company and waiting for them to come out, I called them and they came out the very next day. The first time they didn't charge me. My son had turned off the electric switch to the septic and the guy thought that might have been the problem. It was still backed up 3 or 4 days later so I called and they sent someone out on Labor Day to fix it. They are definitely reliable and offer great customer satisfaction and service!

Called, and they were very easy to schedule an appointment that met my needs. The morning of the job they called to say they were on their way and showed up right on time. Eddie, the service person assigned to my job, was very nice and explained what he was doing, and did. He did a very nice job cleaning up after himself so you could not even tell he was there.

They gave me a quote over the phone and scheduled the work right then. Came when scheduled during a time window with an hour prior notice. Justin who did the work was very pleasant. Leveled the dirt afterward.

Very well. Job was accomplished better than promised. Rather than calling for a separate service call, the pumping technician fixed an alarm sensor in the pump chamber (it was a simple fix) rather than having it cost more money by having another tech come out to fix it. My only issue (and it is a very minor one) is that they said they would call me on my cell phone about 20-30 minutes before they arrived. They actually called my home phone at that time but did not call my cell phone until they were at the job site. As authorized, I had them get started before I arrived, which actually worked out better because I did not have to stand around waiting for them as long.

I called them to get some work done, but the receptionist was very snobby. I simply asked where they were located, and she said, "Why do you need to know?" I decided to go with a different company.

Service was very satisfactory. Will recommend and use this company again.

Our problem was misdiagnosed as a drain field failure. From the start Evergreen seemed to push for a complete drain field replacement at a substantial cost. Fortunately, we had a second company offer their opinion. They diagnosed a clog and suggested a repair at an estimated $600. When Evergreen saw the second opinion, they changed their diagnosis and suggested a repair estimated at $2000. We felt like from the start Evergreen was going to claim we needed a total drain field replacement for thousands of dollars when in fact all that was needed was a minor repair.

They fixed what needed to be done right away and let us know of some other things we might want to have repaired in the future.